Role Description OCS Group have a number of UK locations so we would invite applications from anywhere in the UK. - Commercial & Financial Performance of energy projects and coordination of project reporting and forecasting across all sectors within OCS Energy Services. - Control and communicate expenditure and maximise income to achieve or exceed budgeted financial performance. - Ensure the effective management of energy projects commercial processes and work closely with project teams to drive value. - Understand the Contract, ensuring that the contract team (both operational and commercial) properly identify and price contract variations and create clear persuasive arguments to achieve proper payment. - Ensure adherence to contract obligations. - Mitigate KPI penalties through robust operational performance analysis and reporting. - Assess, record and advise on risks and opportunities that may influence financial performance. - Support new business opportunities and contract variations by reviewing contract terms and conditions, identifying any key commercial risks and opportunities and preparing a legal summary (with input from the legal team) as part of the sign-off process. Qualifications - Degree educated in a commercial / business / surveying discipline and / or relevant professional qualification. - Relevant experience in energy and M&E project delivery, working across a range of sectors or solutions including Renewables, HV/LV and MEP builds. - Understanding of the main contract frameworks including JCT, NEC4, CCS, etc. - Experience in providing commercial/ quantity surveying support to construction and engineering projects. - Previous knowledge of reviewing different contract commercial models including target cost, fixed price, cost reimbursable. - High level of commercial awareness including knowledge of current contract legislation. How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Role Description As part of your role, your key responsibilities will include, but are not limited to: - Handle day-to-day food preparation and duties assigned by senior chefs to meet the site's standards and quality. - Manage the cooking process at their specific station of several dishes, ensuring that the food is delivered in a timely manner. - Follow and adhere to all safety, hygiene, and correct use of department utensils and equipment on site always. - Notify Senior Chefs of inventory when running low by ensuring that the kitchen remains adequately stocked with fresh ingredients and catering necessities. - Work with the rest of the culinary team to ensure high-quality food and service is maintained throughout the shift. Qualifications - Proven experience as a Chef is desired. Candidates should have experience working in a similar role within Contract Catering. - Possess a Level 2 in Catering and Hospitality or equivalent. - Understand and be able to demonstrate various cooking methods, ingredients, equipment, and processes is essential. - The ability to work well in a team is crucial. Candidates should have excellent listening and communication skills. - Understand the standard legal policies and procedures regarding receiving, preparation, storage, and sanitation of food and the menu items fully, including the recipes, production, and presentation methods. Requirements - Must have the Right to Work in the UK. - City & Guilds certification, BTEC, or NVQ at a basic level is required. - Additionally, completing a food hygiene course at Level 2 would be desirable. - Excellent customer service skills are essential. - Good time-management and organisational abilities. Benefits - Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people. - Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. - Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards, and wellbeing resources. - Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications! - Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

• Own the day-to-day execution of workforce management across our voice and chat support channels. • Turn strategy into execution by building forecasts, owning schedules, managing queues in real time, and configuring systems for service levels. • Build and maintain staffing forecasts using historical volume, AI deflection trends, and business growth projections. • Create and manage agent schedules across voice and chat channels to meet SLA targets. • Monitor real-time adherence and make adjustments to maintain coverage and service levels. • Track utilization, performance trends, and volume heatmaps along with WFM KPIs; report findings to the Support Operations Manager. • Support capacity planning for future hiring needs. • Manage live queue performance and make daily adjustments to optimize ticket flow. • Monitor Fin AI chatbot performance against containment, deflection, and CSAT targets and recommend improvements.

• Build and nurture an engaged & diverse team of Delivery Excellent experts, high performing ICs & People Managers: Own and manage end-to-end people strategy and operations. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale • Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations • Bring operational expertise to Customer Support initiatives & be the voice of the frontline teams: Influence upstream service & product design to enable an effective operationalization as well as efficient & successful operations • Build relationships & connections with the broader CS network to be able to bring the delivery voice at the table as early as possible • Be a facilitator & an enabler whose objective is to ensure the smooth & successful operationalization of critical CS programs • Keep track of all those initiatives across your teams and within Delivery as a whole and report back in an effective & streamlined manner to Delivery leadership • Ensure a proper collaboration & effective launch of strategic initiatives working closely with operations teams managing partners & internal teams across the network • Define & manage the Global Delivery Operating System at a leadership level • Lead or oversee key programs & initiatives for Global Delivery • Support day to day operation