Allianz

Title: Senior Case Manager Level 1 Location: Adelaide Australia Job Description: SENIOR CASE MANAGER - PERSONAL INJURY - ADELAIDE, SA At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. The primary purpose of this role is to provide the timely and accurate administration of conciliation processes and excellent customer service to all stakeholders, ensuring that they are kept regularly informed throughout the process. About the role - Proactively manage your own Compulsory Third Party (CTP) claims portfolio through to finalisation, ensuring high‑quality decision‑making and customer‑focused outcomes. - Assess and manage claimant needs, including analysing medical information, handling benefit‑related correspondence, and coordinating treatment and rehabilitation requirements. - Evaluate and approve reasonable and necessary treatment and rehabilitation, making evidence‑based decisions aligned with recovery goals. - Ensure strong compliance and quality standards, maintaining integrity and adherence to all relevant legislation, policies, and guidelines. - Build productive relationships with key stakeholders including legal, medical, and rehabilitation partners and collaborate with your Team Manager to provide coaching, guidance, and support across the team. About you - Experienced in managing complex CTP or personal injury claims - Strong decision-maker with a customer-first mindset - Confident negotiator with strong problem-solving skills - Organized, proactive, and comfortable in a target-driven environment - A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape Benefits and perks - Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! - Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. - Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. - Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! - For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. Join us. Let's care for tomorrow. www.allianz.com.au/careers Important Notice: Allianz will never contact you from an email address that does not end with '@allianz.com.au' or another official Allianz domain. If you receive an email from an address like 'allianz.customerservice@gmail.com'" or 'allianz-support@yahoo.com', it is not from Allianz and may likely be a scam. Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.

Title: Case Manager Level 2 Location: Adelaide Australia Hybrid working Job Description: At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. We are currently seeking to recruit a Case Manager at an exciting time of growth for our business. About the role - Have quality conversations with our customers to explain the claims process and provide personalised support and guidance to assist with their recovery - Assess and manage injury needs of claimants, handle correspondence regarding CTP benefits, treatment and rehabilitation, and analyse/interpret medical reports and other information - Collaborate with our customers, their legal representative, medical professionals, and rehabilitation providers to facilitate rehabilitation, return to work and recovery. - Identify opportunities for process improvement and contribute to the development of best practices. - Work with a team of passionate professionals committed to making a difference. About you - Strong interpersonal and communication skills, with a customer-first approach - Previous experience in CTP claims or personal injury is desirable but not essential - Ability to work independently and as part of a collaborative team - Familiarity with MS Office Products - Analytical with sound problem-solving ability - A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape Benefits and perks - Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! - Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. - Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. - Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! - For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Title: Liability Underwriter Location: Sydney Australia Job Level:Professional Location:Sydney, New South Wales, Australia, 2000 Category:Underwriting Unit:Allianz Australia Employing Entity:ALLIANZ AUSTRALIA SERVICES PTY LTD Job Type:Full-Time Remote:Hybrid working Employment Type:Permanent Job ID:101020 Job Description: LIABILITY UNDERWRITER - COMMERCIAL - SYDNEY, NSW At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let's care for tomorrow, so we can create a better future together, for everyone. The primary purpose of this role is to support the Northern Region underwriting team to ensure professional underwriting standards is provided to internal and external customers, to develop and implement required underwriting action plans and to deliver quality service and financial targets to Plan, whilst always ensuring adherence to company risk, underwriting and compliance standards. About the role - Support the Northern Region underwriting team across New Business and Renewals for Mid Corp liability customers. - Build foundational underwriting capability by contributing to prospecting, pipelining, and managing increasingly complex renewal portfolios across liability accounts. - Ensure adherence to underwriting frameworks, delegated authorities, and compliance standards while developing practical underwriting judgement within the business. - Collaborate with internal distribution teams and actively engage with NSW/ACT brokers and customers in a market-facing capacity to drive relationships and pipeline growth. - Contribute to a strong team culture through mentoring, learning, and continuous development About you - Insurance or underwriting experience is preferred, ideally within liability or general insurance environment. - Strong financial acumen, with the ability to understand key financial drivers, risk, and portfolio performance. - Demonstrated analytical and critical thinking skills, with the ability to interpret data and support sound underwriting decisions. - Proactive and confident communicator, comfortable engaging with brokers, customers, and internal stakeholders in a market-facing role. - Positive attitude and strong cultural fit, with a growth mindset and willingness to learn and develop within underwriting. - A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and perks - Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! - Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. - Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. - Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! - For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. Join us. Let's care for tomorrow. www.allianz.com.au/careers Important Notice: Allianz will never contact you from an email address that does not end with '@allianz.com.au' or another official Allianz domain. If you receive an email from an address like 'allianz.customerservice@gmail.com'" or 'allianz-support@yahoo.com', it is not from Allianz and may likely be a scam. Examples of official Allianz email addresses: john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.

Title: Customer Service Specialist Location: Melbourne Australia Job Description: As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We're actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia's largest general insurers. Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone. We are seeking a Customer Service Specialist on a full-time basis for our Melbourne office. The initial training for the role will be conducted full time for two weeks. After this is completed, you will be able to work in a hybrid work arrangement of two days in the office, and three days from home. About the role - Based in our Melbourne office with a variety of shifts between 8am to 8pm (AEST) from Monday to Friday. Optional flexibility to work on Saturday & Sunday between 8am to 5 pm (AEST) - Working two days in the Melbourne office is a minimum requirement. - Key customer facing role whereby you are taking customers incoming calls - High pressure environment which requires excellent multi-tasking skills - Training, support and tools of trade provided to assist you succeed About you - Motivated by Member success stories - Influence a whole business with customer advocacy - Want to constantly update your skills in a respected Insurer - Be part of a successful business - Thrive in a fast-paced environment by demonstrating resilience and adaptability - Strong problem-solving skills with innovative and effective solutions - A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and perks - Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! - Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. - Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. - Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! About our culture At Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Provide technical support to enhance claims team performance, implement resolution strategies for optimal outcomes, and ensure compliance with relevant processes while fostering skill development among team members.

Lead injury management practices to achieve Return to Work and customer satisfaction targets, provide expert guidance to case managers, and implement strategies for continuous improvement in health and work outcomes.

Lead the implementation and monitoring of risk and compliance frameworks, provide guidance on operational and compliance risks, and support divisional risk management activities while ensuring alignment with corporate standards and regulatory...

Title: File Management Officer Location: Melbourne Australia Entry Level Location:Melbourne, Victoria, Australia, 3000 Category:Customer Services & Claims Unit:Allianz Australia Employing Entity:ALLIANZ AUSTRALIA SERVICES PTY LTD Job Type:Part-Time Remote:Hybrid working Employment Type:Temporary Job ID:100331 Job Description: FILE MANAGEMENT OFFICER - PERSONAL INJURY - MELBOURNE, VIC At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let's care for tomorrow, so we can create a better future together, for everyone. What if you could put the customer at the heart of everything you do? You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As an FMO in the Personal Injury team, you will work with and support a team of experienced consultants and have the opportunity to develop a broad range of skills. About the role - Arranging independent medical examinations for injured worker - Coordinating a variety of administrative tasks and communication between injured workers and medical professionals - Maintaining accurate file notes on customer interactions and supporting with maintenance of cataloguing system - Liaising with and resolving claim related customer queries - Providing administration assistance to the consultants as required - Ensuring that customer expectations are exceeded, and business objectives met through exceptional customer service About you - Highly accurate Data entry, time management and organisational skills - Strong knowledge of MS Word/Excel and the ability to learn new software systems - Ability to work at a fast pace and adapt to changing business needs - Strong written and verbal communication skills - Ability to work in a team environment - A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape Benefits and perks - Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! - Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. - Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. - Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! - For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. Join us. Let's care for tomorrow. www.allianz.com.au/careers Important Notice: Allianz will never contact you from an email address that does not end with '@allianz.com.au' or another official Allianz domain. If you receive an email from an address like 'allianz.customerservice@gmail.com'" or 'allianz-support@yahoo.com', it is not from Allianz and may likely be a scam. Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.

Title: Claims Support Officer Location: Adelaide Australia Job Description: CLAIMS SUPPORT OFFICER - PERSONAL INJURY - ADELAIDE, SA At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let's care for tomorrow, so we can create a better future together, for everyone. We are seeking a highly organised and detail-oriented Claims Support Officer to join our friendly and supportive team on a 12-month contract, delivering exceptional service in a collaborative environment About the role - Provide administrative support to Case Managers to ensure they deliver outstanding service to our customers - Manage work queues, ensuring actions are tracked and deadlines are met - Support claims processing activities, including payments, banking and documentation disclosures - Maintain high attention to detail, ensuring accuracy and compliance across all tasks - Build and maintain relationships with internal teams and external stakeholders - Contribute to team objectives, projects, and continuous improvement activities - Ensure adherence to regulatory requirements, policies, and risk standards About you - Strong ability to plan, prioritise and manage competing tasks effectively - Excellent attention to detail and accuracy, with the ability to identify inconsistencies - Proven ability to work collaboratively within a team environment - Strong communication skills (written and verbal) - Confidence working with systems, databases, and reporting tools - Strong work ethic and proactive approach to problem-solving and process improvement - A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape Benefits and perks - Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! - Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. - Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. - Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! - For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Title: Claims Officer Location: Perth Australia Job Description: CLAIMS OFFICER - PERSONAL INJURY - PERTH, WA At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let's care for tomorrow, so we can create a better future together, for everyone. About the role - Ensuring a high level of service is provided to internal and external customers by efficiently and professionally responding to, and resolving customer queries relating to claim processing transactions in accordance with set service standards and timeframes - Ensuring internal and external customer expectations are exceeded and business objectives are met by efficiently undertaking claim processing and administrative functions, resolving customer queries, and assisting case managers as required - Ensuring work is completed with a high level of accuracy, decisions are evidence-based (in line with allocated authority), clearly documented, and in accordance with external/internal policy and procedure About you - With experience in a customer service (including retail) or administration support role in the insurance and/or finance industry, with knowledge of Workers Compensation an advantage - An understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation - Demonstrates enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base - Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools - Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information - A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and perks - Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! - Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. - Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. - Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! - For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. Join us. Let's care for tomorrow. www.allianz.com.au/careers Important Notice: Allianz will never contact you from an email address that does not end with '@allianz.com.au' or another official Allianz domain. If you receive an email from an address like 'allianz.customerservice@gmail.com'" or 'allianz-support@yahoo.com', it is not from Allianz and may likely be a scam. Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.