• Serve as the primary operational partner to the SVP of Growth & Global Operations • Prepare meeting briefs, agendas, summaries, action items, and follow-ups • Track the SVP's priorities, commitments, and key initiatives to ensure nothing falls through the cracks • Attend key meetings, capture decisions and action items, and drive follow-through across teams • Organize information and surface risks, blockers, and opportunities • Help ensure strategic decisions are executed effectively • Track company initiatives, timelines, owners, and deliverables • Improve internal processes through documentation, simplification, and automation • Maintain visibility into key projects and business priorities • Partner closely with Sales, Marketing, Revenue Operations, Product, and Customer Success teams • Coordinate cross-functional initiatives and ensure effective communication between teams • Support planning, forecasting, business reviews, and operational reporting • Identify bottlenecks, inefficiencies, and opportunities for improvement across revenue-generating functions • Build and maintain dashboards, reports, and operational analyses • Gather data from multiple teams and synthesize insights for leadership • Monitor business performance and identify key drivers, trends, and risks • Support KPI tracking and executive reporting • Leverage AI, automation, and business systems to improve efficiency • Support operational workflows and process improvements • Help improve data quality, reporting accuracy, and operational rigor

Role Description - Durchführung individueller Bewerbungstrainings sowie interaktiver Gruppen-Workshops zu Bewerbungsstrategien, Unterlagenerstellung und Interviewvorbereitung für unser Teilnehmer:innen - Begleitung der Teilnehmenden über die gesamte Bewerbungsphase hinweg – von den ersten Workshops bis zur erfolgreichen Teilnahme an Bewerbungsprozessen - Beratung der Teilnehmenden in 1:1-Sessions zu Jobsuche, Interviewtechniken, beruflicher Orientierung und Stärkenanalyse - Kontinuierliche Motivation der Schüler:innen durch proaktive Ansprache, regelmäßige Check-ins sowie das Teilen relevanter Tipps, Strategien und Best Practices - Beobachtung aktueller Arbeitsmarkttrends und Integration relevanter Entwicklungen in Workshops, Trainings und individuelle Beratungsangebote Qualifications - Erfahrung im HR-, Recruiting- oder Managementkontext sowie Kenntnisse der Digitalbranche und Erfahrungen in der Durchführung von Workshops - Fundierte Kenntnisse aktueller Bewerbungsstandards und ein tiefes Verständnis moderner Bewerbungsprozesse - Kenntnisse oder starkes Interesse an der aktuellen Arbeitsmarkt- und Joblandschaft - Positive, empathische und lösungsorientierte Grundhaltung; hohe Anpassungsfähigkeit an den Bedarf unterschiedlicher Gruppen und Einzelpersonen - Verantwortungsbewusstsein, ausgeprägte Kommunikationsfähigkeit in Deutsch und Englisch sowie souveränes Zeit- und Prioritätenmanagement Benefits - Kein Arbeitsweg dank 100 % Homeoffice - Unterricht nach deinem persönlichen Stil gestalten, Hauptsache lernförderlich und angenehm für die Teilnehmenden - Ein Job mit Social Impact, der das Berufsleben von Menschen nachhaltig beeinflusst - Arbeiten in einem modernen digitalen Unternehmen, wo KI, Gleitzeit, Workation und Homeoffice zum Standard gehören - Eine Kultur der Offenheit, in der unterschiedliche Perspektiven nicht nur willkommen sind, sondern bereits von Anfang an Teil unseres Auftrags waren

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Product Specialist - SME Partner Enablement Why this role matters As a Senior Product Specialist, you'll play a critical role in enabling SMEs to bring products to market faster and with greater confidence. You'll serve as the day-to-day onboarding leader for a portfolio of partners-owning outcomes, navigating complexity, and ensuring products move smoothly from intent to launch. This role sits at the intersection of product execution, risk management, and partner enablement. You'll balance speed, risk, and collaboration while helping partners and product teams navigate onboarding with clarity and predictability. Beyond delivery, you'll have a meaningful opportunity to shape how onboarding works at scale-identifying patterns, reducing friction, and influencing improvements that strengthen the operating model as the SME ecosystem grows. Your impact will be felt not only by individual partners, but across the broader portfolio through faster launches, clearer processes, and more consistent outcomes. This is an ideal role for someone who enjoys ownership, problem-solving, and making complex processes work better-for teams, partners, and the business. What you'll be doing Own onboarding delivery end-to-end for a defined portfolio of SME partners, from initiation through approval and launch readiness Act as the primary onboarding point of contact for SME product teams and external partners Proactively manage risks, dependencies, and cross-functional blockers, resolving issues before they escalate Guide partners through onboarding, remediation, and documentation requirements, providing clarity at every step Identify recurring friction points and opportunities for improvement, recommending standardisation, simplification, or automation Create and maintain onboarding playbooks, templates, and FAQs to improve consistency and scalability Provide clear, actionable updates and insights to leadership, supported by data and sound judgment Mentor Product Specialists, contributing to strong execution quality and growing SME operational maturity What we're looking for Bachelor's degree or equivalent practical experience Experience in product operations, partner enablement, risk, compliance, sourcing, or related roles Experience working with partners of varying size, complexity, and sophistication Strong stakeholder management, problem-solving, and decision-making skills Comfortable operating autonomously in fast-paced, partnership-led environments What success looks like You are trusted to own onboarding outcomes with minimal oversight Risks and issues are identified early and resolved efficiently Stakeholders rely on your expertise, judgment, and clarity SME onboarding becomes faster, clearer, and more consistent because of your contributions You are recognized as a senior operator and natural step-up candidate Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description The Schedule Hub Deployment Lead will manage the Schedule Hub project deployment using process improvement and change management methodologies. This role requires the ability to work in a fast-paced and highly collaborative environment. A successful individual will operate with a high level of emotional intelligence, patience, technological savvy, and the ability to educate the users on new functionality and benefits of Schedule Hub. The role of the Schedule Hub Deployment Lead during Schedule Hub deployment will include: - Assisting the Schedule Hub project teams and project partners (WorkJam, Kronos, DGS) and Field Teammates (DVPs, RODS, PSDs, PSMs, DFMs, FAs, AAs, CCs, RNs, PCTs) in the successful deployment of the Schedule Hub tool to the Village. - Exercising strong project management skills to achieve project deployment, adoption, and transformational outcomes. - Communicating clearly at all organizational levels with strong presentation and communication skills. - Executing on and adhering to all change management and deployment plans. - Managing project deployment for multiple simultaneous deployment waves. - Oversight of deployment dashboards and performance-related tracking tools. - Leading conversations with DVPs, RODs, and Facility Administrators. The Schedule Hub Deployment Lead will manage the successful deployment responsible for the execution of all change management and deployment activities for multiple deployment wave(s) throughout the project lifecycle. Qualifications - Strong project management skills. - Ability to communicate effectively at all organizational levels. - High degree of emotional intelligence. - Experience in change management methodologies. Requirements - Align deployment plan to project objectives and team goals. - Proactively identify roadblocks and address scope creep. - Leverage necessary teams to execute deliverables on-time. - Lead presentations and facilitate conversations around change management strategy and deployment plans. - Effectively partner with stakeholders to manage and execute an effective change and deployment approach. - Ensure adoption metrics are measured as part of the overall change plan. - Analyze success and project metrics to proactively identify and address barriers to adoption. - Foster an environment of trust within the project team. - Commit to the development and coaching of direct reports. Benefits - Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out. - Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more. - Professional development programs: Variety of programs to help strong performers grow within their career and on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.