Hippocratic AI

• Design, build, and maintain healthcare data integrations using Python, HL7 v2, FHIR, REST APIs, and SQL. • Collaborate with product and delivery teams to translate requirements into scalable, testable integration flows. • Coordinate with offshore teams on implementation, review, and QA. • Monitor and optimize performance across live integrations, identifying and resolving bottlenecks. • Contribute to reusable components and integration templates that improve delivery efficiency. • Troubleshoot production issues, lead root-cause analysis, and ensure smooth resolution.

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations. • Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations. • Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner. • Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes. • Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success. • Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations. • Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns. • Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences. • Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders. • Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations. • This role requires a minimum of 25-50% travel, which may include overnight or out-of-state trips.

Role Description As Associate Chief Nursing Officer, you will collaborate directly with the Chief Nursing Officer to lead nursing operations, client partnerships, and assist with our AI product development. Our nursing team plays a critical role in setting clinical standards for Voice AI Agents, ensuring patient interactions are able to operate at the highest quality of care, and supports AI product development for the nursing profession. This role will own day-to-day nursing operations across both our production and evaluation environments including managing a team of nurses. In addition to overseeing operations, the successful candidate will represent nursing expertise directly with clients, translate clinical realities into product requirements, and help shape the future of our AI-powered nurse co-pilot, and other AI tools. This is an opportunity for an experienced nursing leader who is excited about the potential of AI to extend the reach of great nursing care—and who wants to help build the infrastructure that makes it possible. What You'll Do - Nursing Operations Leadership - Own and oversee all nursing operations across both production and evaluation environments, ensuring consistent quality, safety, and efficiency. - Establish and maintain agentic clinical protocols, workflows, and quality standards that align with regulatory requirements and Hippocratic AI's patient safety commitments. - Monitor team performance, drive continuous improvement, and create a culture of clinical excellence and accountability. - Serve as a clinical counterpart to engineering, data science, and go-to-market. Translate nursing domain expertise into technical requirements, shape the AI training data strategy, and support enterprise sales cycles with clinical credibility. - Be a public face for the company, including representing the company at national nursing conferences, take on media and public speaking opportunities and publish on the future of AI and nursing operations, growing the company's reputation as the most trusted clinical partner in AI-enabled nursing. - Client Partnership & Subject Matter Expertise - In collaboration with the Chief Nursing Officer, serve as the nursing voice in customer meetings and executive engagements, representing clinical expertise with confidence and authority. - Partner with the sales, customer success, and clinical teams to understand client needs, address nursing-related questions, and build trust with health system partners. - Act as a subject matter expert on nursing practice, workflows, and scope of care across diverse clinical settings. - Help prospective and current clients understand how Hippocratic AI's technology integrates with existing nursing and clinical workflows. - Product Development & Nurse Co-Pilot Mapping - Collaborate with product and engineering teams to translate nursing knowledge and operational insights into product requirements and feature priorities. - Contribute to the development and refinement of nursing-specific AI capabilities, ensuring clinical accuracy, appropriate scope, and real-world usability. - Collaborate with the Chief Nursing Officer on the mapping and design of the nurse co-pilot product, defining use cases, interaction patterns, and clinical guardrails in partnership with the product team. - Lead continuous discovery with CNOs, nurse managers, and bedside nurses. Build and maintain a deep understanding of care model economics, workforce dynamics, documentation burden, and scope-of-practice constraints that shape product-market fit. - Partner with client health systems to reimagine nursing operational models — staffing ratios, acuity-based assignments, shift handoff, and escalation protocols — powered by the company's AI platform. - Build and lead a nursing transformation practice, including playbooks, embedded implementation resources, and outcome measurement frameworks that enable health systems to sustain change post-deployment. Ensure internal nursing operations fit within this model and serve as an extension of transformational change. - Establish rigorous outcomes architecture by defining what success looks like, designing for measurability at build, and reporting on clinical and operational impact that validates the product narrative. Qualifications - Active RN license in good standing; BSN required. - 10+ years of nursing leadership experience with at least 5+ years of experience across diverse care settings, including managing virtual workforce. - Direct P&L responsibility across multiple cost centers or operational lines is required. - Leadership experience in nursing operations with responsibility for P&L management. - Demonstrated experience working directly with non-clinical functions — product, engineering, data science, sales, or customer success. - Evidence of designing or scaling a clinical implementation, quality improvement, or workflow transformation program — not just managing within an existing one. - Exceptional communication and presentation skills, with comfort representing clinical perspectives to senior stakeholders and external clients. - Strong analytical mindset and the ability to translate complex clinical concepts into operational and product requirements. - Experience establishing or improving clinical protocols, workflows, or quality improvement programs. - Demonstrated track record of operational transformation in health systems. - Ability to operate across clinical, technical, and executive contexts. Nice to Have - MSN, DNP, or equivalent advanced nursing degree. - Minimum 2+ years of nursing leadership experience outside of a traditional hospital or health system — specifically in a health-tech, digital health, AI/ML-enabled care, or clinical operations product company. - Track record of working effectively in fast-paced, ambiguous, cross-functional environments. - Experience building or scaling a clinical implementation function. Company Description Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.

• Maintain trusted, long-term partnerships with CEOs, CFOs, and CMOs. • Navigate 1–2 levels below the C-suite to engage Departmental Heads and Service Line Leaders. • Utilize a sophisticated understanding of healthcare economics to evaluate and prioritize use cases. • Demonstrate elite judgment in navigating complex environments within $5B+ health systems. • Drive exponential account expansion and increased utilization across the enterprise. • Partner with internal teams to transition opportunities from discovery phase to technical implementation.

• Manage your accounts as a business. Sequence accounts by readiness, manage capacity across tiers, and run the full sales cycle to closure. • Open and operate at the C-suite. Drive the transformation case with CEOs, COOs, CMOs, CIOs, CDOs, and CFOs, driving consensus of Hippocratic AI as the optimal solution. • Architect each deal end-to-end. Discovery, vision pitch, scope, ROI, governance, security, procurement, contract. • Multi-thread with multiple executive champions who clear the path, and accelerate the deal. • Partner with clinical, product, and customer success teams to align strategies and deliver seamless client experiences. • Serve as a trusted advisor. Stay informed about industry trends, competitive offerings, and the evolving needs of healthcare organizations to position Hippocratic AI effectively.

• Own the full partnership cycle: onboarding, building strategic relationships with C-suite executives, identifying new opportunities, negotiating, and contracting with assigned accounts • Develop and execute a strategic account plan to meet and exceed revenue targets, leveraging your deep understanding of your customers’ organizations and decision-making processes. • Work collaboratively with leadership, customer success, clinical and technical experts, and colleagues to support your customers’ most pressing problems. • Navigate long sales cycles with multiple decision-makers, ensuring timely and effective follow-up at every stage. • Stay informed about industry trends, competitive offerings, and the evolving needs of healthcare organizations to position Hippocratic AI effectively. • Partner with internal teams, including Marketing, Product, and Customer Success, to align strategies and deliver seamless client experiences. • Demonstrate knowledge of critical operational and clinical metrics & processes, and how they impact provider decision-making and technology adoption.

• Lead, coach, and develop a team of Customer Success Executives • Serve as the point of contact for your assigned health system accounts • Lead enterprise implementations of Hippocratic AI solutions • Collaborate cross-functionally with Product, Engineering, and Sales • Define, track and communicate client success metrics • Guide change management strategies and influence adoption • Execute best practices for onboarding, training, and workflow integration • Support future team growth by mentoring junior team members

• Build and ship approximately 50 production-ready voice AI agents from an existing inventory of prioritized use cases. • Translate complex health plan and verticalized business workflows into safe, effective, highly conversational agent scripts. • Define the clinical guardrails, edge cases, and escalation paths for each agent. • Write and refine dialogue flows, including intent recognition, empathetic response patterns, and multi-turn conversation logic. • Work closely with Engineering on prompt design, tool calling, and integration with standard healthcare data formats. • Rigorously test each agent through internal QA before handoff. • Document agent logic, guardrails, and known limitations so the internal team has what they need to monitor, maintain, and improve agents after the contract ends.

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations. • Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations. • Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner. • Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes. • Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success. • Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations. • Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns. • Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences. • Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders. • Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.

• Serve as a technical lead on client engagements, guiding end-to-end solution deployment and customization. • Act as the bridge between our engineering team and client stakeholders to ensure smooth implementations. • Rapidly prototype integrations, build internal tooling, and configure systems to meet client needs. • Own the technical deployment lifecycle including onboarding, configuration, validation, and troubleshooting. • Partner cross-functionally with product and clinical teams to surface insights and inform the product roadmap. • Must be willing to travel to customer sites as needed to ensure hands-on success and strong relationships.