Title: Collections Supervisor Location: Chelmsford United States Remote Requisition number: 2363620 Job category: Billing Overtime status: Exempt Travel: No Job Description: This position is Remote in MA. If you are located within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA, you will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. In the role of Supervisor, Medical Collections, you will lead a team that is responsible for contacting and consulting with patients of family members regarding the payment of medical bills. Your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. We offer 3 - 6 months of paid training. The hours during training will be 8:00 am - 4:30 pm, Monday - Friday. Training will be conducted onsite. Primary Responsibilities: - Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 15 to 20 Medical Collections Representatives - Set priorities for the team to ensure task completion and performance goals for the team are achieved - Coordinate work activities of team with other supervisors, managers, and departments - Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand - Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews - Identify and resolve operational problems using defined processes, expertise, and judgment - Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed - Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent working experience - Must be 18 years of age OR older - 4+ years of Customer Service experience - 3+ years of Billing OR Collections experience - Proficiency of Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, and collections - Ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications - Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. Telecommuting Requirements: - Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, Massachusetts - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: - Proficient problem solving approach to quickly assess current state and formulate recommendations - Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience - Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Title: Collections Analyst Location: US - South Plainfield, NJ time type Full time job requisition id R20260406 Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job Title Collections Analyst Job Description Position Title: Collections Analyst Location: South Plainfield, New Jersey Shift: M-F 9am-5pm Intro GENEWIZ from Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. GENEWIZ is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally. How You’ll Add Value… Join the Azenta Finance team as a Collections Analyst for our Multiomics Business, to manage an analyze accounts receivable data to identify delinquent accounts, initiate collections activities, and minimize bad debt risk. You’ll work with a global team and external clients to resolve billing issues, process payments, and execute strategies for improving collections performance. Grow personally and professionally while building a network within the life sciences industry! What You’ll Do - Monitoring aging reports, identify and target overdue accounts - Contact customers via phone/email to resolve outstanding balances - Analyze payment trends and recommend credit holds or escalations - Collaborate with billing, customer service, and sales teams to resolve unpaid invoices and customer inquiries - Prepare weekly, monthly, and quarterly reports and forecasts on collection status. - Track inquiries and outbound engagement with customers - Ad hoc reporting and analysis, as needed - Support order to cash related improvement projects as needed What You Will Bring - Bachelor’s degree in finance, accounting or related field - 3+ years of experience in collections or accounts receivable - Strong analytical and communication skills - Detail-oriented with the ability to work independently with large volumes of data - Strong analytical & interpersonal skills and ability to communicate clearly and concisely with external organizations and internal stakeholders both verbally and in writing. - Ability to work under pressure and with multiple deadlines. - A sense of urgency and self-motivation, with a personal commitment to meeting deadlines. Other requirements… - NetSuite & Salesforce experience preferred but not required - This role is in office in our South Plainfield, NJ location, 4 days a week/1 day remote. - Visa sponsorship will not be provided for this position. - Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction. EOE M/F/Disabled/Vet Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. United States Base Compensation: $55,000.00 - $69,000.00 The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.

Role Description As a Collections Specialist, you will be responsible for monitoring the receivables on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. This position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns. Duties/Responsibilities - Collect information and verify account-specific billing, insurance, and coding. - Update and document customer accounts designated in the work campaign. - Verify the accuracy of existing account standing and progress accounts accordingly. - Resolve client-billing problems, rescue accounts receivable delinquency, and apply good customer service in a timely manner. - Identify issues attributing to account delinquency and forward issues to appropriate department. - Obtain primary financial data for accounting records. - Check the accuracy of business transactions. - Perform data entry and administrative duties. - Work in conjunction with outside collection agencies. - Conduct outbound calls to reconcile account issues and outstanding account balances. - Ensure compliance through strict adherence to federal and state laws, as well as company policy. - Payment processing and post follow-up. Qualifications - Able to read, write, speak, and understand the English language. - Able to work in a fast-paced environment. - Basic computer knowledge skills required. - Basic math and analytical skills. - Proficient in Microsoft Word, Excel, and Outlook required. - Good organization/Attention to detail. - Able to work at a moderate speed. - Reliable. - Problem solver. - Able to work various shifts and days. - Adaptability to an ever-changing environment. Requirements - High School diploma or equivalent required. - Two (2) or more years of corporate collections work experience, including interaction with a large customer base. - Knowledge of pharmacy operations systems preferred. Physical Demands - May sit or stand seven (7) to ten (10) hours per day. - The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk. - May be necessary to work extended hours as needed. - May lift and/or move up to 30 pounds. - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Benefits - Medical, Dental, and Vision insurance. - 401 (k) (available for Part Time & Full Time EEs). - Company Paid Life insurance. - Short-term and Long-term disability insurance. - Tuition reimbursement. - Personal Time Off (PTO). - Competitive pay with annual performance reviews and merit-based raises. - Career growth potential. - Annual on-site voluntary Flu Vaccines. - Employee referral bonus program.

• Researches SF to locate bill to email to perm client. • Reads notes in system regarding special handling and/or extended terms. • Uses e-mail template and maintains daily production requirements to send the e-mail to clients in a timely manner. • Adds extended terms to the Welcome e-mail where applicable. • Notates PeopleSoft system that email was sent and sets up a manual follow-up. • Monitors mailbox for client response and resets or removes manual follow-up depending on client's response. • Sends duplicate invoice if client requests. • Prepares legal files for electronic submission to the Recovery Department; Maintains office file documentation. • Prepares Consolidated Aging to distribute to the Credit Managers and run needed aging for pcms. • Credit Card processing support. • Provides clerical support to different collection teams during their clerk’s absences; Handles other special projects as assigned. (As needed) • Reviews return mail and checks PeopleSoft notes to see if an updated address has been provided or a duplicate invoice already emailed otherwise return mail is referred to the PCM • Handles telephone reception as needed; monitors and responds to general, department voicemail messages; Answers incoming overflow of client telephone calls; Takes messages and/or provides information, and/or directs caller to appropriate party; maintains office supplies and equipment for department.