• Lead, manage, train, and develop a team of independent contractors consisting of the Operations Coordinators and Property Care Concierge team, and have overall accountability for cleaners, maintenance vendors, and contractors • Own daily operations across all properties, ensuring tasks are completed, issues are resolved, and nothing falls through the cracks • Remove the founders from day-to-day operations, client management, team follow-up, and recurring operational decisions • Hold the team accountable to clear standards, including coaching, performance improvement plans, and replacing underperformers when needed • Oversee property readiness, quality inspections, cleanliness, stocking, maintenance follow-up, guest materials, and listing accuracy • Proactively review property listings and welcome guides, photos, amenities, sleeping arrangements, rules, and descriptions for accuracy to ensure they match the real guest experience • Be the main point of contact for owner/client communication for day-to-day operational matters using professionalism, clarity, and appropriate boundaries • Oversee guest issue resolution and coach the Operations Coordinators on tone, decision-making, and service recovery • Lead onboarding operations for new properties from signed contract to successful launch • Improve SOPs, supporting technology and apps, checklists, task management, reporting, and team rhythms so the business becomes more scalable and less founder-dependent • Identify recurring issues, fix root causes, and continually improve the guest, owner, and team experience • Improve operational profitability by identifying unnecessary expenses, recurring inefficiencies, and better vendor/team structures • Lead strategic initiatives such as launching vendor sourcing, or tech/tool integrations • Support the CEO in scaling the business and onboarding team members as needed • Serve as a thought partner to the CEO, contributing to business planning and growth strategy

Title: Planning Program Coordinator Location: Atlanta United States Job Description: Make a difference and join the DCA Team! DCA gives employees more to do than merely make a living. We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement. If public service, a great environment, and the desire to enrich the lives of others motivate you to do your best work, you should consider joining the DCA Team. Our Mission: To help build strong, vibrant communities. Our Vision: For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities. Our Culture: DCA is dedicated to helping build strong, vibrant communities. DCA offers a fast-paced, challenging, and dynamic environment that requires attention to detail, pride in the quality of work, and the ability to work as a versatile team player. We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking, and a passion for making a difference. Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work. DCA gives its employees the opportunity to do more than merely make a living. We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement. If public service and the desire to enrich the lives of others motivates you to do your best work, you should consider joining the DCA Team. General Description: The Georgia Department of Community Affairs is seeking an Atlanta-based Planning Program Coordinator for its Community Development Team in the Office of Community Planning, Research, and Geoanalytics. Our office implements a variety of programs impacting city and county governments, regional commissions, local authorities, partner organizations, and internal clients. We administer the State's requirements related to local and regional comprehensive planning, service delivery strategies, development impact fees, arbitration and filing of municipal annexation actions, Government Management Indicators Survey (GOMI) and several other programs. This position will work on a flexible, collaborative team and manage the office's educational offerings and outreach functions. The programs managed by this position include: the PlanFirst program; Community Planning Success Stories and Best Practices; the Community Planning Institute (CPI); etc. While it is not necessary for the candidate to be an expert in community planning or local government operations, this is not intended to be an entry-level position. The ideal candidate will have at least a few years working within or providing support to local governments. Because the selected candidate will be a liaison between our program staffers and our primary partners (cities, counties, regional commissions, authorities), a background that provides an understanding of the needs and unique perspectives of local officials and their staff will be very helpful in undertaking the assigned work programs. Because of the outwardly focused nature of this position, automobile travel around the state (some of which will be overnight) will be necessary. Helpful Characteristics: - Knowledge of Microsoft's suite of office software - Excellent writing, and presentation skills - Skill in oral and written communication including a high level of comfort in public forums - Solid interpersonal skills and ability to interact with internal and external partners - Attention to detail; excellent time management and organizational skills - Ability to take initiative, and be a problem-solver - Ability to work well on interdisciplinary project teams requiring flexibility and adaptability - Ability to manage multiple tasks - Ability to provide timely and accurate responses to inquiries - A strong interest in event planning - Experience with Excel and data analysis; ability to interpret analytics and create actionable reports. - Experience developing educational programs and conducting community outreach/engagement - Knowledge of Georgia, its communities and regional commissions and the State's processes and regulations related to local government management and operations (community planning, government finance, economic development, regulatory compliance, etc.) Agency-Specific Minimum Qualifications: Master's degree in a related field from an accredited college or university AND One year of experience required at the lower level Prgm Consultant 1 (GSP090) OR any other combination of education and professional experience that provides the requisite knowledge, skills, and abilities to successfully perform the job. Preferred Qualifications: We will give preference to applicants who in addition to meeting the agency specific minimum qualifications possess at least one of the following: - Master's degree in City/Urban/Rural/Community/Regional Planning, Public Administration, Public Policy, or another directly related field; - A relevant professional certification or eligibility for certification; and/or, - Three or more years of experience working with a local government, regional commission, or consulting company serving these organizations in implementing the programs over which our office has oversight. To be considered for a salary offer above the entry level (if a range is posted), the successful candidate MUST have most of the education and experience qualifications shown as preferred. To receive an offer at the top of the range posted, experience must exceed preferred level. Offers will not exceed the top amount posted. Position Requirements: We may ask selected candidates for a writing sample prior to scheduling an interview. We may also ask selected candidates to conduct a short, educational presentation to DCA team members during the interview. Job candidates for this position will be subject to a criminal background check, educational degree check, reference checks, and (because travel is required) a motor vehicle records check prior to the extension of a job offer. Applicant must have and maintain the legal ability to drive a vehicle in the State of Georgia. Frequent travel via automobile is required with occasional travel to out-of-state conferences via airplane (travel expenses reimbursed by the agency). Working Conditions( Travel , Hours, Environment) This position is currently designated as a hybrid (part in-office and part remote/telework) position. This position is full-time (40 hours per week) and may require occasional overtime. Local periodic travel may be required. Aside from approved travel, remote work location must be performed within the State of Georgia with availability to travel to Atlanta as requested or required. This may be a hybrid or remote position based on organizational need or individual qualifications and performance. Regular and frequent work from the headquarters location will be required but the specifics may be negotiable following an initial onboarding period (onboarding period may be waived for current DCA employees). The incumbent will be responsible for providing their own internet access to facilitate their work from home when they are not at the office. DCA will provide a work cellphone and other necessary hardware/equipment. The hybrid or remote nature of the position may be terminated at any time as determined by the agency. Employment Benefits DCA offers a comprehensive benefits package including multiple insurance options, retirement savings options, employee discount programs, flexible/adaptable scheduling, and a generous leave accrual schedule. For more information on state employee benefits, please visit, https://team.georgia.gov/ Physical /Sensory Requirements: Work is principally stationary, but the person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and constantly operate a computer and other office equipment. Must be able to remain in a stationary position 50% of the time. Must be able to perform office-related duties. Must be able to operate office equipment. Must be able to establish and maintain effective working relationships with employees, tenants, and community agencies and other entities that provide services. Must be able to perform essential job functions, with or without reasonable accommodation. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress. Must maintain punctuality and attendance as scheduled. NOTE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided. Selected applicants will be contacted for next steps in the interview process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. DCA is an Equal Opportunity Employer. If you need accommodation for an interview, please contact the Human Resources Office at (404) 679-4845 Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigation and motor vehicle reports. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change. This job posting may close at any time upon gaining a sufficient applicant pool from which to select a qualified candidate. All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position. High school diploma/GED and one (1) year of experience required at the lower level Prgm Consultant 1 (GSP090) or any other combination of education and professional experience that provides the requisite knowledge, skills and abilities to successfully perform the job. High school diploma/GED and one (1) year of experience required at the lower level Prgm Consultant 1 (GSP090) or any other combination of education and professional experience that provides the requisite knowledge, skills and abilities to successfully perform the job. Additional Information - Agency Logo: - Requisition ID: ADM0JQV - Number of Openings: 1 - Advertised Salary: $50K-$60K - Shift: Day Job - Internal Contact Name: Tara Montgomery - Internal Contact Email: tara.montgomery@dca.ga.gov

Title: Lease End Loyalty Associate Location: Plano United States Job Description: Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People As an employee of HCA, you are eligible for the following benefits: - Role is 100% remote (after in-office new hire training) - Competitive pay plus up to $1000 in monthly bonuses! - Great benefits with very little out of pocket cost! - Car purchase discount plus $350.00 car allowance! - Medical, dental, and vision plans with no-cost and low-cost options - Annual employer HSA contribution - 401(k) matching and immediate vesting - Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: $350 o Manager / Sr. Manager: $600 o Director: $800 o Executive Director: $900 o VP or Above: $1,000 - 100% employer-paid life and disability insurance - No-cost health and wellbeing programs, including a gym benefit - Six weeks of paid parental leave - Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect This position is responsible for managing customer facing processes associated with end of term lease accounts. Specific responsibilities include supporting HCA, Brand, and Dealer loyalty by assisting lease customers with end of term options, obligations, and providing new vehicle information. Deliver a superior customer experience executing active listening, proper tone, and excellent communication to anticipate customer wants and needs. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. What You Will Do - Receive inbound calls from lease-end customers, service accounts to include noting, coding, and updating account information in HCA business systems. - Initiate outbound calls to lease-end customers to capture end of term intent. Utilize the lease-end WIPS call model to guide, advise, and educate on new vehicle information to support HCA loyalty. - All other duties as assigned. - Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. What You Will Bring - Auto finance and lease-end industry experience strongly preferred; or 1-2 years of related experience required - Call center and previous sales experience strongly preferred - High School Diploma or GED - Excellent communication abilities - Ability to multi-task and prioritize goals to meet business objectives - Ability to understand analysis, technical processes, and business systems - Excellent organizational, interpersonal, and business system skills - Recall of a broad base of product knowledge Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA"). Minimum Salary: $ 39,088.00 Maximum Salary: $ 58,632.00

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The Senior Manager is a strategic and operational leader responsible for end-to-end resource management and customer support operations. He/She will be responsible for the efficient allocation and management of curriculum resources within the Learning Innovation team, including Curriculum Development, Operations, Support and Certification. This role ensures optimal utilization of team members, accurate tracking of project time, and effective collaboration with stakeholders and leadership to meet learning and development objectives. While the role owns capacity planning, staffing, and utilization, he/she is also responsible for architecting and managing the internal Customer Service and Support organization. The role ensures support experiences are scalable and high-quality, and operational decisions are driven by data, AI, and automation. The role plays a critical role in talent management, capacity planning, project forecasting, and maintaining clear communication across the department. Additionally, identify and implement opportunities to integrate Artificial Intelligence (AI) and automation into workflows, to improve efficiency, accuracy, and stakeholder engagement. What you get to do in this role: Timecard Management & Approval: - Review and approve timecards for assigned resources, ensuring accuracy and adherence to company policies and project budgets. - Verify time entries against project assignments and deliverables. Address and resolve any discrepancies or issues related to time reporting. - Maintain accurate records of time off, holidays, and other absences. - Identify performance issues and timeline constraints, then escalate to leadership. Capacity Planning & Resource Allocation: - Create and maintain a comprehensive understanding of the team's capacity and capabilities. - Collaborate with project managers and stakeholders to forecast resource needs for upcoming projects. - Deep understanding of staff talent, incoming projects and skill sets required to staff projects. - Allocate resources such as curriculum developers and instructional designers to projects based on their skills, knowledge, ability, availability, and project priorities. - Utilize ServiceNow Resource Management to effectively manage timecards and capacity. - Proactively manage resource conflicts and competing priorities. - Analyze resource utilization data to identify trends and opportunities for improvement. - Key role for monitoring and orchestrating onboarding and offboarding contractors and managed service providers. - Proactively identify, escalate, and resolve resource risks to manage expectations Stakeholder & Leadership Collaboration: - Serve as a primary point of contact for stakeholders regarding resource availability and allocation, and support performance. - Communicate regularly with Managers, Learning Solutions Architects, and leadership to provide updates on resource status and project progress. - Participate in demand management and project planning meetings to provide input on resource requirements and timelines. - Collaborate with stakeholders to resolve resource-related issues and ensure project success. - Provide regular reports to leadership on resource utilization, capacity, and project performance. - Represent Learning Operations with leaders, customers, and cross-functional partners. Process Design, AI & Automation: - Identify and implement opportunities to integrate AI, automation, and bots into: - Resource planning and capacity forecasting - Time and utilization tracking - Support ticket triage, routing, and resolution - Knowledge management and self-service - Assess current systems, tools, and workflows to ensure they scale with business growth. - Use AI-driven insights to improve decision-making, efficiency, and stakeholder transparency. - Lead change management, communications, and rollout of new processes and tools Customer Service & Support Operations Leadership: - Evolve the customer support model and operating framework. - Establish SLAs, KPIs, escalation paths, and quality standards for global support operations. - Manage the Global Customer Service and Support team and oversee day-to-day support delivery with help from leads. - Track and drive continuous improvement of support processes and experience. - Partner with cross-functional teams to address systemic issues and reduce support demand Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Minimum 10-12 years of experience with atleast 5 years leading Customer Service and Support Organization. - 3+ years of experience in resource management - 1 year of experience using ServiceNow's Strategic Portfolio Management application with a focus on resource management preferred, or similar tools to manage resources and capacity planning. - Experience integrating or evaluating AI and automation in operational workflows. - Proficiency in MS Excel, PowerPoint, and data analysis. - Strong analytical and problem-solving skills with experience creating detailed reports for capacity and planning. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - A high level of flexibility, creativity, and dependability. JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.