• Executes intermediate inbound and outbound sales marketing activities, using established guidelines, and under supervision. • Identifies customer requirements and matches them with product or service offerings. • Provides the customer with appropriate product and service information, including legal information and processes. • Gathers all necessary information to update the database. • Serves as an escalation point for lower-level employees. • Performs other duties as assigned. • Complies with all policies and standards.

• Lead the definition and ongoing evolution of the strategic vision for Salesforce Service Cloud and Marketing Cloud platforms, consolidating the needs of the Customer Service and Marketing business units and ensuring technical and business alignment; • Directly coordinate internal technical teams and vendors responsible for the development, configuration, and maintenance of Salesforce solutions, ensuring delivery capability and technical excellence; • Provide matrixed guidance and alignment to the Product Owners (POs) for Customer Service and Marketing, ensuring product backlogs are aligned with the platform evolution strategy, defined architecture, and the best practices of the Salesforce CoE; • Promote and drive experimentation and prototyping initiatives for new Salesforce technologies and features, using the technical team to explore innovative solutions to business challenges; • Ensure effective integration and collaboration between business teams (led by the POs) and technical teams/vendors, facilitating communication and optimizing the flow of value delivery; • Establish and uphold architecture, development, and governance standards on Salesforce platforms, serving as the technical guardian for Service Cloud and Marketing Cloud solutions; • Oversee technical performance of the platforms and the quality of squad deliveries, implementing metrics and processes for continuous improvement of performance and operational efficiency; • Maintain expertise in the Salesforce ecosystem (Service Cloud, Marketing Cloud, etc.) and market trends, disseminating this knowledge to POs, technical teams, and business units; • Facilitate management of dependencies, technical risks, and resolution of impediments that affect the deliveries of the Customer Service and Marketing squads; • Report consolidated progress of innovation initiatives, the technical status of the platforms, and the results achieved to the Salesforce CoE leadership and the Customer Service and Marketing business units; • Ability to inspire, motivate, and develop technical teams and support the professional growth of POs. Focus on building a collaborative, high-performance environment. • Ability to understand YDUQS’s business objectives and challenges and translate them into technological solutions that deliver real value to students and business units. • Excellent verbal and written communication skills, ability to articulate complex ideas clearly to technical and non-technical audiences (POs, leadership), and to negotiate solutions and priorities. • Ability to identify, analyze, and resolve complex problems, both technical and process-related, effectively and proactively, making data-driven decisions. • Hands-on attitude, actively seeking opportunities for improvement, innovation, and problem resolution without the need for constant direction. • Ability to adapt quickly to changing scenarios, priorities, and technologies, maintaining composure and focus under pressure. • Strong commitment to delivering value, always seeking to optimize efficiency, productivity, and, most importantly, improve the experience for students and business units.

Role Description We are seeking a dynamic, results-driven Sales Specialist to drive commercial growth and manage customer relationships for our healthcare product line. In this role, you will be the face of our brand within your assigned territory, balancing independent lead generation with collaborative marketing initiatives. The ideal candidate blends excellent interpersonal skills with strong technical acumen to support customers throughout their entire buying journey—from initial inquiry to after-sales support. - Ability to work independently to achieve sales growth and reach sales targets for the healthcare product line in your sales area. - Ability to interact well with customers and maintain good customer relationships, visit customers regularly, develop new customers, being professional and courteous. - Ability to professionally receive customer calls, chats, and emails regarding orders and technical questions; build customer files; follow up on order processing and delivery; provide after-sales service. - Ability to communicate accurate information regarding products, prices, product availability, and current promotions to customers. - Ability to work as an effective team player to ensure the highest level of efficiency and success for the team. - Cooperate with the BD manager and marketing manager to participate in product branding and marketing events and campaigns, including exhibitions, scientific conferences, and trade shows. - Ability to collect local market and industry information, do market research, and share with the team to help with marketing strategies and plans. Qualifications - Bachelor's degree or above in life science, Bioscience, Biology, Pharmacy, chemistry, drug chemistry, biochemistry, and related disciplines. - Familiarity with the biological, biomedical, biochemical, or pharmaceutical industry, with at least one year of relevant working experience. Fresh graduates are also welcome. - Willing to engage in sales work; can withstand certain work pressure. - Friendly and talkative, open-minded, strong sense of responsibility. - Good communication skills, ambition, strong customer service awareness. - High level of self-motivation and perseverance. - Proficient in both spoken and written English and Cantonese. Requirements - Primary internet connection with a minimum speed of 15 Mbps. - Backup internet connection with at least 10 Mbps, capable of supporting work during a power outage. - Desktop or laptop equipped with at least: - Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. - A minimum of 8 GB RAM. - Backup Device must meet or exceed the performance of an Intel Core i3 processor and be functional during power interruptions. - A functioning webcam. - A noise-canceling USB headset. - A quiet, dedicated home office space. - A smartphone for communication and verification purposes. Benefits - Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. - Seize daily chances to learn, innovate, and excel. Make a real impact in your field. - Unlock a world of possibilities and resources to propel your career forward. - Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. - Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. - Achieve a healthy work-life integration to perform at your best.

• Supervise and coach service desk analysts; manage schedules, coverage, and performance • Own escalation handling, quality assurance, and adherence to ITIL-aligned processes • Monitor queues and service-level metrics in Amazon Connect / Service Cloud Voice; rebalance staffing in real time • Report on operational performance and drive continuous improvement initiatives • Serve as the primary operational point of contact for stakeholders and leadership