Role Description Protera Technologies is seeking a dedicated Service Desk Engineer (2nd Shift) to join our dynamic team. This role is part of our 24x7x365 service center operation and is critical to ensuring smooth, effective communication between internal teams and external customers. This position supports our second shift operations (12:00 PM – 8:00 PM or 1:00 PM – 9:00 PM EST, Monday through Friday) and includes rotational weekend coverage. When scheduled to work a weekend shift, you will receive a designated weekday off. We are specifically seeking candidates who are fluent in both Spanish and English, with strong verbal and written communication skills in both languages. Qualifications - Fluency in Spanish and English (verbal and written) - Excellent communication and customer service skills - Strong attention to detail - Ability to multitask, prioritize, and work independently - Effective problem-solving and troubleshooting abilities - Willingness to work a fixed shift with rotational weekend coverage - Strong desire to learn, grow, and commit to the role - Ability to lift up to 40 pounds - Knowledge of end-user device troubleshooting (laptops, printers, etc.) - Basic technical skills with server hardware (rack/unrack, cabling) - Experience supporting backup operations and asset lifecycle management - Ability to pass a background check Requirements - 2nd Shift: 12:00 PM – 8:00 PM or 1:00 PM – 9:00 PM EST - Workweek: Monday–Friday - Weekend Rotation: Required based on team schedule - Compensation for Weekend Work: Scheduled weekday off when weekend shifts are assigned Nice to Have - Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Analytical thinking skills - Basic knowledge of Linux - Understanding of database administration concepts - Exposure to ITSM tools and ITIL best practices - Experience in Networking, Systems Administration, Databases, or Application Support Benefits - Competitive salary package - Comprehensive health and dental insurance - Professional development opportunities - Collaborative and supportive work environment - Unlimited PTO

• Work within the Verification Team • Ensure correctness and functionality of complex digital designs at the Register Transfer Level according to specifications • Use advanced verification methodologies and tools to validate designs

• Verify complex digital designs at RTL level according to architecture and design specifications. • Develop and maintain verification environments using SystemVerilog and UVM. • Create, execute, and debug test plans for block-level, subsystem-level, and top-level verification. • Work on the verification of coherent systems, including cache-related functionality and interconnect behavior. • Validate designs involving CHI protocol, cache structures, coherency mechanisms, and system-level interactions. • Run and manage simulations, regressions, and debug failures using industry-standard verification tools. • Apply both formal and dynamic verification methodologies to identify design issues early. • Use scripting languages such as Python, Perl, Bash, or TCL to automate verification flows and regression processes. • Collaborate closely with architecture, design, and verification teams to analyze specifications, clarify requirements, and resolve issues. • Track, document, and communicate verification progress, bugs, coverage status, and technical risks. • Contribute to continuous improvement of verification methodology, tools, and best practices.

Role Description Lead Machine Learning Engineers at Thoughtworks use modern architectures to develop end-to-end scalable machine learning systems and applications. They use their specialized depth and breadth of knowledge to impact the achievement of client, project or service objectives and advocate for ways of working to promote and deliver excellence. They operate within the framework of functional policies, navigate through intricate challenges and apply their proficiency to contribute to the success of high-stakes projects. Their leadership extends beyond technical prowess, encompassing strategic thinking and effective collaboration to drive innovation and deliver solutions that meet and exceed organizational goals. As a lead machine learning engineer on projects, you will be leading the design of technical solutions or perhaps overseeing a program inception to build a new system and/or application. Alongside hands-on coding, as a key influencer, you will shape the trajectory of machine learning engineering initiatives, playing a pivotal role in advancing the field and ensuring impactful outcomes for the broader objectives of the company. Job Responsibilities - Embrace a strategic mindset, contributing to the direction of machine learning (ML) initiatives and aligning technical solutions with broader organizational goals. - Play a pivotal role in program inception, shaping the development of new systems and applications from idea to reality, overseeing technical feasibility and resource allocation. - Leverage your deep understanding of modern architectures to lead the development of scalable and maintainable ML systems, ensuring optimal performance and efficiency. - Translate client needs into technically feasible and impactful ML applications, driving solution design and deployment within complex, high-stakes projects. - Own the development and maintenance of ML applications, including ML pipelines, model training and deployment, and monitoring and evaluation. - Champion Responsible AI and effective ways of working within the team, advocating for a culture of excellence and continuous improvement. - Navigate intricate technical challenges with proficiency, employing your specialized knowledge to troubleshoot issues and guide the team towards successful resolutions. - Stay at the forefront of the evolving field of machine learning, actively seeking out and implementing new technologies and advancements to ensure Thoughtworks remains a leader in innovation. - Foster a collaborative environment, effectively leading your team through hands-on coding alongside mentorship and guidance, empowering individual growth and knowledge sharing. - Measure and analyze the impact of ML initiatives, iteratively refining approaches and ensuring solutions deliver tangible value to clients and the organization. Qualifications - Experience in developing a technical vision and strategy, keeping it relevant and aligned to the business needs. - Ability to design and execute cross-functional requirements based on business priorities. - Experience in writing clean, maintainable and testable code, demonstrating attention to refactoring and readability of the code using Python. - Experience with distributed systems and scalable architectures to handle large-scale ML applications. - Experience with building, deploying and maintaining ML systems using relevant ML techniques and platforms, i.e.: Scikit-learn, Tensorflow, MLFlow, Kubeflow, Pytorch. - Experience with application of MLOps principles and CI/CD to ML. - Experience in machine learning engineering and data science, familiar with key ML concepts, algorithms and frameworks, and understand ML model lifecycles. - Experience with designing and operating the infrastructure required to run different types of ML training and serving workloads, i.e.: on-premise vs. cloud infrastructure, infrastructure as code, monitoring, etc. - Hands-on experience with on-premise and cloud services for building and deploying ML pipelines, i.e.: Azure, AWS, GCP and/or Databricks and associated ML managed services. Professional Skills - Understanding of stakeholder management and ability to liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust. - Resilience in ambiguous situations and ability to adapt your role to approach challenges from multiple perspectives. - Willingness to take on risks or conflicts and manage them skillfully. - Eagerness to coach, mentor and motivate others, aspiring to influence teammates to take positive action and accountability for their work. - Enjoyment in influencing others and advocating for technical excellence while being open to change when needed. - Proven leadership with a track record of encouraging teammates in their professional development and relationships. - Natural ability to cultivate strong partnerships and understand the importance of relationship building for new opportunities. Benefits - Learning & Development: Career development supported by interactive tools, numerous development programs, and teammates who want to help you grow. - Responsible Use of AI in Recruitment: AI tools are used to support recruitment with administrative tasks, ensuring fairness and responsible AI. - Accommodations: Commitment to providing reasonable accommodations to qualified applicants with disabilities or sincerely held religious beliefs. - Cancellations: Awareness that project scope or availability may shift or be cancelled during the recruitment and selection process. Salary $156,000 — $251,000 CAD