Role Description The Manager, Pre-Billing Revenue Cycle Operations, is responsible for overseeing pre-billing and intake-related revenue cycle functions within a home health organization. This role ensures accurate patient intake, insurance verification, and related problem resolution to support timely reimbursement, regulatory compliance, and optimal cash flow. This position plays a critical role in reducing denials, improving clean claim rates, and ensuring operational excellence in the front-end revenue cycle processes specific to home health services. Qualifications - Exemplifies characteristics of The BAYADA Way: compassion, excellence, and reliability. - Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field (or equivalent experience). - Five (5)+ years of revenue cycle experience, with at least two to three (2–3) years in home health or post-acute care. - Demonstrated experience in front-end revenue cycle functions. - Strong knowledge of Medicare home health requirements and Patient-Driven Groupings Model (PDGM). - Proven leadership and team management experience. - Experience with home health Electronic Medical Record (EMR) platforms – e.g., Homecare Homebase (HCHB). - Advanced Microsoft Office and data analysis skills. - Strong written and verbal communication skills, attention to detail, and comfort interacting with all levels of management. - Ability to read, write and effectively communicate in English. Requirements - Demonstrate and communicate the core values of BAYADA and The BAYADA Way. - Ensure complete and accurate insurance verification before start of care (SOC). - Evaluate referrals for financial and reimbursement risk, including high-risk non-Medicare cases and high out-of-pocket (OOP) exposure. - Partner with clinical and sales teams to ensure appropriateness of admissions and financial viability. - Develop and implement front-end gatekeeping processes to avoid high-risk admissions where reimbursement is unlikely. - Develop or update training materials, guides, and reference documents to support team effectiveness. - Drive reduction in charge lag/days to bill. - Support Notice of Admission (NOA) timeliness to prevent penalties and lost revenue. - Monitor and mitigate risk of non-payment, with emphasis on intake-related drivers. - Provide write-off and adjustment oversight, including root cause analysis. - Partner with billing and collections teams to resolve systemic front-end issues impacting reimbursement. - Analyze trends in front-end errors contributing to denials or delayed billing. - Develop, track, and report on key performance indicators, including: - Non-payment risk trends - Authorization turnaround times - Eligibility accuracy - Charge lag and days-to-bill - Front-end driven denial rates - Perform data analysis to identify trends and improvement opportunities. - Implement process improvements based on data insights. - Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff. - Perform related duties, or as required or requested by supervisor. Benefits - Base Salary: $72,000-85,000 / year depending on qualifications. - Quarterly Bonus Opportunity. - Comprehensive benefits plan that includes: - Paid holidays, vacation, and sick leave. - Vision, dental, and medical health plans. - Employer paid life insurance. - 401k with company match. - Direct deposit and employee assistance program.

• Own GTM Analytics, Reporting, and Business Insights • Lead Loop’s GTM analytics and reporting strategy, providing clear visibility into performance, risk, and opportunity across the funnel. • Own forecasting, capacity planning, pipeline health, and performance management, partnering closely with Finance on planning and unit economics. • Build and maintain executive-level dashboards and models that inform proactive decision-making and serve as the single source of truth for GTM metrics. • Scale Systems and Revenue Technology • Own and optimize Loop’s GTM tech stack, including Salesforce and adjacent tools such as Gong, Replit, Lovable, Hex, Looker, Notion, and various AI Tools (Claude). • Evaluate, implement, and integrate new systems and AI-driven solutions to improve efficiency, insight, and execution. • Ensure strong adoption, clean data architecture, and scalable infrastructure across GTM teams. • Drive Enablement and Operational Consistency • Develop the processes, documentation, and training needed to support consistent execution across Sales, Marketing, and Merchant Success. • Strengthen onboarding, tool adoption, and ongoing enablement for GTM teams as Loop scales. • Define, monitor, and improve SLAs across the merchant journey, from pre-sale through post-sale. • Lead and Elevate Revenue Operations as a Strategic Function • Lead and develop Loop’s Revenue Operations team, setting clear expectations around ownership, accountability, and impact. • Establish RevOps as a strategic partner to GTM leadership through strong prioritization, execution, and operational discipline. • Create and maintain a clear RevOps roadmap that aligns cross-functional priorities and provides visibility into tradeoffs and progress.

Role Description This is the core delivery role inside a HubSpot partner agency. You will be the primary technical lead responsible for architecting and implementing HubSpot solutions across the full customer lifecycle — spanning Marketing Hub, Sales Hub, Service Hub, and Operations Hub. You will work directly with client stakeholders, translate complex business requirements into scalable CRM systems, and own the quality of what gets built. This is not an admin or end-user role — it requires deep hands-on HubSpot expertise combined with the ability to think strategically about revenue operations, data architecture, and systems design. What You'll Do - Lead end-to-end HubSpot CRM implementations and re-architecture projects for B2B clients across multiple industries - Design scalable data models, custom objects, property schemas, and lifecycle stage frameworks aligned to client revenue operations strategy - Build advanced automation including complex workflows, lead scoring models, pipeline management logic, and lifecycle routing - Own native integration strategy and configuration between HubSpot and third-party systems including Salesforce, Microsoft Dynamics, NetSuite, ZoomInfo, and others — including sync rules, field mapping, and conflict resolution - Conduct technical discovery sessions to map current-state vs. future-state processes and identify revenue funnel bottlenecks - Build RevOps reporting dashboards and attribution frameworks that demonstrate measurable business impact to client leadership - Implement and enforce data governance standards including deduplication logic, hygiene frameworks, and CRM single-source-of-truth principles - Serve as a trusted strategic advisor to senior client stakeholders — translating technical concepts into clear business outcomes - Manage project scope, sprint cadence, and delivery timelines across multiple concurrent client engagements - QA your own deliverables and collaborate with other team members to ensure solution quality Qualifications - 4–6+ years of hands-on HubSpot experience, ideally at the Professional or Enterprise tier - Demonstrated depth across a minimum of 2 HubSpot Hubs — Marketing Hub, Sales Hub, Service Hub, or Operations Hub - Proven experience in a client-facing consulting or agency environment — managing external clients, not just internal HubSpot administration - Strong RevOps foundation: lead-to-cash process design, pipeline architecture, funnel reporting, and marketing-sales alignment - Experience configuring and managing native integrations between HubSpot and external platforms; must understand sync logic, field mapping, and data conflict resolution - Solid understanding of CRM data modeling: custom objects, calculated properties, associations, and data schema design - Ability to run client-facing discovery sessions, write technical documentation, and deliver training to non-technical stakeholders - Comfortable managing multiple client projects simultaneously in a fast-paced agency environment - HubSpot certifications across relevant Hubs strongly preferred Nice to Have - Experience specifically with Salesforce-to-HubSpot CRM migrations - Hands-on experience with Operations Hub custom-coded actions or programmable automation - Familiarity with data enrichment tools such as ZoomInfo, Clay, or Apollo.io and their HubSpot integrations - Experience with BI or reporting tools such as Looker, Databox, or Google Data Studio alongside HubSpot reporting - Background in B2B SaaS, technology, or professional services industries - HubSpot Solutions Architecture certification or Advanced CMS accreditation - Experience using project management tools such as Asana, ClickUp, or Notion in a client delivery context

Role Description Humanly has grown fast – through product expansion, multiple acquisitions (Qualifi, Sprockets, Anthill, Teamable), and an increasingly complex go-to-market motion. The revenue org now spans Sales, Marketing, Customer Success, and Partnerships, each running on a patchwork of systems, processes, and data inherited from those growth phases. The infrastructure is largely in place. What's missing is someone who can take ownership of it – optimizing what exists, eliminating the debt that's accumulated, and building the operational foundation that lets every revenue team move faster and with more confidence. As the Head of Revenue Operations & Systems, you'll own the full revenue systems ecosystem end-to-end: - HubSpot architecture - Data integrity - Forecasting infrastructure - GTM tooling - Deal desk - Cross-functional operational alignment You're not a support function – you're the person Sales, CS, Marketing, and Partnerships come to when the systems, data, or rules of engagement aren't working. You'll also serve as the neutral tiebreaker on ROE disputes across revenue teams. This is an individual contributor role. There's no team to inherit and no playbook to follow – you'll write both. You'll report directly to the VP of Sales and have a direct line to leadership across every GTM function. Qualifications - 5–8+ years in revenue operations or GTM systems roles - Post-acquisition or multi-entity experience - Deep HubSpot expertise - Forecasting and analytics fluency - Deal desk experience - Cross-functional credibility - Hands-on builder - AI fluency in your own work Requirements - Own the performance, scalability, and operational health of the full revenue systems ecosystem - Govern HubSpot architecture – account/contact/opportunity structure, lifecycle stages, territory logic, routing, and attribution - Own and optimize the full GTM tooling stack (HubSpot, Gong, LinkedIn Sales Navigator, ZoomInfo, and adjacent tools) - Eliminate redundancy and technical debt across integrated platforms - Own CRM data quality standards, deduplication, account hierarchy, and source-of-truth definitions - Lead active cleanup of inherited workflows, duplicate records, broken automations, and inconsistent data structures - Ensure that Sales, CS, Finance, and Partnerships leadership can make decisions from a single, reliable data environment - Mature the forecasting and reporting infrastructure from functional to predictive - Deliver leadership-ready visibility into pipeline health, conversion performance, rep productivity, expansion opportunities, and customer lifecycle movement - Own the KPI framework across GTM functions - Serve as the operational connective tissue across Sales, Marketing, CS, Partnerships, Finance, Product, and Engineering - Translate GTM strategy into scalable systems and processes - Run deal desk for new business and expansion/renewal deals - Act as the neutral, outside vote on rules of engagement disputes - Audit and rationalize the current tech stack - Build scalable account hierarchy models and cross-platform reporting alignment - Maintain operational readiness for future acquisitions Benefits - Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape - Competitive compensation + equity - Company sponsored medical, dental, and vision plans for employees - Learning & development stipend - Wellness stipend - 401(k) program - 12 weeks fully paid parental leave - Flexible PTO - Recognition programs and prizes - Company retreats and team building events!