• Ensure clients achieve measurable outcomes through Hippocratic AI’s innovative solutions. • Build and maintain strong relationships with healthcare staff and operational leaders. • Lead product implementations focusing on nursing workflows and operational processes. • Train nursing teams on effective use of Hippocratic AI solutions. • Identify opportunities to improve workflows and patient care outcomes using AI tools. • Manage day-to-day client relationships and address operational concerns. • Collaborate with internal teams to address client feedback. • Establish metrics to measure success, including patient care outcomes. • Travel extensively to healthcare facilities for onsite support and training. • Collaborate with nursing leadership to share best practices and present at conferences.

• Lead and execute the end-to-end onboarding process for new school districts, institutions, and enterprise clients managing judgement on scope, pace, and client readiness • Serve as the primary post-sale point of contact, providing white-glove service and acting as the voice of the customer internally. • Monitor and analyze usage patterns, satisfaction metrics, and engagement signals to identify risks and decide on intervention strategy. • Maintain accurate, up-to-date records in CRM (OneCRM/Salesforce), including tasks, outreach, and customer context.

Role Description Tread is building the infrastructure to take customer onboarding off the founding team's plate — and this role owns the human side of it. As our Implementation & Enablement Lead, you'll coordinate the manual work that gets new customers live, own the content that powers our self-service onboarding system, and get out in the field with the drivers, foremen, and dispatchers who actually use the product every day. This isn't just conference room training — it's showing up where the work happens and making sure the people on the front line are confident and capable. Our customers are spread across the country, and this role is built for someone who thrives in that environment. The model is deliberate. Our ops team builds and maintains the self-onboarding system — this person owns everything that requires a human: the coordination, the content, and the in-person work with customers new and existing. If you want high ownership, a direct line to customer outcomes, and work that takes you out of the office and into the field, this role is for you. Your Impact - Coordinate the Onboarding Motion: Own the manual touchpoints, timelines, and handoffs that move new customers through implementation — keeping every onboarding on track and making sure nothing falls through the cracks. - Own the Enablement Content: Create and maintain the training materials, guides, and content that power our self-service onboarding system — you're the content owner; ops builds the system around what you produce. - Own customer relationships from Closed/Won until their end-to-end platform goals are reached. - Train the Front Line: Get on-site with drivers, foremen, dispatchers, and operators — the people who use Tread every day — and make sure they actually know how to use it with confidence. This is hands-on, in-the-field work with new and active customers alike. - Lead Customer Enablement Events: Plan and host customer events focused on enablement and adoption — from logistics to content to follow-through — for both new and existing clients. - Detect and Recover Stalls: Monitor progress across active onboardings and customer accounts, catch customers going quiet, and intervene early — before a slow start becomes an at-risk relationship. - Own the Metrics That Matter: Drive time to value, onboarding NPS, early churn rate, stall rate, and self-onboarded % — these numbers tell you whether the content is working, the training is sticking, and customers are making it through on their own. Qualifications - Excitement to travel frequently — our customers aren't local and the most important work happens on-site. - 3–6 years in customer implementation, onboarding, solutions consulting, or technical customer success at a B2B SaaS company. - Direct experience training frontline workers — drivers, operators, field teams — not just software users in conference rooms. - Experience running multi-phase implementation projects from kickoff through full adoption — not just go-live. - Strong content creation skills — you can translate complex workflows into clear, usable training materials in partnership with Marketing for design. - Strong project management instincts — you can run multiple customer engagements, coordinate events, and juggle competing priorities without dropping the ball. - Comfortable in any room — as effective with a dispatcher in a truck yard as with an ops lead in a boardroom. Benefits - Own the implementation and enablement motion end-to-end — high ownership, direct impact on retention. - Get out of the office and into the field — this role travels and the work is tangible. - Direct line to retention: the work you do determines whether customers stay. - Small, high-caliber team where the quality of your work is visible. - Fast growth and the chance to define what this function looks like as we scale. Compensation $80,000–$100,000 base + bonus. Base compensation will be determined based on location, experience, skill set, and alignment with the role. Eligible for a performance bonus tied to onboarding and customer success KPIs.

Role Description The job profile for this position is User Experience Design Advisor, which is a Band 4 Senior Contributor Career Track Role. As a Customer Engagement Strategist, you will help shape experiences that guide customers to the care and programs they need—when they need them—improving health outcomes while lowering the total cost of care. You will join a passionate, cross‑functional team of ambitious and compassionate experts who combine data, behavioral science, and modern marketing practices to drive meaningful behavior change at scale. This is a role for a strategic thinker who loves to test, learn, and grow—and who thrives in a fast‑moving, Agile environment. Responsibilities - Drive measurable behavior change by identifying, testing, and scaling high‑value customer engagement opportunities aligned to business, product, and digital priorities. - Define customer‑centric, data‑driven engagement strategies, including target populations, use cases, channels, frequency, and success metrics. - Design and map end‑to‑end, multichannel customer journeys across email, SMS, push, web, mobile, and offline touchpoints. - Lead A/B/n experimentation by owning hypotheses, test briefs, measurement plans, and documented learnings. - Partner closely with product, analytics, technology, and delivery teams to execute experiments from concept through launch. - Build trusted relationships with cross‑functional partners to align strategy, remove obstacles, and accelerate impact. - Translate insights into action by applying learnings to improve current campaigns and inform future strategies. - Create clear internal documentation and communications that enable alignment, transparency, and shared learning. - Manage approvals efficiently while maintaining momentum and quality. Qualifications - Minimum 5 years of experience in consumer or customer engagement strategy across multiple channels (email, SMS, push, direct mail, agent, web, and mobile). - Experience in product marketing, customer relationship marketing, or a closely related discipline. - Hands‑on experience designing and executing direct‑to‑consumer behavior change initiatives. - Strong written and verbal communication skills, with the ability to influence across levels and functions. - Experience working in Agile or rapid test‑and‑learn environments. - Comfort partnering with data and analytics teams to support both campaign measurement and strategic planning. - Working knowledge of behavioral science principles and how they apply to customer engagement. - A collaborative, growth‑oriented mindset with a proactive approach to problem solving. Preferred Qualifications - Bachelor’s degree or equivalent practical experience (degree preferred, not required). - Experience with tools such as Confluence, Jira, Figma, Aurelius, or Tableau. - Familiarity with Customer Data Platforms (CDPs) or CRM tools such as Teradata, Redpoint Interactive, or Braze. - Experience working closely with communications delivery and execution teams. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Annual salary of 108,400 - 180,600 USD / yearly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.