Universal Money

Role Description We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include: - Resolving customer queries, recommending solutions, and guiding product users through features and functionalities. - Responding to customer queries in a timely and accurate way, via phone, email or chat. - Identifying customer needs and helping customers use specific features. - Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users). - Updating our internal databases with information about technical issues and useful discussions with customers. - Monitoring customer complaints on social media and reaching out to provide assistance. - Sharing feature requests and effective workarounds with team members. - Informing customers about new features and functionalities. - Following up with customers to ensure their technical issues are resolved. - Gathering customer feedback and sharing with our Product, Sales and Marketing teams. - Assisting in training junior Customer Support Representatives. Qualifications - Experience as a Customer Support Specialist or similar CS role. - Familiarity with our industry is a plus. - Experience using help desk software and remote support tools. - Understanding of how CRM systems work. - Excellent communication and problem-solving skills. - Multi-tasking abilities. - Patience when handling tough cases. - BSc in Information Technology or relevant diploma.

Role Description We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects. You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability. - Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs - Establish, develop and maintain positive business and customer relationships - Reach out to customer leads through cold calling - Expedite the resolution of customer problems and complaints to maximize satisfaction - Achieve agreed upon sales targets and outcomes within schedule - Coordinate sales effort with team members and other departments - Analyze the territory/market’s potential, track sales and status reports - Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services - Keep abreast of best practices and promotional trends - Continuously improve through feedback Qualifications - Proven work experience as a sales representative - Excellent knowledge of MS Office - Familiarity with BRM and CRM practices along with the ability to build productive business professional relationships - Highly motivated and is target driven with a proven track record in sales - Excellent selling, communication and negotiation skills - Prioritizing, time management and organizational skills - Ability to create and deliver presentations tailored to the audience needs - Relationship management skills and openness to feedback - BS/BA degree or equivalent Requirements - Proven work experience as a sales representative - Excellent knowledge of MS Office - Familiarity with BRM and CRM practices along with the ability to build productive business professional relationships - Highly motivated and is target driven with a proven track record in sales - Excellent selling, communication and negotiation skills - Prioritizing, time management and organizational skills - Ability to create and deliver presentations tailored to the audience needs - Relationship management skills and openness to feedback - BS/BA degree or equivalent

Role Description We are looking for a skilled Accounting Clerk to perform a variety of accounting, bookkeeping and financial tasks. A successful Accounting Clerk will ensure that the company’s daily accounting functions run accurately and effectively. - Provide accounting and clerical support to the accounting department - Type accurately, prepare and maintain accounting documents and records - Prepare bank deposits, general ledger postings and statements - Reconcile accounts in a timely manner - Daily enter key data of financial transactions in the database - Provide assistance and support to company personnel - Research, track and restore accounting or documentation problems and discrepancies - Inform management and compile reports/summaries on activity areas - Function in accordance with established standards, procedures and applicable laws - Constantly update job knowledge Qualifications - Proven accounting experience, preferably as an Accounts receivable clerk or Accounts payable clerk - Familiarity with bookkeeping and basic accounting procedures - Competency in MS Office, databases and accounting software - Hands-on experience with spreadsheets and financial reports - Accuracy and attention to detail - Aptitude for numbers - Ability to perform filing and record keeping tasks - Data entry and word processing skills - Well organized - High school degree - Associate’s degree or relevant certification is a plus

Role Description We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities. - Answer and direct phone calls - Organize and schedule appointments - Plan meetings and take detailed minutes - Write and distribute email, correspondence memos, letters, faxes and forms - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing system - Update and maintain office policies and procedures - Order office supplies and research new deals and suppliers - Maintain contact lists - Book travel arrangements - Submit and reconcile expense reports - Provide general support to visitors - Act as the point of contact for internal and external clients - Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Qualifications - Proven experience as an administrative assistant, virtual assistant or office admin assistant - Knowledge of office management systems and procedures - Working knowledge of office equipment, like printers and fax machines - Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) - Excellent time management skills and the ability to prioritize work - Attention to detail and problem-solving skills - Excellent written and verbal communication skills - Strong organizational skills with the ability to multi-task - High School degree; additional qualification as an Administrative assistant or Secretary will be a plus

Role Description We have an urgent need to fill the position of Data Entry Clerk. It is an excellent assignment for gaining experience with a top-tier company. Qualifications - One (1) to two plus (2+) years of experience with: - Scanner/Email/Saving documents to PDF - Basic to Intermediate Excel (i.e. Sort, filter, type in comments) - Must have excellent verbal and written communication skills with the ability to communicate clearly - Ability to be flexible and adapt to changing job priorities - Good organizational skills and ability for keen attention to details - College/University or equivalent work experience (preferred) Requirements - Preparing and sorting documents for data entry - Entering data into database software, and checking to ensure the accuracy of the data that has been inputted - Convert multiple files a day from an unstructured to a structured format - Resolving discrepancies in information and obtaining further information for incomplete documents - Follow-up on missing information - Work from home position