Role Description We are looking for full-time Licensed Therapists to join our team and provide outpatient services through our telehealth program! - Benefits: Our team works 100% remotely from their own homes! - W2, Full-time - $80k-$89k base salary; total earning opportunity with bonuses totaling 100k annually for top earners. - Monday - Friday schedule; No weekends! Shift options include 9am-6pm, 10am-7pm, or 11am-8pm EST - Comprehensive benefits package including PTO, medical, dental, vision benefits along with liability insurance covered and annual stipend for growth & education opportunities - Additional compensation offered to bilingual candidates (Spanish)! Qualifications - Master's level degree and licensure - All LMHC and LMFT candidates must have Diagnostic Privileges (LMHC-D / LMFT-D) to apply - Fluency in English, Spanish preferred; proficiency in other languages a plus Requirements - Candidates must have unrestricted authorization to work in the United States that does not require employer sponsorship now or in the future. At this time, we are unable to support employment authorization tied to temporary or employer-dependent visa statuses. - Work from home space must have privacy for patient safety and HIPAA purposes Skills - Knowledge of mental health and/or substance abuse diagnosis - Treatment planning - Comfortable with utilizing technology at all points of the day, including telehealth software, video communication, and internal communication tools - Experience working in partnership with clients to achieve goals - Ability to utilize comprehensive assessments Next Steps It’s important to our team that we review your application and get back to you with next steps quickly. To help streamline the process and make the most of your time, we’ll send a brief questionnaire after you apply. This will gather some baseline information and help ensure a more productive conversation with our team. If there is a mutual fit, we’ll match you with the right senior recruiter to move forward in the process. Brave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply.

Role Description The Financial Counselor II provides financial guidance and support to patients by reviewing insurance coverage, estimating patient financial responsibility, and assisting with payment arrangements and financial aid applications. In addition to core responsibilities, this role serves as a resource and role model for staff, supports training and onboarding, monitors team performance, and facilitates communication between staff and leadership to ensure operational excellence. Essential Responsibilities - Review EMR and visit in-house patients to collect estimated patient portion amounts. - Obtain and verify patient insurance information and update medical records accordingly. - Provide financial counseling to patients - explaining insurance benefits, payment options, and financial responsibilities. - Assist patients with payment arrangements, charity applications, and Medicaid/state aid applications. - Monitor and maintain patient financial status to ensure accounts are within acceptable limits. - Post Emergency Room and Patient Access deposits into the system. - Enter insurance information into EMR and update system notes. - Provide estimates to patients and physicians as requested. - Coordinate with case management and insurance verification departments for concurrent certification. - Receive and receipt payments in accordance with internal cash control procedures. - Assist patients with obtaining financial resources for prescriptions through pharmaceutical grants and aid programs. - Act as a patient advocate when communicating with insurance carriers or financial institutions. - Review outstanding insurance claims and coordinate follow-up with billing staff. - Prepare medical necessity letters and process related documentation. - Maintain insurance files and stay updated on changes. - Diffuse minor issues and escalate major concerns to senior leadership. - Maintain professional image and deliver excellent customer service. - Attend mandatory training and demonstrate knowledge of safety and compliance protocols. - Handle complex insurance verifications and pre-authorizations. - Maintain effectiveness of patient flow and ensure compliance with safety and regulatory standards. - Educate staff on procedural changes and updates. - Relieve staff during absences and ensure coverage. - Assume charge responsibility in the absence of management. - Precept new employees and act as a mentor to others. - Ensure compliance with departmental policies and procedures. - Support management with special projects and reporting as needed. Qualifications - High School Diploma or GED required. - 3 or more years of experience in Patient Access, healthcare, or billing required. - Certified Revenue Cycle Representative (CRCR) issued by the Healthcare Financial Management Association (HFMA) or Certified Healthcare Financial Professional (CHFP) issued by HFMA required within 180 days of hire. - Advanced verbal and written communication skills. - Advanced interpersonal skills and ability to handle sensitive situations tactfully. - Advanced ability to work collaboratively across departments. - High level of confidentiality and professionalism. - Proficiency in finance, mathematical computations, and PC applications (Word, Excel, etc.). - Advanced organizational and time management skills. - Detail-oriented with the ability to work under pressure. - Advanced knowledge of HIPAA regulations. - Ability to interpret business and policy documents. - Understanding and sensitivity to patient needs. Benefits - Comprehensive benefits package, including PTO. - 401(k) plan. - Medical and dental plans. - Additional benefits designed to meet specific needs both inside and outside of the work environment.

Role Description The Relocation Counselor - Government is responsible for providing assistance to transferred federal client employees in the sale of existing homes in accordance with federal contracts. The position negotiates and purchases homes of transferred employees for immediate and/or future sale to potential buyers. The position also assists transferred employees in obtaining services for securing temporary or rental housing at the transferred location, purchasing of home in new location, providing mortgage related assistance, as well as other related relocation services. - Manages caseload of properties of transferred employees. Ensures compliance with contract guidelines including timeframes, equity disbursements, and marketing standards. - Initiates or receives contact with transferred employee. Provides advice and guidance on home sale process and types of services to be provided. - Conducts a thorough needs assessment at the onset of the transfer process to establish the transferee's specific requirements. - Proactively provides continuing advice and support to both the client and transferee, maintaining regular contact throughout the relocation period. - Monitors progress and activity of retained agent during listing period, ensuring compliance with appropriate guidelines and regulations. - Serves as the liaison between transferred employee and agent; maintains consistent communication and provides updates as needed. - Reviews property appraisals ensuring price assessments are consistent with contractual guidelines. - Reviews home inspections and determines repair work or upgrades required on property to expedite purchase and to ensure future marketability. - Reviews home title summary, making sure there are no outstanding liens, levies or other issues that may hinder transfer or sale of property. - Negotiates purchase price of home with transferred employee. - Transfers property to Inventory Management as necessary for follow-up and future sale. - Coordinates activity of Relocation Coordinator, ensuring consistent customer service. - Provides transferred employee recommended agents and/or service providers to provide home purchase, temporary housing or rental property assistance in new location. - Maintains appropriate files, documentation and correspondence. - Provides recommendations for process improvement and customer service enhancements as needed. - Performs other duties as assigned. Qualifications - High school diploma or GED - Associate or bachelor's degree preferred - Three (3) years of experience in relocation or real estate. - Previous customer service experience focused on high-volume telephone contact strongly preferred - Knowledge of employee relocation, mortgage lending or banking - Understanding of real estate contracts - Bilingual skills (English and Spanish) preferred - Strong customer service skills - Proficiency in Microsoft Office suite of products - Strong oral and written communications skills - Ability to multitask in a fast-paced environment - Strong analytical and problem solving skills - Strong attention to detail Requirements - The estimated base salary range for this position is $55,000 to $75,000 (annually). - The rate of pay offered is dependent upon several factors, including but not limited to, the candidate's relevant skills, education, work experience, job location/geographic region, and/or certifications. Benefits - Comprehensive suite of benefit programs including medical, dental, and vision insurance - Life and disability coverage - 401(k) retirement savings - Paid Time Off (PTO) - Flexible Spending Accounts (FSA) - Much more

Remote-Based Crisis Counselor Location: Knoxville, TN IMPORTANT NOTE: At this time, we are only hiring employees from the following states: Alabama, Arizona, Florida, Georgia, Kentucky, Louisiana, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, West Virginia, and Wyoming.  Note: This is a fully remote position.  Full-time Job Description CONTACT Workplace Expectations As part of their duties and responsibilities, all CONTACT employees are expected to consistently demonstrate the following: - Deliver high-quality work within established timelines, maintaining focus and accountability whether working independently or with guidance. - Engage respectfully and professionally with colleagues, supervisors, community partners, and individuals seeking services. - Contribute meaningfully to team efforts, embracing collaboration as a core element of CONTACT’s mission and daily operations. - Operate independently when needed, while maintaining strong communication and coordination with other team members to support shared goals and organizational continuity. - Uphold a high level of integrity, responsibility, and trustworthiness when working remotely, ensuring confidentiality, appropriate use of time, and adherence to CONTACT’s standards in all settings. Position Summary CONTACT Care Line is East Tennessee’s first crisis hotline. Our 988 Crisis Program provides text and phone-based support for individuals experiencing emotional distress or suicidal crisis. Crisis Counselors are responsible for assessing suicide risk, offering compassionate support, ensuring timely documentation, and collaborating with visitors to create safety plans. In addition to responding on the front lines, counselors are expected to engage in follow-ups, maintain communication standards, and adhere to all clinical, legal, and operational guidelines. CONTACT’s team culture values mutual support, professional growth, and a shared mission to make a difference - every single day. Primary Duties and Responsibilities Crisis Intervention and Support - Respond to 988 chat, text, and telephone interactions in a timely and compassionate manner - During chat-focused shifts, manage two concurrent chat interactions in alignment with the two-chat policy, while maintaining accuracy, professionalism, and timely responses. - Assess and mitigate suicide risk using established protocols and safety planning procedures - Deliver emotional support utilizing active listening and de-escalation skills - Provide referrals to appropriate community resources as needed - Follow all clinical and operational protocols across all shifts, including initiating phone contact in the event of disconnection with a high-risk visitor or during imminent risk (IR) situations - Initiate and conduct follow-up outreach, when necessary, based on visitor needs and clinical services guidelines - Participate in and complete training for both chat and phone-based services; maintain readiness to support visitors across all assigned mediums Clinical Documentation and Communication - Accurately and thoroughly document all visitor interactions in accordance with organizational procedures - Complete documentation within 8 minutes per interaction, ensuring clinical details are clear, timely, and aligned with documentation standards - Engage in SBAR (Situation, Background, Assessment, Recommendation) consultations for escalated visitor cases and mandatory reporting (MR) conversations - Maintain an active presence in Slack during scheduled shifts, responding within 3 minutes to messages in designated work channels relevant to your role (e.g., shift chat consults, supervisor DMs, huddles from a supervisor or mentor). Social or general update channels do not require immediate response. - Participate in meetings and supervision sessions on Microsoft Teams and be prepared to join video calls professionally when requested during scheduled shifts or for pre-arranged meetings - Read and appropriately engage with all communications and updates from leadership, including the updates and paid-staff-topics channels on Slack - Attend monthly staff meetings and actively participate in team-wide discussions and initiatives Mandatory Reporting and Compliance - Be knowledgeable of and adhere to all mandatory reporting requirements, policies, and procedures - Assist in the completion of reports involving suspected child or vulnerable adult abuse - Keep current with Title VI training and ensure adherence to non-discrimination and equity standards - Comply fully with all policies and procedures outlined in the Operations Handbook, Clinical Policy Documents, Clinical Operating Procedures, and Lifeline metrics. Professional Development and Team Collaboration - Complete all required continuing education, including clinical refreshers, Mind Meld sessions, and other assigned trainings - Attend regular clinical supervision sessions and implement feedback from supervisors - Participate in performance reviews, including probationary and ongoing evaluations - Meet or exceed performance benchmarks for quality, productivity, attendance, and ethical conduct - Support the onboarding of new team members through mentoring when requested Requirements Experience, Skills, Licenses/Certifications: - Must be 18 years of age or older - Must not be a current or recent (within the past 3 years) client of any CONTACT Care Line crisis program - Bachelor’s Degree from an accredited institution with a minimum of 120 college credits in Social Work or a related mental health field, or equivalent experience required - Minimum of 1 year of experience in mental health, crisis intervention, or a related field - Strong empathic listening and reflective communication skills - Ability to remain calm and apply logical reasoning in high-stress or high-risk situations - Skilled in identifying and responding to imminent risk, with appropriate urgency and clinical awareness - Demonstrated proficiency in using web-based applications, navigating websites, and troubleshooting basic technical issues - Growth mindset with a willingness to receive and implement feedback promptly - Commitment to non-judgmental, compassionate support for all visitors, regardless of personal, political, or philosophical differences - Resourceful, solution-focused mindset with the ability to make independent decisions under pressure - Commitment to open, timely, and respectful two-way communication - All clinical staff at CONTACT Care Line are required to complete CONTACT Crisis Counselor Basic Training within the first two weeks of employment Physical requirements include the ability to remain in a stationary position for prolonged periods and work continuously from a computer with high speed, secure internet. Salary Description $18-22 per hour