🚀 Opportunity | Senior Business Analyst 🔎 Main responsibilities: • Act as the focal point between business areas and IT for elicitation, analysis and translation of requirements; • Map processes, identify improvement opportunities and propose solutions aligned with strategic objectives; • Prepare functional documentation, use cases and technical specifications; • Lead alignments with stakeholders, ensuring clarity around deliverables and expectations; • Support the definition and monitoring of project metrics and KPIs.

• Drive collaboration and coordination with cross-functional teams, including programmers, engineers, and management. • Track team progress and deliver detailed status reports, including KPIs and performance data. • Participate in CAPA reviews to identify training and process improvement opportunities. • Support patient-focused teams with quality improvement, tracking, and performance projects. • Create and maintain documentation such as SOPs and protocols. • Partner with management and data analysts to identify new process improvement opportunities. • Audit call and email communications to assess quality and accuracy; compile QA feedback summaries for management and training teams. • Follow established protocols when delivering feedback to Patient Experience agents and leadership.

• Managing the various aspects of the medical file review process • Reviewing the completed referral to ensure client questions have been addressed appropriately • Reviewing the completed report for accuracy • Ensuring client and department standards have been met • Conducting quality audits • Following up with the reviewer with any additional questions or clarifications needed • Following up with the client should there be any additional questions • Updating clients frequently on referral progress • Ensuring the report is grammatically correct with no spelling errors • Ensuring each referral adheres to the QA checklist prior to completion • Formatting reports for approval • Communicating clearly and concisely between the customer, reviewer, and Operations team • Confidently speaking with physicians and clients regarding the content of their peer reviews.

• Develop in-depth knowledge of Datadog’s licensing and pricing models to provide deal structuring and quoting support to our global sales teams • Be a creative problem solver who finds a way to meet customers’ needs while adhering to Datadog’s selling policies • Solve customer satisfaction issues following execution of the deal • Actively negotiate deals directly with the customer as needed • Work cross functionally across various stakeholder groups including legal, contracts, sales operations, order management, revenue, finance and product management • Function as point of contact and subject matter expert for Sales on deal pricing matters • Drive adherence to internal controls, protocols and business rules