Remote-Based Crisis Counselor Location: Knoxville, TN IMPORTANT NOTE: At this time, we are only hiring employees from the following states: Alabama, Arizona, Florida, Georgia, Kentucky, Louisiana, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, West Virginia, and Wyoming.  Note: This is a fully remote position.  Full-time Job Description CONTACT Workplace Expectations As part of their duties and responsibilities, all CONTACT employees are expected to consistently demonstrate the following: - Deliver high-quality work within established timelines, maintaining focus and accountability whether working independently or with guidance. - Engage respectfully and professionally with colleagues, supervisors, community partners, and individuals seeking services. - Contribute meaningfully to team efforts, embracing collaboration as a core element of CONTACT’s mission and daily operations. - Operate independently when needed, while maintaining strong communication and coordination with other team members to support shared goals and organizational continuity. - Uphold a high level of integrity, responsibility, and trustworthiness when working remotely, ensuring confidentiality, appropriate use of time, and adherence to CONTACT’s standards in all settings. Position Summary CONTACT Care Line is East Tennessee’s first crisis hotline. Our 988 Crisis Program provides text and phone-based support for individuals experiencing emotional distress or suicidal crisis. Crisis Counselors are responsible for assessing suicide risk, offering compassionate support, ensuring timely documentation, and collaborating with visitors to create safety plans. In addition to responding on the front lines, counselors are expected to engage in follow-ups, maintain communication standards, and adhere to all clinical, legal, and operational guidelines. CONTACT’s team culture values mutual support, professional growth, and a shared mission to make a difference - every single day. Primary Duties and Responsibilities Crisis Intervention and Support - Respond to 988 chat, text, and telephone interactions in a timely and compassionate manner - During chat-focused shifts, manage two concurrent chat interactions in alignment with the two-chat policy, while maintaining accuracy, professionalism, and timely responses. - Assess and mitigate suicide risk using established protocols and safety planning procedures - Deliver emotional support utilizing active listening and de-escalation skills - Provide referrals to appropriate community resources as needed - Follow all clinical and operational protocols across all shifts, including initiating phone contact in the event of disconnection with a high-risk visitor or during imminent risk (IR) situations - Initiate and conduct follow-up outreach, when necessary, based on visitor needs and clinical services guidelines - Participate in and complete training for both chat and phone-based services; maintain readiness to support visitors across all assigned mediums Clinical Documentation and Communication - Accurately and thoroughly document all visitor interactions in accordance with organizational procedures - Complete documentation within 8 minutes per interaction, ensuring clinical details are clear, timely, and aligned with documentation standards - Engage in SBAR (Situation, Background, Assessment, Recommendation) consultations for escalated visitor cases and mandatory reporting (MR) conversations - Maintain an active presence in Slack during scheduled shifts, responding within 3 minutes to messages in designated work channels relevant to your role (e.g., shift chat consults, supervisor DMs, huddles from a supervisor or mentor). Social or general update channels do not require immediate response. - Participate in meetings and supervision sessions on Microsoft Teams and be prepared to join video calls professionally when requested during scheduled shifts or for pre-arranged meetings - Read and appropriately engage with all communications and updates from leadership, including the updates and paid-staff-topics channels on Slack - Attend monthly staff meetings and actively participate in team-wide discussions and initiatives Mandatory Reporting and Compliance - Be knowledgeable of and adhere to all mandatory reporting requirements, policies, and procedures - Assist in the completion of reports involving suspected child or vulnerable adult abuse - Keep current with Title VI training and ensure adherence to non-discrimination and equity standards - Comply fully with all policies and procedures outlined in the Operations Handbook, Clinical Policy Documents, Clinical Operating Procedures, and Lifeline metrics. Professional Development and Team Collaboration - Complete all required continuing education, including clinical refreshers, Mind Meld sessions, and other assigned trainings - Attend regular clinical supervision sessions and implement feedback from supervisors - Participate in performance reviews, including probationary and ongoing evaluations - Meet or exceed performance benchmarks for quality, productivity, attendance, and ethical conduct - Support the onboarding of new team members through mentoring when requested Requirements Experience, Skills, Licenses/Certifications: - Must be 18 years of age or older - Must not be a current or recent (within the past 3 years) client of any CONTACT Care Line crisis program - Bachelor’s Degree from an accredited institution with a minimum of 120 college credits in Social Work or a related mental health field, or equivalent experience required - Minimum of 1 year of experience in mental health, crisis intervention, or a related field - Strong empathic listening and reflective communication skills - Ability to remain calm and apply logical reasoning in high-stress or high-risk situations - Skilled in identifying and responding to imminent risk, with appropriate urgency and clinical awareness - Demonstrated proficiency in using web-based applications, navigating websites, and troubleshooting basic technical issues - Growth mindset with a willingness to receive and implement feedback promptly - Commitment to non-judgmental, compassionate support for all visitors, regardless of personal, political, or philosophical differences - Resourceful, solution-focused mindset with the ability to make independent decisions under pressure - Commitment to open, timely, and respectful two-way communication - All clinical staff at CONTACT Care Line are required to complete CONTACT Crisis Counselor Basic Training within the first two weeks of employment Physical requirements include the ability to remain in a stationary position for prolonged periods and work continuously from a computer with high speed, secure internet. Salary Description $18-22 per hour

• Advise clients on our bodyshaping program • Support clients throughout their program • Motivate clients to stay committed • Conduct workshops or provide online support

Role Description As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role. Primary Duties - Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less. - Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers. - Serves as a mandated reporter in cases of suspected abuse or neglect. - Is familiar with resources and providing information and referrals to help seekers as appropriate. - Maintains accurate and detailed contact reports. Documentation must be completed in real time. - Mentors volunteers during their training process and provides ongoing mentorship. - Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program, and contracts. - Attends routinely scheduled meetings for the Suicide Prevention Center. Qualifications - Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred. - Possess a high school Diploma or equivalent. - Be 18 years of age or older. - Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process. - Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. - Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time. - Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. - Be empathetic, flexible, and adaptable to varying situations. - Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays. - Be reliable and able to adhere to schedules based upon program needs. - Complete yearly required continuing education trainings. - Have knowledge of all job specific skills including safety assessment, data collection, and triage. - Goal-oriented team player with strong experience working in large and complex systems. - A commitment to team objectives and Didi Hirsch philosophies. - Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Benefits - This is a fully remote position. - The pay for this position is $24.00 per hour with a $3.00 overnight differential. - The schedule is Monday from 4:00pm-8:00pm and Friday and Saturday from 4:30pm-1:00am PST, totaling 20 hours per week. - This role requires a three-week 40-hour per week training at the start of employment. - Our work schedules are subject to change as necessary to meet the Agency's and its client's needs. Reasonable notice is provided to facilitate personal planning. - Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. Company Description Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Role Description Was Sie erwartet… - Analyse der Arbeitsabläufe in Notariaten in enger Zusammenarbeit mit unseren Kunden - Einführung unserer modernen Notariatssoftware bei Neukunden (remote und vor Ort) - Identifikation und Aufzeigen von Verbesserungspotentialen durch den zielgerichteten Einsatz der Software - Umsetzung und Optimierung der Arbeitsabläufe in der Software - Unterstützung bei der Erarbeitung von Problemlösungen sowie Optimierungspotentialen - Durchführung von Schulungen für Anwender (remote und vor Ort) - Schnittstelle zwischen Kunden und Produktmanagement, um Anforderungen und Feedback zielgerichtet weiterzugeben - Mitwirkung bei der Fachkonzeption und kontinuierlichen Weiterentwicklung der Software Qualifications - Abgeschlossene Berufsausbildung zur Justiz- oder Notariatsfachangestellten, Notarfachassistent:in, Notarfachwirt:in, Rechtsfachwirt:in (w/m/d) oder vergleichbare Qualifikation - Mindestens 3 Jahre Berufserfahrung in einem Notariat oder einer Kanzlei - Begeisterung für innovative IT-Lösungen und komplexe juristische Sachverhalte - Technisches Grundverständnis und Interesse an digitalen Arbeitsprozessen - Praktische Erfahrung im Umgang mit Notariatssoftware und im Bereich des elektronischen Rechtsverkehrs - Kommunikationsstärke und ein überzeugendes, professionelles Auftreten sowie strukturierte, eigenständige und kundenorientierte Arbeitsweise - Gute IT-Kenntnisse, insbesondere im Umgang mit Microsoft Word - Fließende Deutschkenntnisse in Wort und Schrift, gute Englischkenntnisse wünschenswert - Bereitschaft zu Dienstreisen innerhalb Deutschlands Benefits - Sinn: Digitalisierung der Verwaltung und Justiz mit hochsicheren, hochverfügbaren Diensten - Freiraum: je nach Wunsch 32-40 Wochenstunden, Gleitzeit, 30 Tage Urlaub, Freizeitausgleich bei Mehrarbeit, viel Entscheidungsfreiheit, gute Work-Life-Balance - Mobiles Arbeiten: Eine flexible Einteilung deiner Arbeitszeit inkl. mobilen Arbeitens - Benefits: Aktienprogramm (die Firma gehört den aktiven Mitarbeitenden), Mobilitätszuschuss, Team- und Firmenevents, zentral gelegene Büros in Heidelberg, Fulda und in Berlin am Bergmannkiez