PlanetJobs

Role Description - Provide high-quality travel support to customers via chat, phone, and email - Manage hotel, flight, rail, and car bookings accurately and efficiently - Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions - Support users with self-service functionality on the client’s platform and mobile application - Maintain extensive supplier, destination, and travel system knowledge - Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management - Ensure compliance with company travel policies, customer procedures, and global travel regulations - Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience - Participate in team meetings, product updates, and supplier/travel industry training sessions - Provide operational feedback to internal teams regarding customer experience and process improvements - Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment. Qualifications - Native/fluent in French, both oral and written. Fluent in English (B2 or higher) - Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment - Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management - Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals - Experience with ARC and BSP market booking practices - Understanding of travel industry regulations and global compliance requirements - Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage - Strong customer service and communication abilities - Ability to multitask and manage urgent travel-related requests effectively - Comfortable working in fast-paced international travel support environment - Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules. Benefits - Excellent remuneration package based on experience, skills and performance - Be part of a dynamic and creative team with positive and friendly atmosphere - Guidance and tools to reach your full potential - Generous medical plans, dental, and vision benefits with premiums - Paid parental and bereavement leave - Subsidized commuter benefits - Mental health support - Connectivity stipends

Role Description - Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience. - Manage written customer requests during available service time to maintain efficient case handling. - Support customers with appointment scheduling, rescheduling, and cancellation related to installation services. - Provide first-level troubleshooting support for smoke detectors (no technical background required). - Assist customers with billing inquiries, explain invoice items, and guide users through customer portal topics. - Coordinate meter reading appointments and support general service-related requests. - Deliver high-quality customer service without any sales or outbound activities. Qualifications - Native / fluent in German both verbal and written. - Fluent in English (minimum B2 level). - Previous experience or strong motivation for telephone-based inbound customer support. - Stable internet connection and electricity supply suitable for remote work (speed test required). - Confident PC and digital communication skills. - Calm, patient, and service-oriented personality with clear and structured communication style. - Reliable working approach, quick comprehension skills, and willingness to handle written inquiries. - Interest in a long-term customer service role and no interest in sales-oriented projects. Requirements - Fully inbound customer support role with no sales responsibilities. - Structured onboarding and clear processes to support success in the role. - Stable full-time employment within a well-established service environment. - Opportunity to develop customer service expertise in the energy and property management sector. - Supportive team environment focused on quality customer experience. - Availability to work within service hours Monday–Friday, 08:00–18:00.

Role Description - Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience. - Manage written customer requests during available service time to maintain efficient case handling. - Support customers with appointment scheduling, rescheduling, and cancellation related to installation services. - Provide first-level troubleshooting support for smoke detectors (no technical background required). - Assist customers with billing inquiries, explain invoice items, and guide users through customer portal topics. - Coordinate meter reading appointments and support general service-related requests. - Deliver high-quality customer service without any sales or outbound activities. Qualifications - Native / fluent in German both verbal and written. - Fluent in English (minimum B2 level). - Previous experience or strong motivation for telephone-based inbound customer support. - Stable internet connection and electricity supply suitable for remote work (speed test required). - Confident PC and digital communication skills. - Calm, patient, and service-oriented personality with clear and structured communication style. - Reliable working approach, quick comprehension skills, and willingness to handle written inquiries. - Interest in a long-term customer service role and no interest in sales-oriented projects. Requirements - Fully inbound customer support role with no sales responsibilities. - Structured onboarding and clear processes to support success in the role. - Stable full-time employment within a well-established service environment. - Opportunity to develop customer service expertise in the energy and property management sector. - Supportive team environment focused on quality customer experience. - Availability to work within service hours Monday–Friday, 08:00–18:00.

Role Description - Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience. - Manage written customer requests during available service time to maintain efficient case handling. - Support customers with appointment scheduling, rescheduling, and cancellation related to installation services. - Provide first-level troubleshooting support for smoke detectors (no technical background required). - Assist customers with billing inquiries, explain invoice items, and guide users through customer portal topics. - Coordinate meter reading appointments and support general service-related requests. - Deliver high-quality customer service without any sales or outbound activities. Qualifications - Native / fluent in German both verbal and written. - Fluent in English (minimum B2 level). - Previous experience or strong motivation for telephone-based inbound customer support. - Stable internet connection and electricity supply suitable for remote work (speed test required). - Confident PC and digital communication skills. - Calm, patient, and service-oriented personality with clear and structured communication style. - Reliable working approach, quick comprehension skills, and willingness to handle written inquiries. - Interest in a long-term customer service role and no interest in sales-oriented projects. Requirements - Fully inbound customer support role with no sales responsibilities. - Structured onboarding and clear processes to support success in the role. - Stable full-time employment within a well-established service environment. - Opportunity to develop customer service expertise in the energy and property management sector. - Supportive team environment focused on quality customer experience. - Availability to work within service hours Monday–Friday, 08:00–18:00.

Role Description - Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses. - Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools). - Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs. - Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers. - Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently. - Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests. - Follow established service standards, procedures, and escalation protocols to ensure quality and consistency. - Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery. Qualifications - Native / fluent in Danish, both verbal and written. - Proficiency in English (minimum B2 level). - High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage. - Proven experience in customer service, order management, or a similar client-facing role. - Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems). - Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach. - Ability to multitask, manage priorities, and maintain accuracy under pressure. - Basic technical understanding or interest in products/services relevant to the company’s field. - Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment. Requirements - Excellent remuneration package based on experience, skills and performance. - Working schedule: Monday to Friday, 09:00 AM - 18:00 PM. - Be part of a dynamic and creative team with positive and friendly atmosphere. - 23 working days of paid annual leave. - Guidance and tools to reach career potential.

Role Description - Own and drive IB performance and growth in Thailand, ensuring revenue, volume, and market expansion targets are achieved. - Develop and execute a strategic action plan tailored to the Thai market to accelerate regional performance. - Identify new opportunities, resolve market challenges, and deliver measurable growth outcomes. - Lead, mentor, and motivate a team of Business Development Managers to achieve individual and team targets. - Define and monitor clear KPIs, ensuring consistent performance tracking and providing guidance or corrective actions where needed. - Build and implement strategies to acquire new partners while strengthening and expanding existing relationships. - Collaborate closely with Customer Support, Dealing, Payments, Product, and Compliance teams to align on initiatives impacting market performance. - Analyse partner performance, market trends, and operational data to identify opportunities for optimisation and growth. - Foster strong, long-term relationships with partners to maximise their potential and overall contribution. - Leverage data-driven insights to support decision-making and improve departmental performance. Qualifications - Bachelor’s degree in Business Management, Economics, or a related field. - Minimum of 5 years’ experience in Business Development and Introducing Broker (IB) management within the Forex or Fintech industry, including 2–3 years in a leadership role. - Fluent in both Thai and English with strong communication skills in strategic and commercial environments. - Proven leadership and people-management experience, with the ability to coach and develop high-performing Business Development teams. - Strong relationship-management and stakeholder-engagement skills, confident in leading high-level partner discussions. - Advanced MS Office skills, particularly Excel for analysis, reporting, and data interpretation. - Solid understanding of financial markets with experience in forex, crypto, or related trading sectors. - Excellent negotiation, pitching, and active-listening abilities with a strong track record in building and optimising partnerships. Benefits - 10 working days of annual leave. - Fully remote work environment within a global team. - Unlimited access to Udemy Business for continuous learning. - Professional and personal development opportunities in a fast-growing organisation.

Role Description - Own and drive IB performance and growth in Thailand, ensuring revenue, volume, and market expansion targets are achieved. - Develop and execute a strategic action plan tailored to the Thai market to accelerate regional performance. - Identify new opportunities, resolve market challenges, and deliver measurable growth outcomes. - Lead, mentor, and motivate a team of Business Development Managers to achieve individual and team targets. - Define and monitor clear KPIs, ensuring consistent performance tracking and providing guidance or corrective actions where needed. - Build and implement strategies to acquire new partners while strengthening and expanding existing relationships. - Collaborate closely with Customer Support, Dealing, Payments, Product, and Compliance teams to align on initiatives impacting market performance. - Analyse partner performance, market trends, and operational data to identify opportunities for optimisation and growth. - Foster strong, long-term relationships with partners to maximise their potential and overall contribution. - Leverage data-driven insights to support decision-making and improve departmental performance. Qualifications - Bachelor’s degree in Business Management, Economics, or a related field. - Minimum of 5 years’ experience in Business Development and Introducing Broker (IB) management within the Forex or Fintech industry, including 2–3 years in a leadership role. - Fluent in both Thai and English with strong communication skills in strategic and commercial environments. - Proven leadership and people-management experience, with the ability to coach and develop high-performing Business Development teams. - Strong relationship-management and stakeholder-engagement skills, confident in leading high-level partner discussions. - Advanced MS Office skills, particularly Excel for analysis, reporting, and data interpretation. - Solid understanding of financial markets with experience in forex, crypto, or related trading sectors. - Excellent negotiation, pitching, and active-listening abilities with a strong track record in building and optimising partnerships. Benefits - 10 working days of annual leave. - Fully remote work environment within a global team. - Unlimited access to Udemy Business for continuous learning. - Professional and personal development opportunities in a fast-growing organisation.

Role Description - Proactively contact existing clients to upsell new FinTech solutions - Manage a high volume of calls (cold and warm) and emails as part of daily outreach activities - Maintain and manage a sales pipeline of at least 200 active opportunities and/or up to 1,000 automated outreach opportunities - Provide daily and weekly reporting to the Operations Team Leader on pipeline status and sales progress - Forecast weekly and monthly sales volumes - Conduct eCommerce research and self-prospecting when required - Handle account administration, data entry and record keeping with accuracy - Maintain data quality at all times - Use a consultative, solution-selling approach on all sales calls - Support clients with the integration of new payment solutions on their websites - Adhere to quality and compliance standards at all times Qualifications - Native/fluent in German with good command in English (C1 level and higher) - Call centre sales or customer-facing upselling experience is essential - Strong attention to detail and ability to work independently - Target-driven mindset with accountability for achieving results - Confident, outgoing personality with strong communication skills (oral and written) - Excellent computer skills and proficiency in Microsoft Office Suite - Ability to work effectively in a team environment - Access to a suitable remote working environment with a strong and stable broadband connection is essential - Working schedule: Monday to Friday, 10 AM - 07 PM Benefits - Excellent remuneration package based on experience, skills and performance - Be part of a dynamic and creative team with positive and friendly atmosphere - Guidance and tools to reach career full potential - Fully remote work model - Paid 3 week training - Food vouchers - Rewarding performance bonuses

Role Description - Act as the main point of contact for a portfolio of Spanish-speaking streamers, ensuring strong engagement and a positive partnership experience. - Build and maintain long-term relationships by understanding each creator's goals and tailoring incentives to support their growth. - Monitor streamer activity, performance, content quality, and streaming frequency to ensure consistent promotion of our games. - Share updates on new game releases, campaigns, and promotional opportunities to keep creators engaged and informed. - Plan and execute incentive programs, campaigns, and exclusive offers that encourage frequent and high-quality streaming of our titles. - Collaborate with the Streamer Relationship Manager Team Leader to align on strategy and track key performance indicators. - Work cross-functionally with marketing, product, and compliance teams to ensure a seamless experience for streamers. - Identify emerging talent and support onboarding of new creators when needed. - Stay informed on industry trends, platform updates, and community sentiment to proactively identify opportunities. Qualifications - Fluent at native level in Spanish (C1), advanced English (B2) proficiency with strong proficiency in both written and spoken communication. - Proven experience in influencer or creator management, partnerships, or community management, ideally within iGaming, entertainment, or the streaming industry. - Strong understanding of streaming platforms such as Twitch, YouTube, and Kick, as well as the broader creator ecosystem. - Excellent relationship-building and stakeholder management skills with the ability to maintain long-term partnerships. - Strong organisational and project management skills, with experience delivering campaigns, incentive programs, or creator collaborations. - Analytical mindset with the ability to track, interpret, and report on streamer performance and engagement metrics. - Ability to collaborate effectively with cross-functional teams and adapt in a fast-paced environment. - Creative and proactive approach to identifying opportunities and solving problems. - Excellent communication skills in English and Spanish, both written and verbal; Portuguese is a plus. - Passion for online gaming, streaming culture, and digital communities. - Flexibility to occasionally work outside standard hours to align with streamer schedules and events. - Willingness to travel for creator events, conferences, or activations. Benefits - Competitive salary package. - Access to the Learning Hub for personalized, gamified learning and career growth. - International and dynamic work environment. - Opportunities for career progression within the online casino industry.

Role Description - Proactively contact existing clients to upsell new FinTech solutions - Manage a high volume of calls (cold and warm) and emails as part of daily outreach activities - Maintain and manage a sales pipeline of at least 200 active opportunities and/or up to 1,000 automated outreach opportunities - Provide daily and weekly reporting to the Operations Team Leader on pipeline status and sales progress - Forecast weekly and monthly sales volumes - Conduct eCommerce research and self-prospecting when required - Handle account administration, data entry and record keeping with accuracy - Maintain data quality at all times - Use a consultative, solution-selling approach on all sales calls - Support clients with the integration of new payment solutions on their websites - Adhere to quality and compliance standards at all times Qualifications - Native/fluent in German with good command in English (C1 level and higher) - Call centre sales or customer-facing upselling experience is essential - Strong attention to detail and ability to work independently - Target-driven mindset with accountability for achieving results - Confident, outgoing personality with strong communication skills (oral and written) - Excellent computer skills and proficiency in Microsoft Office Suite - Ability to work effectively in a team environment - Access to a suitable remote working environment with a strong and stable broadband connection is essential - Working schedule: Monday to Friday, 10 AM - 07 PM Benefits - Excellent remuneration package based on experience, skills and performance - Be part of a dynamic and creative team with positive and friendly atmosphere - Guidance and tools to reach career full potential - Fully remote work model - Paid 3 week training - Food vouchers - Rewarding performance bonuses