Title:Administrative Assistant Location: United States Job Description: About iMPROve Health Come join the iMPROve Health team! iMPROve Health is Michigan's Medicare-designated Quality Improvement Organization, and we're proud to be recognized as both a Cool Place to Work by Crain's Detroit Business (four years running) and one of Modern Healthcare's Best Places to Work in Healthcare. As a nonprofit with more than 40 years of experience, we're dedicated to improving healthcare across the continuum of care using evidence-based, data-driven strategies. We provide medical consulting and review services, along with data analysis, to federal agencies, state Medicaid programs, public health organizations, healthcare facilities, private health plans, and other third-party payers. Our team also specializes in impartial utilization review, dispute resolution, and peer review. Our mission is simple: help healthcare get better. This position is 100% remote, offering the flexibility to work from anywhere in the United States while collaborating with a supportive, nationwide team. We prioritize work/life balance and invest in our employees' growth through professional development and continuing education opportunities. Our benefit package includes medical, dental, vision, life insurance, short- and long-term disability, and a generous 401(k) match. At iMPROve Health, we are committed to improving the quality, safety, and efficiency of healthcare. While we do not provide direct patient care, our healthcare professionals-including physicians, nurses, and experienced consultants-partner with providers to promote the use of evidence-based best practices. We offer our clients a trusted, impartial resource that understands the complexities of the healthcare landscape and is dedicated to thoughtful, high-quality solutions. Join us in making a meaningful impact on healthcare-one improvement at a time. About the Role: We are seeking a highly organized and detail-oriented Administrative Assistant to support our Independent Dispute Resolution (IDR) operations under the No Surprises Act. This role plays a critical part in ensuring disputes are prepared accurately, submitted timely, and managed in compliance with federal regulatory requirements. The ideal candidate thrives in a fast-paced, deadline-driven environment, is comfortable navigating multiple technology platforms, can effectively manage a high-volume workload, and demonstrates exceptional administrative, organizational, and documentation management skills. Key Responsibilities IDRE Administrative Support - Manage administrative responsibilities for the Federal IDRE program, including data entry, report generation, and case documentation management. - Download and upload dispute documentation between federal portals, third-party platforms, and internal systems. - Assist with dispute preparation for arbitration, ensuring all submissions are complete, accurate, and compliant with program requirements. - Process disputes for eligibility as required. - Develop and maintain tracking spreadsheets, templates, reports, and other program support tools. - Electronically manage, organize, and maintain dispute-related documentation and records. - Support the preparation and execution of digital signatures and PDF document management activities. Case Tracking & Coordination - Work closely with the Federal IDRE team to track deadlines, case statuses, and required submissions throughout the dispute lifecycle. - Update databases, spreadsheets, and tracking systems with case information and documentation details. - Organize and maintain electronic case files, document repositories, and folder structures. - Coordinate with internal departments, including Finance, Operations, and other support teams, to ensure timely dispute processing and resolution. - Assist with scheduling internal and external meetings and coordinating meeting logistics. - Monitor case progress and proactively identify potential delays, missing documentation, or processing issues requiring escalation. Communication, Inbox Management & Customer Support - Manage a high-volume shared email inbox that receives a broad range of inquiries and requests related to the No Surprises Act and Independent Dispute Resolution process. - Review, prioritize, triage, and route incoming communications to the appropriate team members for action. - Monitor and respond to internal and external email and phone inquiries in a timely and professional manner. - Identify claims or disputes requiring additional investigation, research, or escalation. - Process and coordinate requests related to portal access, account management, and user support. - Coordinate and schedule internal and external meetings and follow-up activities. - Respond to inquiries regarding dispute status, payment status, eligibility determinations, documentation requirements, and general program processes. - Manage and appropriately route complaints, concerns, and questions related to determination decisions and dispute outcomes. - Ensure all communications, inquiries, and requests are documented and tracked according to established procedures. - Support the team in meeting daily processing targets and service expectations while maintaining a high level of customer service. Productivity, Quality & Performance Expectations - Maintain established productivity, quality, and turnaround time standards for the Federal IDRE program. - Effectively manage competing priorities while balancing multiple cases, deadlines, systems, and administrative responsibilities. - Maintain a high level of accuracy and attention to detail while working with large volumes of documentation and data. - Consistently meet case processing, documentation, and quality assurance requirements. - Demonstrate sound judgment when determining appropriate actions, escalation needs, and issue resolution pathways. - Proactively communicate risks, barriers, or delays that could impact case processing or regulatory compliance. - Support continuous process improvement efforts by identifying workflow efficiencies and opportunities to improve team performance and customer service. Compliance & Confidentiality - Ensure adherence to all company policies, procedures, and operational standards. - Maintain compliance with HIPAA, FISMA, URAC, CMS, FAR, and other applicable federal and contractual regulations. - Handle confidential, sensitive, and protected information with the highest level of professionalism and discretion. - Ensure all dispute documentation and communications are managed in accordance with applicable security and privacy requirements. Qualifications Education & Experience - Associate's degree or equivalent combination of education and experience required. - Minimum two (2) years of administrative support experience required. - Experience reviewing medical claims, remittance advice, or Explanation of Benefits (EOBs) strongly preferred. - Familiarity with healthcare billing, reimbursement, payer-provider processes, or healthcare operations preferred. - Experience supporting high-volume administrative workflows and managing shared inboxes preferred. Technical Skills - Experience working with complex technology systems (e.g., Salesforce, SharePoint, third-party portals, case management systems). - Proficiency in Microsoft Excel, Word, Outlook, Teams, and OneNote. - Experience with document management systems, preferably SharePoint. - Comfortable electronically signing, organizing, and managing PDF documents using Foxit or similar tools. - Visio experience is a plus. - Ability to navigate multiple cloud-based systems, databases, and web portals simultaneously. Core Competencies - Exceptional attention to detail and commitment to accuracy. - Strong organizational and time management skills. - Ability to manage multiple deadlines and competing priorities in a fast-paced, deadline-driven environment. - Strong critical thinking and problem-solving skills. - Ability to work independently with minimal supervision. - Excellent written and verbal communication skills. - Customer-service mindset with the ability to professionally manage sensitive, complex, or challenging inquiries. - Ability to maintain productivity and quality standards while handling large volumes of work. - Strong judgment regarding issue identification, escalation, and resolution. Remote Work Requirements - Reliable high-speed internet connection. - Professional, distraction-free home workspace. - Comfortable using virtual communication tools, including Teams, email, chat, and web-based meeting platforms. - Ability to securely manage electronic documents, digital signatures, and confidential information. - Proficiency navigating multiple cloud-based systems, databases, and third-party platforms simultaneously. EOE/VET/Disability - Must be able to work M-F normal business hours in EST. Monday through Friday 8 am to 5 pm EST

Title: Administrative Specialist I - Rehab Casework Tech (RCWT) Location: Mecklenburg County United States Job Description: Hybrid time type Full time job requisition id JR-117702 Agency Dept of Health and Human Services   Division EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD   Job Classification Title Administrative Specialist I (S)   Position Number 60055047   Grade NC08   About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.   Description of Work This Rehabilitation Casework Technician position is located in the Charlotte VR/IL Unit Office. The primary purpose of this position is to provide administrative and casework support to Rehabilitation Counselors and Human Service Coordinators serving transition students with disabilities in Mecklenburg County who are transitioning from school to work. Job responsibilities include the following: * Interviewing clients and gathering diagnostic reports to assist counselors with determining eligibility and required services * Assisting counselors with developing written plans of services in conjunction with the client, parent and/ or guardian * Documenting casework data and the provision of substantial services throughout the rehabilitation process in the case management system * Assisting in monitoring the client's progress throughout the service delivery process * Processing invoices and billing documents, scheduling appointments, filing, inputting casework data, and completing correspondence to support client services * Working with community employers/partners to assist in directly placing highly qualified clients in appropriate employment leading to successful employment outcomes * Providing other support as designated by the Rehabilitation Counselors and Human Service Coordinators and completing all related administrative tasks   Knowledge Skills and Abilities/Management Preferences Salary Grade Range $39,244 - $68,679 Recruitment Range $39,244 - $50,000   **Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours**   Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.   The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: - Knowledge of and/or experience working with people with disabilities - Knowledge of and/or experience utilizing electronic case management systems - Flexibility and experience organizing multiple priority assignments in a fast paced setting - Experience working with the public in a professional manner and in team settings   Posting closes at 11:59 p.m. the night before the closing date Position is funded in part through federal funds   About Division of Employment and Independence for People with Disabilities (EIPD): The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide.  To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.   Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.   Visit website for State Benefits   Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/.   DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.   In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.                 Application Process Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application.  - Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. - Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. - If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM the night BEFORE the closing date. - Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. - Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. - Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. - For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.    Degree/College Credit Verification Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.   Veterans’ and National Guard Preference - Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. - Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.  - Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.   ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person Substance Abuse Professional Practice Board, etc.) indicated below.   CONTACT INFORMATION:  If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.     Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.   Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. - High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or - equivalent combination of education and experience.   EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Title: Senior Administrative Assistant, Early Modern Studies Program and Medieval Studies Program Location: New Haven United States Job Description: Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Overview The Senior Administrative Assistant will support Yale's Early Modern Studies Program and Medieval Studies Program. Reporting to the Operations Manager, the Senior Administrative Assistant, with a great deal of autonomy, will be responsible for providing comprehensive administrative and financial support to the programs, faculty, and students. Responsibilities to include but not limited to: - Oversees and coordinates administrative, program, financial and office activities. Serves as principal source of information for students, staff, and faculty on program activities and Yale's policies and procedures. - Serves as primary faculty support including clerical, logistical, and scheduling/calendaring needs for meetings and appointments. - Coordinates and books travel arrangements (domestic and international) for faculty, students and guests as needed. - Organizes, plans, coordinates and supports program events including administrative, facility, catering and equipment needs. - Processes expenses for faculty, staff and students, including, but not limited to processing supplier setup, processing invoices, expense reimbursement reports, supplier invoice requests, cash sales and purchase orders using the Workday financial application system. - Ensures timely review of financial transactions and pending requests. Independently responds to, screens, and resolves or triages questions regarding financial information. Thorough knowledge of Yale forms, policies and procedures and financial monitoring. Working knowledge of Yale domestic and international travel forms, policies and procedures including ACH and wire transfers. - Provides support in several areas including supporting the program business office with coordination and distribution of documents/correspondence to appropriate recipients to support processes and/or events. - Greets visitors, responds to requests for information and provides assistance as needed. Orders and maintains an inventory of office and departmental supplies. - Trains students assigned to support program events and activities. Coordinates student work and authorizes student timecards. - Executes special projects and routine activities in support of the programs. - Website and social media management. - Processing of postdoc/visiting fellow appointments including visas and onboarding. Faculty appointment process coordination. - Facilities requests and other general office support. - Other duties as assigned. The current hybrid schedule for this position is four days on campus and one remote day per week. If operational needs require a temporary or permanent shift to a five-day on-campus schedule, the hybrid arrangement will be suspended for the duration of that requirement. Required Skills and Abilities - Demonstrated intermediate proficiency with Microsoft Office (Word, Excel, and Outlook). - Excellent verbal, written, organizational and interpersonal skills; self-motivated, with the ability to take initiative, problem solve and exercise independent judgement. Ability to exercise discretion and maintain strict confidentiality and diplomacy in handling sensitive materials. - Strong self-starter, who is adaptable, resourceful, and well-spoken, with a strong work ethic and professional demeanor. - Demonstrated ability to multitask, be flexible and pivot as needed, prioritize tasks, meet deadlines, and work effectively with conflicting and/or competing deadlines and time constraints. Proven ability to function independently and as part of a team in a fast-paced environment. Excellent follow-up skills. - Demonstrated track record of excellent attendance, reliability, and punctuality. Demonstrated strong administrative support skills. Proven record of resourcefulness, problem-solving, and ability to work independently, without continuous direction. Preferred Skills and Abilities - Previous experience with processing financial transactions, event planning and working in a fast-paced environment. - Ability and willingness to learn new technology and systems. Principal Responsibilities - Oversees and coordinates administrative, program, and office activities. Establishes, selects, implements, and coordinates office procedures and systems. Serves as principal source of information to students, staff, and faculty on policies, procedures, programs, and office activities. 2. Oversees, instructs, and coordinates activities of support staff. Oversees the preparation of materials for grants, contracts and budgets. Monitors expenditures and reconciles financial statements. 3. Provides editorial support for a journal/publication. Proofreads and edits material for grammatical and factual accuracy. Tracks copy through various editing and production stages. Communicates with authors, printers, and others concerned with published work. 4. Determines administrative, facility, and equipment needs for symposia, lectures, seminars, and conferences. Assembles and arranges for necessary items. Determines sources of data. Compiles, synthesizes and manipulates data. Summarizes findings and writes reports or portions of reports. 5. Greets visitors. Answers and screens telephone calls. Assesses nature of business. Responds to requests for information and provides assistance. Screens and responds to mail. 6. Formats, keyboard, proofread, and edits correspondence, reports, manuscripts, grants, and other material. Assembles attachments and corresponding material. Reviews outgoing material for completeness, dates, and signatures. Composes substantive correspondence and written material. 7. Coordinates travel arrangements. Schedules and coordinates meetings and appointments. Orders and maintains inventory of supplies. Takes minutes or dictation. Performs additional functions incidental to office activities. Required Education and Experience Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education. Job Category Administrative Support Bargaining Unit L34 Compensation Grade Labor Grade D Compensation Grade Profile Hourly Range $31.83 Time Type Full time Duration Type Staff Work Model Hybrid Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy. Posting Disclaimer The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco-free campus.

Role Description We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities. - Answer and direct phone calls - Organize and schedule appointments - Plan meetings and take detailed minutes - Write and distribute email, correspondence memos, letters, faxes and forms - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing system - Update and maintain office policies and procedures - Order office supplies and research new deals and suppliers - Maintain contact lists - Book travel arrangements - Submit and reconcile expense reports - Provide general support to visitors - Act as the point of contact for internal and external clients - Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Qualifications - Proven experience as an administrative assistant, virtual assistant or office admin assistant - Knowledge of office management systems and procedures - Working knowledge of office equipment, like printers and fax machines - Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) - Excellent time management skills and the ability to prioritize work - Attention to detail and problem-solving skills - Excellent written and verbal communication skills - Strong organizational skills with the ability to multi-task - High School degree; additional qualification as an Administrative assistant or Secretary will be a plus