• Provide strategic and operational oversight for multiple markets and clinical service regions. • Lead a team of Directors of Nursing responsible for supervising mobile wound care provider teams. • Ensure consistent execution of operational standards, workflows, and performance expectations across all regions. • Develop scalable systems, processes, and infrastructure to support organizational growth. • Monitor operational performance and implement improvement initiatives to increase efficiency and effectiveness. • Directly supervise and mentor Directors of Nursing and other operational leaders. • Build a culture of accountability, collaboration, and continuous improvement. • Establish performance expectations and leadership development plans for operational management teams. • Partner with clinical leadership to recruit, retain, and develop top talent. • Oversee operational support for mobile wound care providers treating patients in skilled nursing facilities, assisted living facilities, homes, and other care settings. • Ensure provider scheduling, staffing models, patient access, and geographic coverage align with business objectives. • Collaborate with clinical leadership to optimize patient care delivery workflows. • Identify and remove operational barriers affecting provider productivity and patient outcomes. • Ensure compliance with federal, state, and organizational healthcare regulations. • Monitor quality indicators, patient outcomes, and operational performance metrics. • Lead operational readiness efforts for audits, accreditation reviews, and compliance initiatives. • Partner with clinical leadership to drive continuous quality improvement efforts. • Manage operational budgets and resource allocation. • Monitor productivity, labor utilization, and operational efficiency metrics. • Identify opportunities to improve profitability while maintaining exceptional patient care. • Support forecasting, strategic planning, and market expansion initiatives. • Lead operational implementation of new markets, service lines, and organizational initiatives. • Partner with executive leadership on strategic growth planning. • Support integration of technology, automation, and workflow optimization initiatives. • Drive successful organizational change management efforts.

Role Description The Document Processor plays a key role in supporting student enrollment by ensuring all required enrollment documents are collected, reviewed, and processed accurately and efficiently. This is a high-volume, phone-intensive role that requires strong organization, persistence, and comfort managing a large number of student records simultaneously. The role involves direct outreach to prospective students, collaboration with internal teams, and close coordination with Enrollment Counselors, Site Directors, prospective students (Graduate Candidates), and parents/guardians to ensure all documentation is collected, tracked, and processed efficiently. The ideal candidate is detail-oriented, self-motivated, and comfortable communicating at high volume across multiple channels. Key Responsibilities - Conduct approximately 100 inbound and outbound calls per day to request, follow up on, and verify required enrollment documentation. - Collect, track, and process all required enrollment documents for prospective students applying to earn their high school diploma at one of our nationwide network of academies. - Conduct outreach to applicants via phone, email, and text to ensure timely document submission. - Coordinate with enrollment counselors, prospective students, and their guardians to obtain the required enrollment documents. - Maintain accurate and up-to-date records in internal CRM and student information systems. - Manage multiple student files and application pipelines simultaneously, proactively following up on missing or incomplete documentation. - Perform heavy database management, documentation updates, and records processing daily. - Conduct general data analysis to support application pipeline reporting and process tracking. - Ensure compliance with contact strategies, organizational policies, and applicable data privacy regulations. - Identify process improvement opportunities to streamline document collection and process workflows. Performance Expectations - Daily outreach activity and responsiveness. - Timely completion of student application files. - Accuracy and completeness of documentation. - Ability to effectively manage and prioritize a high-volume workload. Qualifications - High school diploma or equivalent required; some college coursework preferred. - 1+ year of experience in a document gathering, records processing, or similar role preferred. - Comfort with high-volume phone work, this role requires approximately 100 inbound/outbound calls per day. - Strong organizational skills and attention to detail. - Excellent written and verbal communication skills. - Proficiency with Google Workspace preferred. - Experience with a CRM or student information system is a plus. - Ability to manage multiple tasks, pivot between competing priorities, and stay organized across a large student population. - Bilingual - Spanish-English, preferred. What Success Looks Like - Strong follow-through and persistence in obtaining required information. - Ability to set clear expectations and manage timely, consistent follow-up. - Self-motivated and accountable in a metrics-driven environment. - Customer service orientation with a supportive, student-centered approach. - Ability to work both independently and collaboratively. - Problem-solving mindset and adaptability. - Professionalism and discretion when handling sensitive student information. Work Environment - Compensation: $19.23/hour ($40,000/year). - Fully remote: candidates must be authorized to work in the United States and be physically located within the U.S. at the time of hire. This position is not eligible for visa sponsorship. - Candidates may be located in any U.S. time zone; schedules will be assigned based on business coverage needs. Open to varied shift coverage, including evening shift preferred. - Schedule: 40 hours/week | Flexible/adjusted hours — open to varied shifts (e.g., 8–5, 9–6, or adjusted coverage windows). - Entry-level position with opportunities for growth within enrollment and operations teams. Benefits - Retirement Savings: 401(k) plan with up to a 4% company match to support your long-term financial goals. - Comprehensive Insurance Coverage: Medical, dental, and vision plans, along with FSA options, company-paid life insurance, supplemental life insurance, disability coverage, and additional protections, including hospital indemnity, critical illness, and accident insurance. - Flexible Time Off: Designed to support balance and time to recharge. - Sick Time: Dedicated time for when you need it most. - Company Paid Holidays. - Wellness Support: Employer-paid financial wellness programs and access to mental health resources. - Employee Referral Incentives: Opportunities to earn rewards for helping us grow our team. - Professional Development: Ongoing opportunities to build skills and grow within the organization. - Company-Provided Equipment: Tools and technology to support your success in the role. Equal Opportunity Employer Acceleration Academies is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.

• Manage executive calendars, scheduling, meetings, and daily operational priorities • Handle inbox and email management, including filtering, responding, and escalating key items • Support leadership with internal communications, reporting, and cross-team coordination • Maintain and update project tracking systems, CRM records, and construction logs • Prepare, organize, and manage construction documentation including RFIs, submittals, and project correspondence • Create, edit, and revise construction drawings using CAD software such as Autodesk AutoCAD or similar tools • Interpret architectural and engineering plans and convert them into clear field-ready drawings and markups • Perform plan takeoffs, redlines, and drawing revisions based on field feedback and project requirements • Assist estimating and preconstruction teams with drawing organization and scope clarification • Maintain vendor databases, CSI division breakdowns, and subcontractor directories • Review vendor proposals and material specifications for completeness and alignment with project requirements • Coordinate with project managers, superintendents, and subcontractors to ensure design intent is followed in the field • Identify inconsistencies, conflicts, or gaps in drawings before and during construction • Support MEP coordination efforts (electrical, plumbing, HVAC) where applicable • Organize and maintain digital filing systems, shared drives, and project documentation structures • Develop and maintain SOPs (standard operating procedures) for recurring workflows and processes • Track bids, proposals, and project pipelines in structured systems or CRM tools • Assist with compliance documentation, insurance requests, and audit preparation when needed

• Act as the team's operational leader and the Senior Manager's closest extension — the go-to for escalations, the standard-setter for quality, and the primary mentor for Associates and Specialists • Represent the Senior Manager in cross-functional forums with Sales VPs and Sales Leadership — aligning on Deal Desk priorities and surfacing team needs and blockers • Serve as a senior point of contact and escalation for complex deals, non-standard pricing requests, and contract exceptions • Oversee deal approval processes and pricing compliance, stepping in on escalations and exceptions that require senior judgment • Ensure the team maintains SLA standards, stepping in to unblock or resolve complex or time-sensitive cases as needed • Act as the eyes and ears of the Sales team — proactively identifying deal friction, recurring blockers, and emerging risks before they escalate • Own the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policy, setting expectations, and ensuring the team has the guidance needed to handle non-standard situations independently • Develop and maintain deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need before they need to ask • Build and scale automated workflows that reduce manual effort and allow the team to focus on higher-value work • Track Deal Desk performance metrics and deal trends, translating data into actionable recommendations and feeding directly into the Senior Manager's planning and prioritization • Act as the Senior Manager's operational extension — driving the Deal Desk improvement roadmap across processes, tooling, automation, and policy, and leading initiatives through to execution • Support month-end and quarter-end close operations to ensure smooth and accurate deal execution