One Inc

Provide exceptional customer support by responding to inquiries across various channels, maintaining a professional demeanor, resolving complaints, and ensuring customer satisfaction through effective communication and coordination with team members.

Payment Onboarding Specialist Job Category: Payment Operations Requisition Number: PAYME001540 - Full-Time - Remote - Remote United States Overview: The Payment Onboarding Specialist will coordinate the collection of documents to ensure a successful onboarding, underwriting and merchant setup process. In this position, you will be responsible for coordinating administrative activities, maintaining reports for the Payment Operations Team, and monitoring tasks associated with onboarding. The Payments Onboarding Specialist is an outstanding team member with a high degree of attention to detail who will help to ensure high quality deliverables for client success. Essential Job Functions & Responsibilities: - Build strong, trustful relationships with customers, banking partners, and any outside vendors that have crossover with Payment Operations. - Develop, maintain, and update reports to assist and inform various partners and departments on payment related issues, project statuses, and implementation dates. - Monitor project progress and communicate or handle any issues that arise. - Coordinate and work with project managers to provide guidance for merchant onboarding and eliminate blockers. - Work with clients to obtain underwriting documentation in preparation for onboarding. - Assist in conducting due diligence reviews of applications, ensuring accuracy and completeness. - Work independently to research and resolve merchant inquiries. - Accurately perform the merchant setup process to ensure proper settings for each merchant. - Update the appropriate merchant files, daily to ensure proper documentation of an activity. - Process merchant onboarding applications in a timely manner and coordinate resolution of any issues with partners or underwriting. - Thoroughly understand the merchant application and underwriting process with our credit card and ACH processors. - Process merchant onboarding applications and coordinates resolution of any issues with partners and merchants. - Leads resolution of any merchant setup or configuration issues. Works to understand potential issues and proactively takes steps to avoid or resolve them. - Perform duties as assigned by director. - Other operational duties as assigned. Skills & Qualifications: - Proficiency in Microsoft applications is required. - Expert level Excel skills are highly desired. - Experience with project management framework - Excellent attention to detail, strong investigative skills, and exceptional analytical skills - Solid organizational skills, including multitasking and time-management. - Excellent listing, verbal, and written communication skills - Excellent client-facing and internal communication skills - Ability to function with high-level and long-term strategy in mind. - Ability to maintain strong organization skills with high volumes of projects. Ability to efficiently multi-task and prioritize. - Excellent customer service ability that results in trust and long-standing relationships with our customers - Familiarity with JIRA and Salesforce is desired. Experience & Education: - Bachelor's Degree in Business, Project Management or related degree, or equivalent experience - Payments industry experience not required, but a major plus - Proven work experience as an Onboarding Specialist or similar role, - insurance and or merchant services experience is preferred Desired Traits: - Growth Mindset, Problem Solver, Demonstrates Ethical Behavior, Leverages Resources, Strong Drive, True Team Player, Supportive & Adaptable to Change, Commitment to Personal & Professional Development, Strong customer service focus. - Be part of a team devoted to elevating, innovating and growing. We value beauty, agility, expertise, greatness and unity. Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept. The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely. Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits - including medical, dental, and vision insurance - a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters." Join us in building the infrastructure that fulfills the promise of insurance. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

Title: Technical Support Agent, Tier 1 Location: United States Department: Customer Support Reports To: Director, Technical Support Supervisory Responsibilities: NA Job Category: Customer Support Requisition Number: TECHN001543 FLSA Status: Hourly Job Type: Full-time US Remote Job Description: Overview: The Technical Support Agent is responsible for providing exceptional customer service while helping external customers identify and resolve technical application issues for our suite of products through all means available (i.e. phone, email, chat, etc.). The TSA will be included on the on-call rotation of a week (Once every 4-5 weeks) for emergency after-hours support line. The agent is responsible for the case management in our CRM system as appropriate. This individual must be detail oriented and possess a strong technical interest. Key Responsibilities: - Facilitate communication between One Inc Support and customers regarding open cases - Troubleshoot technical problems and answer support questions for One Inc. products - Create, update, and close their CRM tickets as appropriate - Escalate complex, difficult, or complaint calls to a Tier II Technical Support Engineer or Manager and/or other internal resources necessary - Clearly articulate technical issues, solutions, and activities to colleagues and clients - Investigate bugs, support, change, and/or features requests by gathering business and technical requirements - Creation and review of knowledge base articles for reference by other team members - Work in team environments that span functional and geographic boundaries - Build strong, trustful relationships with customers - Other duties assigned as necessary Skills: - Excellent attention to detail, strong investigative skills and exceptional analytical skills - Solid time-management skills - Strong interpersonal skills and the ability to adapt in a complex and changing environment - Excellent verbal and written communication skills - Excellent customer service ability that results in trust and long-standing relationships with our customers - Demonstrated ability to prioritize and multi-task in a deadline driven, high pressure environment - Must be team oriented with the ability to work independently and have the flexibility to work on holidays and weekends as needed Preferred Skills: - Business to business external customer support - SaaS support experience - Insurance industry experience dealing with a policy and/or agency management system - Exposure to PCI compliance standards and software development lifecycles - Have any/ all of the following experience using: Salesforce, JIRA, and AHA experience a plus. Education & Experience: - Bachelor's Degree in Computer Science, Information Systems, or 2+ years of technical support or equivalent software application experience - Proven work experience in a similar role, - insurance or payments industry experience preferred Desired Traits: - Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That's the strength derived from the Power of One - a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. Headquartered in Folsom, CA-One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

Title: Data Analyst II Location: United States Job Description: Job category: Data Requisition number: DATAA001513 - Full-time - Remote - Locations Remote United States - Pay or shift range: $80,000 USD to $90,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Job details Description Position Title: Data Analyst II Department: Finance Reports To: VP, Analytics Job Type: Full-time, Salary Location: Remote within the U.S. FLSA Status: Exempt Overview: As the payment leader within the insurtech space, One Inc provides its customers with a full suite of inbound and outbound payment solutions via its digital payments platform. The company’s rapid growth has increased the need to infuse every function with the right data, metrics, and processes to improve decision making and resource optimization. The Analytics team plays a key role in making that happen by collaborating across the org and with customers to identify opportunities for accelerating revenue and profits. These insights are then paired with a deep understanding of available (and desirable) data sets to conceptualize, design and build business solutions. One Inc is looking for a Data Analyst II with a strong foundation in statistics and analytics, as well as a passion for digging into data and building models, to join the Analytics team. The ideal candidate will be excited about using data visualization to communicate complex analysis. At One Inc, data plays a central role in how we manage our business. Our team works across all departments to provide analysis and insights for future growth. Key Responsibilities: - Support the Analytics function by building data visualizations, automated reporting tools, dashboards and presentations - Conduct exploratory data analysis to understand user behavior, product trends and areas of opportunity - Acquire and clean data from multiple sources; maintain Fabric lakehouse, data warehouse, schedule queries, snapshots and data refreshes; maintain operational metrics and define core metrics - Coordinate research requests with internal and external stakeholders and provide deliverables in a timely manner; conduct new client opportunity analysis and provide analytical support for the sales process - Provide mentorship to colleagues, including new employee training on data structures, processes and wiki resources; help manage shared data sources - Work with stakeholders to define and scope out new project requests and identify acceptance criteria to measure success Qualifications: - Bachelor’s or Master’s in Business Analytics, Finance, Marketing, Statistics, Math, or Computer Science or equivalent combination of experience - Experience working with large datasets; proficiency in SQL and R/Python; ability to connect to multiple data sources - Experience using Power BI, Power Automate, Power Query M for reporting and data visualization - Ability to self-start and self-direct work in an unstructured environment - Must be extremely collaborative and comfortable dealing with ambiguity - Attention to detail with ability to think strategically - Excellent communication, writing and presentation skills Preferred Qualifications (But not Required): - Payments experience - Insurance experience - Fabric machine learning tools Desired Traits: - Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept. The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely. Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits — including medical, dental, and vision insurance — a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters." Join us in building the infrastructure that fulfills the promise of insurance. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in. Qualifications Education Preferred Bachelors or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.