• Drive collaboration and coordination with cross-functional teams, including programmers, engineers, and management. • Track team progress and deliver detailed status reports, including KPIs and performance data. • Participate in CAPA reviews to identify training and process improvement opportunities. • Support patient-focused teams with quality improvement, tracking, and performance projects. • Create and maintain documentation such as SOPs and protocols. • Partner with management and data analysts to identify new process improvement opportunities. • Audit call and email communications to assess quality and accuracy; compile QA feedback summaries for management and training teams. • Follow established protocols when delivering feedback to Patient Experience agents and leadership.

• Managing the various aspects of the medical file review process • Reviewing the completed referral to ensure client questions have been addressed appropriately • Reviewing the completed report for accuracy • Ensuring client and department standards have been met • Conducting quality audits • Following up with the reviewer with any additional questions or clarifications needed • Following up with the client should there be any additional questions • Updating clients frequently on referral progress • Ensuring the report is grammatically correct with no spelling errors • Ensuring each referral adheres to the QA checklist prior to completion • Formatting reports for approval • Communicating clearly and concisely between the customer, reviewer, and Operations team • Confidently speaking with physicians and clients regarding the content of their peer reviews.

• Develop in-depth knowledge of Datadog’s licensing and pricing models to provide deal structuring and quoting support to our global sales teams • Be a creative problem solver who finds a way to meet customers’ needs while adhering to Datadog’s selling policies • Solve customer satisfaction issues following execution of the deal • Actively negotiate deals directly with the customer as needed • Work cross functionally across various stakeholder groups including legal, contracts, sales operations, order management, revenue, finance and product management • Function as point of contact and subject matter expert for Sales on deal pricing matters • Drive adherence to internal controls, protocols and business rules

• Advance compensation transparency and understanding across Clover and enhance manager decision-making through creative application of AI • Leverage AI tools (e.g., ChatGPT, Claude) to improve compensation workflows, automate data analysis, and strengthen reporting and insights generation • Identify and implement AI-driven solutions to automate compensation processes such as salary survey submissions, job leveling, salary band assignment, and compensation analytics • Drive advancement of the People Operations team’s AI maturity by testing, piloting, and scaling new tools and methodologies across functions • Develop and document compensation policies, practices, and AI-enabled workflows that improve efficiency and scalability • Administer the compensation structure and job architecture, providing expert compensation guidance, execution, and education • Collaborate with HR Business Partners, recruiters, and managers to develop and implement targeted compensation solutions including guidance for new hires, promotions, retentions, and ad-hoc compensation adjustments • Lead end-to-end planning and execution of the annual compensation cycle, bonus cycle, and support annual and off-cycle equity grant processes • Support administration of Clover’s equity programs, including annual refresh grants, new-hire grants, promotional grants, and ESPP administration • Partner with Legal, Finance, Payroll, HRIS, and external equity administration providers to support compliance with SEC regulations, tax reporting requirements, accounting treatment, and internal controls • Support statutorily required auditing, reporting, reconciliations, and documentation related to equity compensation programs and stock administration • Assist with preparation of analyses, modeling, and materials for senior executives and the Compensation Committee/Board of Directors related to compensation and equity programs • Help maintain equity compensation guidelines, governance documentation, and employee education materials