• Provide prompt, accurate, and courteous support to customers via email and live chat channels. • Resolve inquiries, troubleshoot issues, and escalate complex cases efficiently. • Maintain high customer satisfaction by delivering clear and helpful communication. • Collaborate with internal teams to improve product knowledge and customer experience. • Respond to customer questions and concerns through email and chat platforms in a timely manner. • Document all interactions and resolutions accurately in the support ticketing system. • Identify trends and escalate recurring problems to the appropriate teams. • Maintain a professional and empathetic tone in all customer interactions. • Meet or exceed performance metrics related to response time, resolution rates, and customer satisfaction.

Provide exceptional customer support by responding to inquiries across various channels, maintaining a professional demeanor, resolving complaints, and ensuring customer satisfaction through effective communication and coordination with team members.

Develop strategies to enhance customer accounts through education, provide technical support during critical visits, and build lasting relationships by understanding customer needs and adapting approaches accordingly.

Title: Drone Spray Pilot 2 Location: Kent United States Job Description: Company: Davey Resource Group, Inc. Work Site: Remote Req ID: 222038 The UVM UAS Remote Pilot 2 is responsible for operating drones according to flight plans, planning flight paths, and collaborating with other pilots to ensure safe operations. This role provides mentorship to entry-level pilots, performs safety checks, and maintains accurate records for drone inspections, repairs, and maintenance. Additionally, the pilot follows FAA regulations, supports data collection and analysis, and participates in flight demonstrations and application of treatments using unmanned aerial systems (UAS). Job Duties ● Provide mentorship and guidance to entry-level pilots, fostering their growth and helping them to enhance their skills. ● Operate a drone according to a specified flight plan, ensuring all tasks are completed and required forms are submitted as directed. ● Plan drone flight paths for routine cases, collaborating with other pilots and flight crews to ensure safe and efficient operations. ● Adhere to policies and procedures to ensure compliance with all FAA regulations. ● Report and record flight logs and findings, ensuring all necessary data is captured for each flight. ● Perform pre-flight, in-flight, and post-flight safety checks. ● Maintain accurate records for inspections, repairs, modifications, and routine maintenance to ensure proper UAS functioning. ● Inspect and service drones, replacing parts as needed, and troubleshoot equipment issues. ● Assist in the preparation and application of treatments using UAS, including mixing chemical products and seed mixes. ● Maintain communication with supervisors and managers regarding issues, problems, and resolutions. ● Apply relevant regulations and compliance standards to ensure legal and industry-specific requirements are consistently met. ● Assist in the review of data requests and support the design of appropriate solutions based on flight data. ● Organize and capture data accurately, developing skills to ensure consistency and correctness in data handling. ● Conduct research and compile basic reports, summarizing data and statistical findings to evaluate efficiency and suggest improvements. ● Perform visual inspections during flight demonstrations, ensuring equipment functions as intended, and assist with flight planning and monitoring to support the overall demonstration. ● Organize and prioritize daily work assignments to ensure tasks are completed efficiently. ● Represent the company and the client at professional meetings and communicate ideas, technical information and industry intelligence as appropriate. ● Participate in required and recurrent training. ● React appropriately in emergency situations. ● Perform other related duties as assigned. ● Follow all company policies, procedures, and work rules. Qualifications • Required: Valid Remote Pilot Certificate (Part 107 license) from the FAA and approval for Part 137 UAS operations with completion of training or a degree in aviation, engineering, or a related field; or an equivalent combination of education and hands-on commercial experience with a variety of aircrafts. • Required: Valid driver's license and successfully pass a driving record check. • Required: Must be at least 21 years of age to be a Department of Transportation (DOT) certified driver for specific vehicles or equipment. • Required: If flying aircrafts over 55 pounds, must hold an FAA Class 2 or 3 medical certificate. • Required: Minimum of 100 documented flight hours on relevant UAS types. • Required: Ability to acquire applicable licenses as necessary per state requirements. • Required: Experience utilizing FAA regulations and restrictions, including working with airspace, LAANC, geozones, FAA waivers, and unlocks. • Required: Experience in flight mission planning and various execution software. • Required: Extensive experience with various sensors for photography, videography, photogrammetry, and LiDAR settings per mission requirements. • Required: Knowledge in principles, techniques and applications of unmanned aerial systems (UAS). • Required: Comfortable operating a UAS in various weather and light conditions. • Required: Hand-eye coordination to effectively operate remote piloting equipment and ensure precise control during flight operations. • Required: Demonstrated experience troubleshooting hardware, software, and mechanical issues. • Required: Strong skills and capabilities in at least one of the following areas of expertise: Remote sensing experience with imagery processing and photogrammetry software packages like Pix4D, DroneDeploy, DJI Terra, Agisoft Metashape, ENVI, ERDAS IMAGINE, Global Mapper, and DroneMapper; other automated pre-flight and flight planning software such as AirData, DJI Pilot, UgCS and Auterion; or GIS experience with two or more desktop GIS software packages like Esri ArcGIS, AutoCAD, QGIS, Microstation, or other geospatial tools. • Required: Willing and able to travel, including on short notice, for emergency situations and disaster response. • Required: Ability to work independently and with attention to detail. • Required: Proficient in computer software and programs necessary to complete job duties. Additional Information What We Offer [Benefits]: We invest in our employees by offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience for employees at all levels. • Group health plans* • Short-term and long-term disability insurance* • Life insurance* • Paid parental leave • 401k with up to a 4% company match** • Employee Stock Purchase Plan: Opportunity to buy company stock at a 15% discount • Holidays and paid time off* • Payroll savings plan* • Charitable matching gift program* • Employee referral bonus program* • Employee Educational Scholarship* • Davey Family Scholarship* • 20% discount on all Davey services* • Cell phone discounts* • Vehicle purchase discount program* • Plus, so much more! * All listed benefits available to eligible employees on Day 1. ** Union employees are not eligible for a 401k plan, but may be eligible to join pension plans negotiated by their local union. Company Overview Divisional Overview The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law. Davey Resource Group, Inc., is a leader in the natural resource, environmental, and forestry consulting industries throughout the United States. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions. Employment Type: Permanent Job Type: Part Time Travel Expectations: None