• Install panoramic X-ray and cone-beam equipment, along with the related computers. • Calibrate the equipment to ensure high-quality images and optimum performance. • Test and remove existing equipment for either purchase for recertification or disposal. • Grow the knowledge of our Trusted Dental Technicians through co-travel certifications and manage 3rd party helpers by assigning and monitoring tasks. • Conduct performance tests on purchased equipment to ensure proper quality and condition. • Maintain tools and test equipment properly. • Deliver on-site or remote technical support for computers and dental imaging equipment. • Create and maintain necessary technical documentation and procedures. • Complete required internal, regulatory documentation, and expense reports on time. • Install, troubleshooting, and configuration of digital systems controlled by 1-2 computer systems connected via ethernet and wireless methods. • Present training to small groups of doctors and dental staff on basic equipment, hardware operations and software training. • Maintain regular communications with customers and team members to ensure resolution and proper follow-up, leading to customer satisfaction. • Meet health and human services, environmental health and safety and/or other applicable regulatory requirements. • Utilize the escalation process to resolve customer service issues and conduct effective root cause analysis that will lead to effective problem solving. • Work as a member of the team to provide efficient and cost-effective service delivery to all assigned customers. • Assume added responsibilities as asked.

• Provide 1st-level support for the assigned product line and carry out long-term, schedulable on-site assignments within your region with regular travel. • Perform installation, repair, maintenance, and testing tasks. • Diagnose technical issues and determine appropriate solutions. • Prepare detailed service reports and ensure processes are documented promptly and accurately. • Follow all company procedures and protocols. • Work closely with the service team and ensure effective information sharing across the company. • On site with customers, understand their requirements and provide appropriate recommendations/briefings. • Build positive relationships with customers to support successful collaboration.

• Performs field service of Stryker Communications product line installed at the customer site • Troubleshoots and repairs complex technical issues • Direct interaction with customers to provide support and resolve customer complaints • Maintains quality records post servicing of equipment • Documents process of technical support from initiation of call through problem resolution

• Install, repair, upgrade, and maintain Agilent instruments to ensure reliable performance for customers • Respond quickly to customer service requests and keep them updated before, during, and after service • Plan and schedule service visits efficiently while coordinating closely with your manager and sales team to meet customer needs • Deliver accurate and timely service reports and documentation to ensure smooth follow-up and compliance • Share feedback and technical insights with product specialists, manufacturing teams, or vendors to help resolve product issues • Uphold Agilent’s reputation for excellent customer service by following corporate policies and providing professional, customer-first experience