Role Description As a Customer Support Operator, you’ll be the voice of Picklebet, delivering high-quality, empathetic, and real-time support via live chat and email. You will: - Champion our customers: Own live chat and email conversations, solving everything from complex betting queries to technical glitches with speed and personality. - Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, real-time environment where priorities can shift quickly. - Keep gaming safe: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a safe and fair experience for all customers. - Bridge the gap to tech: Investigate customer feedback, escalate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience. - Grow with us: This is a genuine entry-level role into the gaming space with opportunities to progress as our operations scale. Qualifications - Previous experience in a customer-facing or customer service role - Excellent written and verbal communication skills - Strong problem-solving skills - High level of attention to detail - Ability to stay calm, empathetic & professional when handling customer concerns - Confidence working independently in a remote environment - Reliable home working setup and stable internet connection - Availability to work evenings and weekends - Betting industry experience and/or a genuine passion for Sport & Racing Requirements - 2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments - Experience using tools like Zendesk, Jira, or Confluence - A passion for racing and sport Benefits - You’ll be joining a top 10 Australian betting brand set to make waves internationally, with a genuine opportunity to contribute to the team and grow with the company. - You’ll work on an innovative product across racing, sports and esports, gaining hands-on experience in a fast-moving, highly-regulated digital industry where ideas turn into action quickly. - As we continue to grow, so will your opportunities. - What really sets us apart is our team culture - collaborative, accountable, and full of people who take ownership, support each other, and genuinely care about doing great work!

Role Description We are seeking qualified individuals who enjoy assisting their clientele with making and confirming reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This role is ideal only for those who are detail-oriented, client-centered, and are comfortable working independently in a remote environment. - Assist clients with making personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Complete required training and participate in ongoing training Qualifications - Must be authorized to work in the US, UK, Mexico, Australia, Spain, or Latin America - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also recommended) - Must be at least 18 years of age Benefits - Fully remote capability - Flexible schedule - Supportive and collaborative team environment

Role Description The Customer Service Representative (CSR) is a professional role responsible for responding to inquiries from Johns Hopkins Health Plans members, providers, and internal stakeholders. The CSR listens actively, provides accurate information, resolves issues, and documents interactions in JHHP’s systems. - Answer inbound calls from Medicare Advantage members, representatives, and providers with empathy and professionalism. - Handle a variety of call types including benefit eligibility, enrollment, and claims status. - Conduct thorough research using available resources to resolve inquiries within CMS guidelines and internal policies. - Demonstrate strong listening skills and patience to understand and address member needs. - Work independently while collaborating with team members to ensure first-call resolution and a positive member experience. - Navigate multiple systems to resolve complex issues and advocate for members. - Exhibit a passion for delivering exceptional customer service that positively impacts STAR ratings. - Make outbound calls as needed for surveys and to resolve outstanding issues. - Communicate clearly and concisely, both verbally and in writing. - Adapt to changes and demonstrate flexibility in a dynamic environment. Qualifications - High school diploma or equivalent. - Inbound call center experience required, preferably in health insurance. - Medicare Advantage experience strongly preferred. - Strong problem-solving and communication skills. - Proficient in Microsoft Office (Word, Excel, Outlook). - Ability to handle confidential information professionally. - EPIC experience a plus; training available. - Applicants must hold their permanent residence in one of the following locations to be considered for this position: Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida. Requirements - 12 hour shifts. - Rotating work days: Sunday-Saturday, 8am-8pm. - 100% Remote position. - Equipment will be provided. - Employee will need to have efficiently working wi-fi. - Wi-fi will need to pass minimum speed test during interview process. Benefits - Pay rate: $21.87 per hour. Company Description Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Title: Customer Solution Associate, Proficient in English and French Location: Málaga or Valencia, Spain  Remote Job Description: Position open to candidates located in Málaga or Valencia. Avature is a highly customizable platform and is used by many different businesses for a variety of purposes. As a Customer Solution Manager Associate, you'd perform a key role in maintaining long-lasting customer relationships by understanding each client's needs and how our products can be tailored to them. Your challenges and objectives: - Profoundly understand the potential uses of our platform to fulfill customer needs. - Collaborate with the account manager to build strong customer relationships by being attentive to their requirements. - Add value to each customer's configuration by understanding their specific needs. - Prioritize assignments and develop a clear vision of their context to keep your workload organized and relevant. Your day-to-day activities: - Meet with account managers to understand the scope and time frames of each assignment. - Manage team assignments from case creation to resolution, interacting with other teams and providing feedback along the way. - Help configure customized Avature solutions by: - Moving configurations from test environments to production. - Analyzing and creating relevant reports. - Running QA tests to ensure everything works as expected. About you: - Fluent in English and French. - Strong analytical capabilities. - Exceptional communication skills. - Passionate about technology. - Advanced education is valued. About us: Avature is a market leading enterprise SaaS Solution provider for global talent acquisition and talent management. We have a strong commitment to high quality engineering and customer service and are recognized innovators in the very large company market. We currently work with over 650 companies worldwide, including 110 of the Fortune 500, all of the Big Four consulting firms, the largest banks and manufacturers in the world, and five governments. We design, build, implement, and support our product ourselves. With 26 releases a year and a strong commitment to innovation and quality engineering, our private cloud platform has become the product choice for the very large global organization. At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We offer a career development program that supports continuous learning and thoughtful leadership, and that meaningfully impacts each individual's professional trajectory. What we offer: - A fast-paced, energetic, and engaging environment. - Flexible hours. - Work remotely or come by the office as much as you want. We have workplaces in Madrid, Barcelona, and Málaga. - Competitive salary, with one review a year. - Sanitas health coverage. - 23 vacation days a year. - Four days a year to attend events related to professional development. - Paid internet service expenses. - Flexible compensation plan. An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization.