Stack Exchange

• Define and influence the long-term technical strategy for Stack Internal and the company's AI-powered knowledge platform. • Identify emerging trends in enterprise AI, developer productivity, knowledge management, retrieval-augmented generation (RAG), agentic workflows, and enterprise search. • Partner with Engineering and Product leadership to translate customer needs into scalable platform capabilities. • Influence roadmap priorities through direct customer engagement and technical insight. • Serve as a technical executive for strategic customer and prospect engagements. • Advise enterprise architects, CTOs, platform teams, and AI leaders on knowledge architecture, AI adoption, governance, and developer experience. • Lead technical discovery sessions, executive workshops, and architecture reviews. • Represent Stack Overflow during executive briefings and customer advisory boards. • Shape the technical ecosystem surrounding Stack Internal, including APIs, integrations, developer tooling, and partner technologies. • Guide architectural patterns for integrating Stack Overflow into enterprise AI platforms and developer workflows. • Collaborate with strategic technology partners to expand ecosystem capabilities. • Identify opportunities for platform extensibility and ecosystem growth. • Represent Stack Overflow externally through conference presentations, industry events, technical blogs, webinars, podcasts, and customer forums. • Establish Stack Overflow as a thought leader in enterprise AI, knowledge management, and developer productivity. • Mentor internal technical teams through architectural guidance and industry expertise. • Partner with Product Management, Engineering, AI Research, Sales Engineering, Customer Success, and Marketing to align technical strategy with customer outcomes. • Help prioritize strategic investments by bringing customer insights directly into product planning. • Drive alignment across multiple organizations without formal authority.

• Own and uphold how design and research work at Stack Overflow include the process, tooling, standards, and craft. • Own the user experience perspective on how technologists discover and interact with knowledge, and make the ux calls that shape where the product goes. • Maintain the highest standards of design craft and research quality across every product surface. • Evolve the team’s AI-first design practice as the technology changes, maintaining the pipeline from concept to working, production-ready code. • Own and run the team rituals that elevate quality and develop designers and researchers. • Coach designers and researchers in their career growth, developing both skill and leadership across the team. • Build a high-trust, feedback driven culture that gives people real autonomy and holds them accountable to their work. • Be a coauthor of our Sit at the table where product strategy is made and be a vocal advocate for our users and customers to ensure their needs are adequately represented. • Work alongside Product and Engineering leaders as part of the EPD leadership team, contributing to how we build software in an AI-first world. • Build and maintain research infrastructure that actually drives decisions, not just informs them.

• Support the organization in managing data integrity • Collaborate with sales users to verify data inputs and troubleshoot errors • Work within the Revenue Operations team to improve processes throughout the organization • Analyze data to find inaccuracies and identify trends • Manage new and existing sales tools to improve adoption for users

• Lead Contribute to security requirements in designing, developing, and deploying large-scale services and platforms • Conducting security architecture reviews of the application stack, including applications built on cloud and emerging technologies • Design and develop platform-level solutions to promote security-related initiatives and improvements. - Review source code for potential security issues, recommend and implement fixes • Providing specific risk assessment and remediation guidelines for developers and business owners - Belief in automation and tooling as a critical part of the software lifecycle • Document and disseminate security guidelines for common security issues, remediation guidance, and security baselines • Contribute to SOC2 and ISO 27001/27701 audits as needed • Work with developers to provide security guidance • Actively promote improving the security culture and education within the organization • Eager to learn new technologies and solutions • Be curious about how systems work and how they fail, design them to be sustainable in the face of failures

• Design, build, and deploy machine learning solutions — including data pipelines, model training workflows, and LLM-powered experiences • Improve the performance, reliability, and accuracy of large language models in production environments • Define and track meaningful metrics that help us better understand user behavior and product impact • Partner cross-functionally with Product, Engineering, and business stakeholders to identify opportunities where data and AI can drive innovation • Build and maintain large-scale datasets that support advanced analytics and machine learning applications • Develop tools, models, and experimentation frameworks that help accelerate product development and decision-making • Serve as a technical thought leader, helping shape our approach to data science and AI across the company • Mentor and support other data scientists, contributing to a collaborative and growth-oriented team culture

• Drive, own, and be accountable for the end-to-end operational engine • Partner with Product, Design, and Engineering leadership to drive strategy • Ensure clear ownership, handoffs, and quality standards at each stage • Identify where the process breaks down and drive improvements • Jira governance, roadmap alignment, sprint cadences, and the operating rhythms • Ensure the org has clear, actionable visibility into what matters • Coordinate across Product, Design, Engineering, and Product Marketing so dependencies are managed

• Own technical delivery across multiple deployments from first prototype to stable production. • Contribute to SOW development by documenting technical specifications, identifying dependencies and risks, and defining acceptance criteria that protect delivery timelines. • Build and validate integrations using our API, MCP server, and Knowledge Ingestion Engine, including connecting customer knowledge sources to AI-powered developer workflows. • Write and maintain automation scripts (Python or similar) to streamline deployment processes, data ingestion pipelines, and environment configuration. • Troubleshoot and resolve delivery challenges in collaboration with Customer Success, Product, and Support. • Document and scale delivery processes by creating reusable playbooks, runbooks, and automation that enable repeatable deployments across customers and partner resources. • Mentor and guide future engineers and partner resources, raising the overall standard of delivery excellence. • Influence service evolution by feeding client and delivery insights into the design of new offerings.

• Lead the technical win for new and expansion opportunities such as running discovery, designing solutions, and delivering demos that connect customer problems to measurable outcomes. • Run deep technical discovery that goes beyond requirements gathering. You’re uncovering the real pain (not just filling out a checklist) and sharing those insights with the AEs, SAMs, Value Engineering, and Professional Services so the whole team is working from the same picture. • Design and present solutions across our product portfolio, including authentication architectures, enterprise integrations, and end-to-end persona based AI/knowledge workflows. • Serve as the technical advisor to Account Executives (AEs) and Strategic Account Managers (SAMs) throughout deal cycles—RFPs, security reviews, procurement, executive presentations. • Partner with Professional Services on scoping and handoffs, ensuring what was sold is what gets delivered. • Coordinate with Forward Deployed Engineering on internal initiatives and customer implementation work, ensuring technical alignment between what the SE team designs in pre-sale and what FDE delivers in production. • Collaborate with CXS post-sale to identify underutilization, surface new use cases, and support renewal health. • Build and share what works: reusable demo environments, competitive intel, and enablement content for the broader go-to-market team.

• Create new business opportunities to drive Stack Overflow’s growth • Work closely with Sales Executives to ensure smooth handoff and a good experience for our future customers • Engage with key stakeholders at target accounts within a set region • Provide feedback and viewpoint from the customer and sales team to help improve the Stack Overflow’s product and business • Advocate for the Stack Overflow’s platform and our position within the global developer community • Perform daily prospecting activities including: • Pre-call research and planning • Connecting with prospects on the phone • Following up with previous contacts (nurturing leads) • Maintaining Salesforce records • Social selling

• Prospect, qualify and develop a robust sales pipeline. • Utilize strong hunting mentality to win net new Strategic Accounts. • Drive revenue by prospecting and building pipeline while building strong personal relationships with potential clients. • Close new business consistently at or above quota level. • Develop and execute on a strategic plan for the territory and create reliable forecasts. • Become known as a thought leader on our Teams product. • Contribute to our sales playbooks and our product roadmap.