• Follow SOP’s to reduce aging AR >60‑day balances • Outreach to customers by phone, email, and/or letters • Handle sensitive information in a confidential manner • Prepare updates on account resolution for various levels of leadership • Document all activities and attempts to reduce balances • Prepare placement packages for outside attorneys for possible litigation • Communicate via telephone with operations management, physicians, attorneys, and internal customers • Utilize tools to obtain improved billing information • Perform research and evaluation of complex projects/assignments to identify and measure financial implications • Analyze and determine areas for process improvement and education

Role Description The Credit & Collections Analyst will serve as the primary customer contact for the credit & collections, customer service and cash application functions of an assigned portfolio. This position will manage the customer base in a positive manner and will help the department reach its cash collection and DSO goals. The Credit & Collections Analyst will be responsible for the credit and collection efforts, as directed by the Manager of Credit and Collections to ensure the proper account coverage across the delinquent portfolio and provide daily feedback on unresolved issues. The position reports to the Supervisor of Credit and Collections. Job Responsibilities - Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as adherence to the standards of responsible collection practices. - Follow up to customers within a “customer focused” framework; leading to the resolution of payment issues, by proactive identification and resolution methods. - Analyze customer invoices to ensure contract terms and conditions are being followed. - Cash applications and adjustments to specific accounts as provided by Treasury backup. - Resolution of Customer Email and Phone inquiries expected within a 24 hour turn-around. - Gather credit and/or collections reference information, as required when needed. - Complete ad hoc projects and related deliverables, as assigned. - Proven ability to manage competing priorities under tight deadlines. - Understand/review customer’s claims and able to find quick resolution. - Handle dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion. - The ability to effectively answer questions and resolve issues with limited information. - Ability to take initiative to quickly research and identify the right solution to uncommon issues or inquiries. Qualifications - Dispute resolution for Fortune 500 customer accounts is highly desired. - Must have strong general knowledge of the billing and collections process cycles. - Must possess strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills. - Have the ability to work well under pressure while maintaining a professional and positive demeanor and continually multi-task to meet deadlines. - Ability to work effectively in a matrix organization using interdepartmental communication. - Strong negotiation skills and use solid judgment in changing a customer’s objections into a commitment to pay. Requirements - Experience with dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion. - Three to five years previous collections experience within an Accounting environment (previous high-tech experience preferred). - Experience in a multi-functional role and using multi-company accounting software package – Oracle Preferred. - 4 year college degree preferred, but not required in Accounting, Business or equivalent experience. - Complete use and functionality of the Microsoft 2010 Office product suite. - Advanced level Excel experience is required. Benefits - Excellent Health, Dental & Vision Insurance. - Retirement 401(k) Savings Plan. - Generous paid time off policy including paid parental leave.

• Reduce aged accounts receivables and lower DSO within an assigned portfolio • Execute daily business-to-business collection outreach efforts • Engage with clients across various U.S. industries to secure payments • Maintain detailed records of outreach actions, outcomes, and follow-up steps • Collaborate with the billing team and Financial Analysts to resolve issues and expedite payments • Escalate collections issues to leadership when necessary • Identify, document, and implement best practices and process improvements

Title: Senior Estimator - Water/Wastewater Construction Location: Kelowna BC CA Job Description: Senior Estimator – Water/Wastewater Construction Maple Reinders is currently looking to add an experienced Construction Professional to our Civil Estimating team. The successful candidate will have the opportunity to work on a variety of civil projects across Canada with a focus on Water / Wastewater. We are a growing organization and are continually winning new work! Whether the opportunities are Plan Spec, Design/Build, or Construction Management, our Estimator will prepare tenders from concept to submission with an emphasis on understanding and evaluating risk. The successful candidate will have experience with the following: - Assuming responsibility for the preparation of detailed and accurate cost estimates and tenders, employing your experience and working with Maple accepted practices and systems. - Reviewing drawings and specifications, developing a thorough understanding of the project needs, requirements and risk. - Selecting and contacting of sub-contractors and suppliers and obtaining quotations. - Preparing and reviewing suppliers and sub-contractors’ scope of work. - Preparing quality take-offs, with specific focus on self-performed and self-priced tasks. - Closing tenders in consultation with senior managers. - Finalizing final tender submission. - Assisting with coding of estimates where we are the successful bidder. - Review of preliminary work schedules using MS Project. - Identifying construction risks, opportunities and thorough assessment of site conditions, Sub-contractor and Labour availability. - Liaise, consult, and communicate with Engineers, Architects, Owners, Contractors, and Subcontractors, and provide value engineering and adjustments to cost estimates. - Assisting Chief Estimator with reviewing bid opportunities and strategies. - Participating, as a member of a proposal team in the development of P3, Design/Build, Design Build Operate, Construction and/or Project Management opportunities, together with Major Projects staff. - Participating in the preparation of presentations or proposals with the Major Projects staff. - Cultivating and maintaining positive relationships with Sub-contractors, Suppliers and Engineers. - Mentoring and coaching junior staff. Also determining the following: - The flow of product through an operating process facility and how proposed contract changes will need to be incorporated - How the construction of the facility will need to progress from a practical standpoint including sequencing, tie-ins and staging of the work. We are looking for an Estimator with experience working for a general contractor who currently have: - 7+ years experience estimating Water/Wastewater projects or working in a combined role of Project Manager & Estimator in Water / Wastewater. - We would also consider applicants with a background as a Project Manager, Superintendent, or trades person with experience in Water / Wastewater construction. - Mechanical experience in the food & beverage or chemical industry is also an asset. - Process Mechanical experience preferred. - Civil (excavation and site piping) experience would be an asset. - Experience using Bluebeam, Planswift, and Costx is considered and asset - Advance knowledge of Microsoft Excel. - A University Degree/Technology Diploma in Engineering, Red Seal Certification (mechanical related) or a combination of education and industry experience. About Maple Reinders: Maple Reinders is one of Canada’s most respected and trusted construction firms, delivering innovative solutions for over 55 years. We are a full-service construction provider specializing in ICI buildings (industrial, commercial, institutional) and civil/environmental projects such as water and wastewater treatment plants, composting facilities, energy-from-waste, and biogas systems. With 500+ team members across six offices nationwide and more than 2,900 projects completed coast-to-coast, we’ve built a reputation for excellence, adaptability, and integrity. We are proud to be: - A Platinum Member of Canada’s Best Managed Companies - Certified Great Place to Work - Recipients of numerous awards for innovation, sustainability, and design We want an individual who will embody Maple Reinders core values of - People – Supporting our people to thrive. - Integrity – Doing the right thing without compromise. - Relationships – Building trust with clients & partners. - Stewardship – Caring for communities & the environment. - Ingenuity – Embracing challenges. Encouraging ideas. Engineering solutions. Why you should work here: - Competitive Salaries (paid weekly) - Starting at three weeks paid vacation plus additional gifted days off over the Christmas break - RRSP with employer matching (up to 5%) - Discretionary bonuses & profit sharing - Group Health Insurance Plan (medical, dental, health care spending account) - Life insurance and disability coverage - Employee rewards program (Maple Points) - Discount programs & memberships - Employee and Project referral bonuses - Employee Assistance Program - Career growth and learning opportunities, including professional certifications Salary Range: $105,000 - $155,000 / Year (depending on experience) Location: Primarily looking for an individual in our Mississauga office but may consider other office locations for the right individual. Would also consider fully remote work for the right candidate. Interested in Joining Our Team? Submit your resume and project list through this posting or on our website. Only those selected for an interview will be contacted. We use artificial intelligence (AI) to review resumes of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions. Maple Reinders is an equal opportunity employer and supports employment equity and diversity in the workplace. We encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, and others who reflect our ever-changing workplace. Upon request, Maple Reinders accommodates candidates with disabilities throughout the hiring process. If you require accommodation during the hiring process, please contact hr@maple.ca. https://www.maple.ca/