Weichert Referral Associates Co., Inc.

Role Description The Relocation Counselor - Government is responsible for providing assistance to transferred federal client employees in the sale of existing homes in accordance with federal contracts. The position negotiates and purchases homes of transferred employees for immediate and/or future sale to potential buyers. The position also assists transferred employees in obtaining services for securing temporary or rental housing at the transferred location, purchasing of home in new location, providing mortgage related assistance, as well as other related relocation services. - Manages caseload of properties of transferred employees. Ensures compliance with contract guidelines including timeframes, equity disbursements, and marketing standards. - Initiates or receives contact with transferred employee. Provides advice and guidance on home sale process and types of services to be provided. - Conducts a thorough needs assessment at the onset of the transfer process to establish the transferee's specific requirements. - Proactively provides continuing advice and support to both the client and transferee, maintaining regular contact throughout the relocation period. - Monitors progress and activity of retained agent during listing period, ensuring compliance with appropriate guidelines and regulations. - Serves as the liaison between transferred employee and agent; maintains consistent communication and provides updates as needed. - Reviews property appraisals ensuring price assessments are consistent with contractual guidelines. - Reviews home inspections and determines repair work or upgrades required on property to expedite purchase and to ensure future marketability. - Reviews home title summary, making sure there are no outstanding liens, levies or other issues that may hinder transfer or sale of property. - Negotiates purchase price of home with transferred employee. - Transfers property to Inventory Management as necessary for follow-up and future sale. - Coordinates activity of Relocation Coordinator, ensuring consistent customer service. - Provides transferred employee recommended agents and/or service providers to provide home purchase, temporary housing or rental property assistance in new location. - Maintains appropriate files, documentation and correspondence. - Provides recommendations for process improvement and customer service enhancements as needed. - Performs other duties as assigned. Qualifications - High school diploma or GED - Associate or bachelor's degree preferred - Three (3) years of experience in relocation or real estate. - Previous customer service experience focused on high-volume telephone contact strongly preferred - Knowledge of employee relocation, mortgage lending or banking - Understanding of real estate contracts - Bilingual skills (English and Spanish) preferred - Strong customer service skills - Proficiency in Microsoft Office suite of products - Strong oral and written communications skills - Ability to multitask in a fast-paced environment - Strong analytical and problem solving skills - Strong attention to detail Requirements - The estimated base salary range for this position is $55,000 to $75,000 (annually). - The rate of pay offered is dependent upon several factors, including but not limited to, the candidate's relevant skills, education, work experience, job location/geographic region, and/or certifications. Benefits - Comprehensive suite of benefit programs including medical, dental, and vision insurance - Life and disability coverage - 401(k) retirement savings - Paid Time Off (PTO) - Flexible Spending Accounts (FSA) - Much more