Title: Customer Service and Sales Consultant Location: Kensington Australia You're only human. It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. Make a real impact in your local community. Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it. Why join Medibank? We're on a mission to create Australia's healthiest workplace. Here's what that means for you: - Flexibility: Work in-store, from home, on-site with partners, and out in the community. - Health & wellbeing: access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more. - Subsidised private health insurance + fully subsidised Healthy Living Extras. - Leave for life's moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more. - Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams. - Inclusive culture: Seven Employee Networks supporting belonging and inclusion. About the role We have a Permanent Full-time (37.5 hours per week) hybrid opportunity for a Customer Service and Sales Consultant at our Bondi Store. You may also be requested to work at our Uni of NSW Store to support your wider team. As the face of Medibank in your area, you will: - Help customers choose the right health cover and services. - Support them across multiple channels - in-store, over the phone, online, and in the community. - Build lasting relationships and trust through personalised conversations. - Solve everyday challenges and share ideas to improve how we work. This role includes a flexible rotating roster working across Monday to Friday with alternating Saturday work. You will be rostered to work in-store and work from home. The working hours are between 8am - 8pm with maximum 8-hour shift (e.g. 9am - 5pm or 12pm - 8pm). Store opening hours are between 9am-5pm and rostered hours after 5pm will be working from home shifts. Internally referred to as a Local Community Consultant, you will be a part of a geographically based, cross-functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area. What we're looking for You don't need health insurance experience - we'll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team. You are: - Great at building rapport and explaining things clearly. - Comfortable using technology and learning new systems. - A team player who is adaptable and proactive. - Detail-focused and committed to protecting customer privacy. What you'll get - Salary: $63,660 + 12% super + monthly incentives. - Benefits: Health cover discounts, wellbeing programs, flexible work, and more Ready to make a difference? Apply now to be part of a team that's transforming how we connect with our communities and creating better health for better lives. Imagine working with us We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that's why we're reinventing work.

• Provide prompt, accurate, and courteous support to customers via email and live chat channels. • Resolve inquiries, troubleshoot issues, and escalate complex cases efficiently. • Maintain high customer satisfaction by delivering clear and helpful communication. • Collaborate with internal teams to improve product knowledge and customer experience. • Respond to customer questions and concerns through email and chat platforms in a timely manner. • Document all interactions and resolutions accurately in the support ticketing system. • Identify trends and escalate recurring problems to the appropriate teams. • Maintain a professional and empathetic tone in all customer interactions. • Meet or exceed performance metrics related to response time, resolution rates, and customer satisfaction.

Provide exceptional customer support by responding to inquiries across various channels, maintaining a professional demeanor, resolving complaints, and ensuring customer satisfaction through effective communication and coordination with team members.

Develop strategies to enhance customer accounts through education, provide technical support during critical visits, and build lasting relationships by understanding customer needs and adapting approaches accordingly.