Role Description As part of your role, your key responsibilities will include, but are not limited to: - Handle day-to-day food preparation and duties assigned by senior chefs to meet the site's standards and quality. - Manage the cooking process at their specific station of several dishes, ensuring that the food is delivered in a timely manner. - Follow and adhere to all safety, hygiene, and correct use of department utensils and equipment on site always. - Notify Senior Chefs of inventory when running low by ensuring that the kitchen remains adequately stocked with fresh ingredients and catering necessities. - Work with the rest of the culinary team to ensure high-quality food and service is maintained throughout the shift. Qualifications - Proven experience as a Chef is desired. Candidates should have experience working in a similar role within Contract Catering. - Possess a Level 2 in Catering and Hospitality or equivalent. - Understand and be able to demonstrate various cooking methods, ingredients, equipment, and processes is essential. - The ability to work well in a team is crucial. Candidates should have excellent listening and communication skills. - Understand the standard legal policies and procedures regarding receiving, preparation, storage, and sanitation of food and the menu items fully, including the recipes, production, and presentation methods. Requirements - Must have the Right to Work in the UK. - City & Guilds certification, BTEC, or NVQ at a basic level is required. - Additionally, completing a food hygiene course at Level 2 would be desirable. - Excellent customer service skills are essential. - Good time-management and organisational abilities. Benefits - Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people. - Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. - Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards, and wellbeing resources. - Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications! - Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

• Own the day-to-day execution of workforce management across our voice and chat support channels. • Turn strategy into execution by building forecasts, owning schedules, managing queues in real time, and configuring systems for service levels. • Build and maintain staffing forecasts using historical volume, AI deflection trends, and business growth projections. • Create and manage agent schedules across voice and chat channels to meet SLA targets. • Monitor real-time adherence and make adjustments to maintain coverage and service levels. • Track utilization, performance trends, and volume heatmaps along with WFM KPIs; report findings to the Support Operations Manager. • Support capacity planning for future hiring needs. • Manage live queue performance and make daily adjustments to optimize ticket flow. • Monitor Fin AI chatbot performance against containment, deflection, and CSAT targets and recommend improvements.

• Build and nurture an engaged & diverse team of Delivery Excellent experts, high performing ICs & People Managers: Own and manage end-to-end people strategy and operations. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale • Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations • Bring operational expertise to Customer Support initiatives & be the voice of the frontline teams: Influence upstream service & product design to enable an effective operationalization as well as efficient & successful operations • Build relationships & connections with the broader CS network to be able to bring the delivery voice at the table as early as possible • Be a facilitator & an enabler whose objective is to ensure the smooth & successful operationalization of critical CS programs • Keep track of all those initiatives across your teams and within Delivery as a whole and report back in an effective & streamlined manner to Delivery leadership • Ensure a proper collaboration & effective launch of strategic initiatives working closely with operations teams managing partners & internal teams across the network • Define & manage the Global Delivery Operating System at a leadership level • Lead or oversee key programs & initiatives for Global Delivery • Support day to day operation

Role Description USESI is looking for a motivated and enthusiastic Real Estate Transaction Manager to join our team. This position will be fully remote. Reporting to VP of Finance, this role will own the day-to-day administration of our commercial lease portfolio, ensuring compliance, controlling costs, and supporting strategic real estate decisions across our network. Job Type: Part-time, Hybrid or Remote Locations: - Middletown, CT - Pittsburgh, PA - Raleigh, NC - Durham, NC - Minneapolis, MN - St. Paul, MN Key Responsibilities: - Manage the full commercial lease portfolio — maintain a centralized database of all locations, critical dates, options, and upcoming expirations - Work synchronously with 3rd party real estate relationships such as Brokers, Account Managers, Landlords and Property Owners - Coordinate with internal stakeholders (business leadership, finance, etc.) and outside parties (landlords, attorneys, property managers) regarding lease negotiations and renewals to secure favorable terms - Negotiate, draft and revise commercial real estate documents (i.e., leases, subleases, dispute letters) - Conduct CAM reconciliation reviews and rent audits; identify and recover overbillings and ensure landlord compliance with lease obligations - Track and administer rent escalations, option exercises, notice deadlines, and estoppel/SNDA requests - Prepare lease summaries and abstracts, portfolio reports, and executive briefings for senior leadership - Liaise with operations, finance, and outside counsel on lease-related matters Qualifications - 7+ years of commercial real estate or lease administration experience, preferably in a I Flex-industrial, or distribution environment - Strong command of commercial lease structures, CAM reconciliation processes, and rent audit methodology - 3+ Years experience in commercial real estate negotiation preferred - Experience managing multi-location portfolios and negotiating directly with landlords, brokers and other third parties - Experience managing acquisition and disposition of real estate and the associated due diligence (title work, surveys, environmental assessments, etc) preferred - Proficiency with lease management software (e.g., Visual Lease/Costar Manager/Yardi Enterprise) - Ability to work independently with minimal supervision and manage competing priorities - Real estate license or paralegal certification a plus, but not required Benefits - Flexible, part-time schedule with hybrid or remote work arrangement - Collaborative, lean team environment with direct access to senior leadership - Opportunity to shape and professionalize the real estate function of a growing distributor - Medical, Dental, Vision, Rx coverage - Paid Parental Leave - TeleMedicine - Matching 401(k) - Company-paid Life Insurance + (AD&D) - Supplemental Life Insurance - Short and Long Term Disability - Flexible Spending Accounts - Employee Assistance Program (EAP) - Choice of Voluntary Benefits including identity theft