Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. - You will oversee the engagement and outcomes for customers in your portfolio - Ensure customers are technically healthy and on the most recent version of our product - Leverage existing Success Plays to assist customers, but also assist new Success Plays - Work with customers to create new use case/success stories - Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses - Guide other ServiceNow teams to address customer issues - Oversee projects identified by leaders - Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Minimum 7 years of related work experience; OR equivalent work experience - Creativity with comfort running projects independently - Improve complex issues through analysis and resolution - Succeed in working collaboratively - ServiceNow certifications - Must be fluent in Japanese - Must be authorized to work in Japan FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Serve as the main point of contact for members throughout their licensure journey • Build strong, long-term relationships with candidates as they progress through the ARE and continuing education programs • Celebrate member milestones and create positive customer experiences • Encourage customer loyalty and help turn members into brand advocates • Identify opportunities for membership renewals, upgrades, and additional services • Spot potential firm or group membership opportunities from individual member interactions • Support long-term business opportunities in partnership with the sales team • Contribute to customer retention, account growth, and overall member success • Assist candidates with ARE preparation, study planning, memberships, and platform navigation • Proactively engage inactive or at-risk members to help them stay on track toward licensure • Deliver thoughtful, empathetic, and professional customer support • Work alongside AI tools and systems to improve customer experience and team workflows • Identify process improvements, recurring issues, and opportunities for automation • Help improve support resources, workflows, and operational processes • Share customer feedback and insights with product and marketing teams • Identify trends and opportunities to improve onboarding, engagement, and retention • Help the company better understand the needs of architecture candidates and firms

• Ensure clients achieve measurable outcomes through Hippocratic AI’s innovative solutions. • Build and maintain strong relationships with healthcare staff and operational leaders. • Lead product implementations focusing on nursing workflows and operational processes. • Train nursing teams on effective use of Hippocratic AI solutions. • Identify opportunities to improve workflows and patient care outcomes using AI tools. • Manage day-to-day client relationships and address operational concerns. • Collaborate with internal teams to address client feedback. • Establish metrics to measure success, including patient care outcomes. • Travel extensively to healthcare facilities for onsite support and training. • Collaborate with nursing leadership to share best practices and present at conferences.

• Lead and execute the end-to-end onboarding process for new school districts, institutions, and enterprise clients managing judgement on scope, pace, and client readiness • Serve as the primary post-sale point of contact, providing white-glove service and acting as the voice of the customer internally. • Monitor and analyze usage patterns, satisfaction metrics, and engagement signals to identify risks and decide on intervention strategy. • Maintain accurate, up-to-date records in CRM (OneCRM/Salesforce), including tasks, outreach, and customer context.