Remote Recruitment logo
Remote Recruitment

Remote Recruitment operates as a full-service employment agency providing recruitment/staffing for UK based companies

Client Service Manager

Location

South Africa

Posted

5 days ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

Client Service Manager

Remote Recruitment

• Manage and nurture relationships with existing clients, ensuring a consistently high level of service. • Take full ownership of client enquiries and issues, seeing them through to resolution. • Communicate professionally with UK-based clients via phone and email. • Proactively identify potential issues and resolve them before they escalate. • Build strong client relationships through active listening and thoughtful questioning. • Liaise with internal teams to ensure smooth order processing and fulfilment. • Maintain accurate records of client interactions and follow-up actions. • Continuously identify opportunities to improve the client experience and internal processes. • Act as a trusted point of contact for clients, providing timely updates and solutions.

Job Requirements

  • Previous experience in Client Services, Customer Success, Account Management, or Customer Support.
  • Excellent verbal and written English communication skills.
  • Strong telephone manner with confidence speaking to UK-based clients.
  • Outstanding problem-solving and troubleshooting abilities.
  • Ability to manage multiple priorities and work independently.
  • High attention to detail and strong organisational skills.
  • Proactive mindset with a willingness to take ownership.
  • Reliable internet connection and professional home office setup.
  • Desirable
  • Experience supporting clients within a product, distribution, logistics, wholesale, or trade-related environment.
  • Experience working remotely for international businesses.
  • Familiarity with CRM systems and customer service platforms.

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