Role Description As a Counsellor, you will provide short-term, solution-focused therapy to our members within a stepped care model. You will work with diverse individuals across various age groups and cultural backgrounds, supporting them with mental health challenges through online counselling sessions. - Deliver short-term, solution-focused therapy to members within a stepped care model. - Conduct six online counselling sessions per day. - Work with members from diverse backgrounds, providing culturally safe and inclusive support. - Assist members in developing self-regulation strategies and achieving their mental health goals. - Consult with internal and external health and wellbeing providers to implement individualised care plans. - Maintain accurate and comprehensive case notes in compliance with best practice standards. - Engage in regular clinical supervision, training, and quality assurance activities to ensure high professional standards. Qualifications - A minimum Bachelor's degree in Counselling from Australia or New Zealand. - Valid registration with a professional body such as PACFA- Clinical, ACA - Level 3 or above. - Minimum of 3 years of direct experience in 1-2-1 therapy sessions with adults, including conducting assessments and developing individualised treatment plans. - Demonstrated experience in evidence-based counselling. - Minimum of 400 hours of documented counselling instruction and 140 hours of delivered therapy. - Completion of a minimum of 40 hours of recorded therapy during course placement. - A continuous improvement mindset with a focus on quality care and evidence-based practice. - Ability to work collaboratively in a multidisciplinary team and escalate concerns when necessary. - Resilience and adaptability in managing complex situations. - Excellent communication, interpersonal, and time management skills. Benefits - Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety. - Paid parental leave with an attractive return to work policy: 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus Primary Carers return to work at 80% for the first 3 months at full pay. - Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success. - Salary packaging novated leasing. - Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs. - Team social fund to connect with your team, plus monthly company-wide social events. - Volunteer leave: 2 days per year to participate in meaningful causes and contribute back to the community.

Role Description We are looking for full-time Licensed Therapists to join our team and provide outpatient services through our telehealth program! - Benefits: Our team works 100% remotely from their own homes! - W2, Full-time - $80k-$89k base salary; total earning opportunity with bonuses totaling 100k annually for top earners. - Monday - Friday schedule; No weekends! Shift options include 9am-6pm, 10am-7pm, or 11am-8pm EST - Comprehensive benefits package including PTO, medical, dental, vision benefits along with liability insurance covered and annual stipend for growth & education opportunities - Additional compensation offered to bilingual candidates (Spanish)! Qualifications - Master's level degree and licensure - All LMHC and LMFT candidates must have Diagnostic Privileges (LMHC-D / LMFT-D) to apply - Fluency in English, Spanish preferred; proficiency in other languages a plus Requirements - Candidates must have unrestricted authorization to work in the United States that does not require employer sponsorship now or in the future. At this time, we are unable to support employment authorization tied to temporary or employer-dependent visa statuses. - Work from home space must have privacy for patient safety and HIPAA purposes Skills - Knowledge of mental health and/or substance abuse diagnosis - Treatment planning - Comfortable with utilizing technology at all points of the day, including telehealth software, video communication, and internal communication tools - Experience working in partnership with clients to achieve goals - Ability to utilize comprehensive assessments Next Steps It’s important to our team that we review your application and get back to you with next steps quickly. To help streamline the process and make the most of your time, we’ll send a brief questionnaire after you apply. This will gather some baseline information and help ensure a more productive conversation with our team. If there is a mutual fit, we’ll match you with the right senior recruiter to move forward in the process. Brave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply.

Role Description The Financial Counselor II provides financial guidance and support to patients by reviewing insurance coverage, estimating patient financial responsibility, and assisting with payment arrangements and financial aid applications. In addition to core responsibilities, this role serves as a resource and role model for staff, supports training and onboarding, monitors team performance, and facilitates communication between staff and leadership to ensure operational excellence. Essential Responsibilities - Review EMR and visit in-house patients to collect estimated patient portion amounts. - Obtain and verify patient insurance information and update medical records accordingly. - Provide financial counseling to patients - explaining insurance benefits, payment options, and financial responsibilities. - Assist patients with payment arrangements, charity applications, and Medicaid/state aid applications. - Monitor and maintain patient financial status to ensure accounts are within acceptable limits. - Post Emergency Room and Patient Access deposits into the system. - Enter insurance information into EMR and update system notes. - Provide estimates to patients and physicians as requested. - Coordinate with case management and insurance verification departments for concurrent certification. - Receive and receipt payments in accordance with internal cash control procedures. - Assist patients with obtaining financial resources for prescriptions through pharmaceutical grants and aid programs. - Act as a patient advocate when communicating with insurance carriers or financial institutions. - Review outstanding insurance claims and coordinate follow-up with billing staff. - Prepare medical necessity letters and process related documentation. - Maintain insurance files and stay updated on changes. - Diffuse minor issues and escalate major concerns to senior leadership. - Maintain professional image and deliver excellent customer service. - Attend mandatory training and demonstrate knowledge of safety and compliance protocols. - Handle complex insurance verifications and pre-authorizations. - Maintain effectiveness of patient flow and ensure compliance with safety and regulatory standards. - Educate staff on procedural changes and updates. - Relieve staff during absences and ensure coverage. - Assume charge responsibility in the absence of management. - Precept new employees and act as a mentor to others. - Ensure compliance with departmental policies and procedures. - Support management with special projects and reporting as needed. Qualifications - High School Diploma or GED required. - 3 or more years of experience in Patient Access, healthcare, or billing required. - Certified Revenue Cycle Representative (CRCR) issued by the Healthcare Financial Management Association (HFMA) or Certified Healthcare Financial Professional (CHFP) issued by HFMA required within 180 days of hire. - Advanced verbal and written communication skills. - Advanced interpersonal skills and ability to handle sensitive situations tactfully. - Advanced ability to work collaboratively across departments. - High level of confidentiality and professionalism. - Proficiency in finance, mathematical computations, and PC applications (Word, Excel, etc.). - Advanced organizational and time management skills. - Detail-oriented with the ability to work under pressure. - Advanced knowledge of HIPAA regulations. - Ability to interpret business and policy documents. - Understanding and sensitivity to patient needs. Benefits - Comprehensive benefits package, including PTO. - 401(k) plan. - Medical and dental plans. - Additional benefits designed to meet specific needs both inside and outside of the work environment.

Role Description The Relocation Counselor - Government is responsible for providing assistance to transferred federal client employees in the sale of existing homes in accordance with federal contracts. The position negotiates and purchases homes of transferred employees for immediate and/or future sale to potential buyers. The position also assists transferred employees in obtaining services for securing temporary or rental housing at the transferred location, purchasing of home in new location, providing mortgage related assistance, as well as other related relocation services. - Manages caseload of properties of transferred employees. Ensures compliance with contract guidelines including timeframes, equity disbursements, and marketing standards. - Initiates or receives contact with transferred employee. Provides advice and guidance on home sale process and types of services to be provided. - Conducts a thorough needs assessment at the onset of the transfer process to establish the transferee's specific requirements. - Proactively provides continuing advice and support to both the client and transferee, maintaining regular contact throughout the relocation period. - Monitors progress and activity of retained agent during listing period, ensuring compliance with appropriate guidelines and regulations. - Serves as the liaison between transferred employee and agent; maintains consistent communication and provides updates as needed. - Reviews property appraisals ensuring price assessments are consistent with contractual guidelines. - Reviews home inspections and determines repair work or upgrades required on property to expedite purchase and to ensure future marketability. - Reviews home title summary, making sure there are no outstanding liens, levies or other issues that may hinder transfer or sale of property. - Negotiates purchase price of home with transferred employee. - Transfers property to Inventory Management as necessary for follow-up and future sale. - Coordinates activity of Relocation Coordinator, ensuring consistent customer service. - Provides transferred employee recommended agents and/or service providers to provide home purchase, temporary housing or rental property assistance in new location. - Maintains appropriate files, documentation and correspondence. - Provides recommendations for process improvement and customer service enhancements as needed. - Performs other duties as assigned. Qualifications - High school diploma or GED - Associate or bachelor's degree preferred - Three (3) years of experience in relocation or real estate. - Previous customer service experience focused on high-volume telephone contact strongly preferred - Knowledge of employee relocation, mortgage lending or banking - Understanding of real estate contracts - Bilingual skills (English and Spanish) preferred - Strong customer service skills - Proficiency in Microsoft Office suite of products - Strong oral and written communications skills - Ability to multitask in a fast-paced environment - Strong analytical and problem solving skills - Strong attention to detail Requirements - The estimated base salary range for this position is $55,000 to $75,000 (annually). - The rate of pay offered is dependent upon several factors, including but not limited to, the candidate's relevant skills, education, work experience, job location/geographic region, and/or certifications. Benefits - Comprehensive suite of benefit programs including medical, dental, and vision insurance - Life and disability coverage - 401(k) retirement savings - Paid Time Off (PTO) - Flexible Spending Accounts (FSA) - Much more