• Serve as the main point of contact for members throughout their licensure journey • Build strong, long-term relationships with candidates as they progress through the ARE and continuing education programs • Celebrate member milestones and create positive customer experiences • Encourage customer loyalty and help turn members into brand advocates • Identify opportunities for membership renewals, upgrades, and additional services • Spot potential firm or group membership opportunities from individual member interactions • Support long-term business opportunities in partnership with the sales team • Contribute to customer retention, account growth, and overall member success • Assist candidates with ARE preparation, study planning, memberships, and platform navigation • Proactively engage inactive or at-risk members to help them stay on track toward licensure • Deliver thoughtful, empathetic, and professional customer support • Work alongside AI tools and systems to improve customer experience and team workflows • Identify process improvements, recurring issues, and opportunities for automation • Help improve support resources, workflows, and operational processes • Share customer feedback and insights with product and marketing teams • Identify trends and opportunities to improve onboarding, engagement, and retention • Help the company better understand the needs of architecture candidates and firms

• Ensure clients achieve measurable outcomes through Hippocratic AI’s innovative solutions. • Build and maintain strong relationships with healthcare staff and operational leaders. • Lead product implementations focusing on nursing workflows and operational processes. • Train nursing teams on effective use of Hippocratic AI solutions. • Identify opportunities to improve workflows and patient care outcomes using AI tools. • Manage day-to-day client relationships and address operational concerns. • Collaborate with internal teams to address client feedback. • Establish metrics to measure success, including patient care outcomes. • Travel extensively to healthcare facilities for onsite support and training. • Collaborate with nursing leadership to share best practices and present at conferences.

• Lead and execute the end-to-end onboarding process for new school districts, institutions, and enterprise clients managing judgement on scope, pace, and client readiness • Serve as the primary post-sale point of contact, providing white-glove service and acting as the voice of the customer internally. • Monitor and analyze usage patterns, satisfaction metrics, and engagement signals to identify risks and decide on intervention strategy. • Maintain accurate, up-to-date records in CRM (OneCRM/Salesforce), including tasks, outreach, and customer context.

Role Description Tread is building the infrastructure to take customer onboarding off the founding team's plate — and this role owns the human side of it. As our Implementation & Enablement Lead, you'll coordinate the manual work that gets new customers live, own the content that powers our self-service onboarding system, and get out in the field with the drivers, foremen, and dispatchers who actually use the product every day. This isn't just conference room training — it's showing up where the work happens and making sure the people on the front line are confident and capable. Our customers are spread across the country, and this role is built for someone who thrives in that environment. The model is deliberate. Our ops team builds and maintains the self-onboarding system — this person owns everything that requires a human: the coordination, the content, and the in-person work with customers new and existing. If you want high ownership, a direct line to customer outcomes, and work that takes you out of the office and into the field, this role is for you. Your Impact - Coordinate the Onboarding Motion: Own the manual touchpoints, timelines, and handoffs that move new customers through implementation — keeping every onboarding on track and making sure nothing falls through the cracks. - Own the Enablement Content: Create and maintain the training materials, guides, and content that power our self-service onboarding system — you're the content owner; ops builds the system around what you produce. - Own customer relationships from Closed/Won until their end-to-end platform goals are reached. - Train the Front Line: Get on-site with drivers, foremen, dispatchers, and operators — the people who use Tread every day — and make sure they actually know how to use it with confidence. This is hands-on, in-the-field work with new and active customers alike. - Lead Customer Enablement Events: Plan and host customer events focused on enablement and adoption — from logistics to content to follow-through — for both new and existing clients. - Detect and Recover Stalls: Monitor progress across active onboardings and customer accounts, catch customers going quiet, and intervene early — before a slow start becomes an at-risk relationship. - Own the Metrics That Matter: Drive time to value, onboarding NPS, early churn rate, stall rate, and self-onboarded % — these numbers tell you whether the content is working, the training is sticking, and customers are making it through on their own. Qualifications - Excitement to travel frequently — our customers aren't local and the most important work happens on-site. - 3–6 years in customer implementation, onboarding, solutions consulting, or technical customer success at a B2B SaaS company. - Direct experience training frontline workers — drivers, operators, field teams — not just software users in conference rooms. - Experience running multi-phase implementation projects from kickoff through full adoption — not just go-live. - Strong content creation skills — you can translate complex workflows into clear, usable training materials in partnership with Marketing for design. - Strong project management instincts — you can run multiple customer engagements, coordinate events, and juggle competing priorities without dropping the ball. - Comfortable in any room — as effective with a dispatcher in a truck yard as with an ops lead in a boardroom. Benefits - Own the implementation and enablement motion end-to-end — high ownership, direct impact on retention. - Get out of the office and into the field — this role travels and the work is tangible. - Direct line to retention: the work you do determines whether customers stay. - Small, high-caliber team where the quality of your work is visible. - Fast growth and the chance to define what this function looks like as we scale. Compensation $80,000–$100,000 base + bonus. Base compensation will be determined based on location, experience, skill set, and alignment with the role. Eligible for a performance bonus tied to onboarding and customer success KPIs.