Data for Engineers
Senior Revenue Operations Manager, Commercial
Location
Oregon + 1 moreAll locations: Oregon | Texas
Posted
5 days ago
Salary
$131K - $164K / year
Seniority
Senior
Job Description
Senior Revenue Operations Manager, Commercial
New Relic
• Establish and run the Rhythm of Business (RoB) for the Commercial organization, driving operational excellence and strict rigor across all field operations. • Manage the weekly, monthly, and quarterly cadence of commercial and renewals team activities, including QBRs, forecasting, planning, and opportunity management. • Ensure assigned Commercial and Renewals objectives are completed accurately and on time, aggressively monitoring the sales organization’s compliance with CRM data standards and process rigor. • Act as a trusted advisor to the Global VP of Commercial and Sales leadership, shaping GTM strategy and supporting the global Product-Led Growth (PLG) motion. • Represent the Commercial and Renewals business requirements in key cross-departmental initiatives, ensuring tight alignment between overarching business strategy and day-to-day operational processes. • Strategize and enable the development of global standards, policies, and procedures to streamline operations for a high-volume, transactional sales environment. • Optimize the end-to-end renewals lifecycle to actively improve customer retention rates, mitigate churn, and drive sustainable growth and expansion across our expansive long-tail business. • Leverage historical trends, pipeline coverage data, and deal-specific knowledge to guide leaders during forecasting, driving highly predictable outcomes. • Analyze customer health and consumption data to understand potential downgrade risks, collaborating with cross-functional teams to identify and operationalize new methods to drive risk mitigation strategies. • Build repeatable, complex analyses and operational models (using Excel/Google Sheets) that synthesize vast datasets to identify trends, consumption patterns, and product adoption. • Manage and optimize reporting packages for team effectiveness, conducting rigorous metrics reviews with sales management to improve productivity and actionability. • Lead projects focused on simplifying workflows, optimizing the CRM (Salesforce) experience, and driving efficiency throughout the Commercial and Renewals organization.
Job Requirements
- 8+ years of relevant work experience, preferably within a SaaS software provider or professional IT services company in Operations, Customer Success, or other customer-facing groups.
- 5+ years of dedicated sales ops or revenue operations experience, with a proven track record in field sales operations and business partnering across cross functional teams.
- Experience supporting a high-velocity, transactional business segment and a strong understanding of customer dynamics, sales lifecycles, and renewal patterns.
- Exceptional analytical abilities: Candidates must be able to quickly leverage multiple data sources, connect them, work with massive datasets, and build highly complex Excel/Google Sheets models.
- Demonstrated communication and presentation skills, with the ability to structure and produce clear executive presentations (PowerPoint/Google Slides) to influence C-level executives and field teams.
- Strong problem-solving skills, mature judgment, and the ability to bring alignment, negotiate, and drive cross-functional projects to completion.
- Deep understanding of SaaS and exposure to consumption-based business models.
- High technical proficiency: Advanced skills in Salesforce, Excel, Tableau, and familiarity with SQL.
- Bachelor's Degree or equivalent experience.
Benefits
- healthcare
- dental
- vision
- parental leave and planning
- mental health benefits
- 401(k) plan and match
- flex time-off
- 11 paid holidays
- volunteer time-off
- other competitive benefits designed to improve the lives of our employees
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