• Lead global WASS flight operations across rotary-wing, fixed-wing, and UAS platforms. • Establish and enforce operational standards, policies, and procedures. • Ensure mission readiness and coordinate priorities with INL Air Wing. • Maintain operational tempo aligned with customer and contract requirements. • Ensure compliance with FAA Part 135, ICAO standards, DoS aviation policies, and host-nation regulations. • Coordinate aviation approvals, exemptions, and certifications. • Oversee mission planning, risk assessments, resource allocation, and crew briefings. • Direct real-time mission execution and conduct post-mission debriefs. • Recruit, develop, and manage pilots and aircrew; ensure qualification, proficiency, and crew scheduling compliance. • Promote a strong culture of safety, professionalism, and mission excellence. • Lead UAS operations (Groups 1–5) and CUAS integration. • Develop UAS tactics and ensure safe integration with manned aircraft. • Maintain MEDEVAC/CASEVAC readiness; coordinate with medical and emergency response organizations. • Build and maintain relationships with host-nation aviation and military authorities. • Coordinate diplomatic and flight clearances and support partner-nation training. • Conduct mission risk assessments, implement mitigation strategies, and support incident investigations. • Monitor aircraft readiness; coordinate with Maintenance and Logistics to maximize availability. • Align flight schedules with maintenance requirements and improve fleet utilization. • Oversee training and standardization programs, including qualifications, recurrency, evaluations, and check rides. • Support host-nation aviation training initiatives.

• Übernahme des Usermanagements in internen Tools und Sicherstellung korrekter Zugänge, Rollen und Freigaben. • Erste Ansprechperson bei internen Tool Fragen, Login Problemen oder Zugriffsproblemen. • Unterstützung bei der Überwachung bestehender Automationsflows in Tools wie Make, Zapier oder n8n. • Pflege interner Tool Übersichten, damit Systeme und Zugänge nachvollziehbar bleiben. • Erstellung und Aktualisierung von SOPs, Checklisten, Guidelines sowie Schritt für Schritt Anleitungen. • Unterstützung bei der technischen Umsetzung des Onboardings für neue Teammitglieder. • Strukturierte Weiterleitung komplexer, technischer oder sensibler Themen an die richtige Ansprechperson.

• Conduct in-depth investigations, identifying root causes and recurring patterns; • Anticipate operational risks and issues that may affect the customer experience; • Review and map operational and customer experience journeys, identifying friction points; • Propose improvements supported by technical and analytical evidence; • Lead analyses, forums, and rituals with moderate autonomy; • Translate data into clear, concise, and actionable narratives; • Support decision-making based on structured analyses; • Coordinate interactions between teams and partner areas, ensuring alignment and execution.

• Act as the team's operational leader and the Senior Manager's closest extension — the go-to for escalations, the standard-setter for quality, and the primary mentor for Associates and Specialists • Represent the Senior Manager in cross-functional forums with Sales VPs and Sales Leadership — aligning on Deal Desk priorities and surfacing team needs and blockers • Serve as a senior point of contact and escalation for complex deals, non-standard pricing requests, and contract exceptions • Oversee deal approval processes and pricing compliance, stepping in on escalations and exceptions that require senior judgment • Ensure the team maintains SLA standards, stepping in to unblock or resolve complex or time-sensitive cases as needed • Act as the eyes and ears of the Sales team — proactively identifying deal friction, recurring blockers, and emerging risks before they escalate • Own the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policy, setting expectations, and ensuring the team has the guidance needed to handle non-standard situations independently • Develop and maintain deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need before they need to ask • Build and scale automated workflows that reduce manual effort and allow the team to focus on higher-value work • Track Deal Desk performance metrics and deal trends, translating data into actionable recommendations and feeding directly into the Senior Manager's planning and prioritisation • Act as the Senior Manager's operational extension — driving the Deal Desk improvement roadmap across processes, tooling, automation, and policy, and leading initiatives through to execution • Support month-end and quarter-end close operations to ensure smooth and accurate deal execution