Title: Manager, Technical Advertising Solutions - Americas Location: New York United States Advertising – Advertising Sales - Emerging and Scaled Sales / Permanent / Hybrid Job Description: We're looking for a Manager, Technical Advertising Solutions to lead a team responsible for ensuring the successful delivery of advertising campaigns across Spotify's Ads business. You'll partner closely with Sales, Product, Engineering, buyers, and DSP partners to solve complex technical challenges across our Programmatic and Direct advertising products, improve campaign performance, and help scale a world-class advertising platform. The Manager, Technical Advertising Solutions will serve as the operational and technical lead for their regional team - driving quality, optimizing campaign delivery, and fostering strong partnerships with internal and external stakeholders. This role works in close coordination with our offshore support teams and reports to the Head of Global Advertising Solutions (Programmatic & Direct). What You'll Do - Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns - Partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation. - Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues - Partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges - Lead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomes - Own the regional ticket-based support workflow, maintaining quality and SLA standards across the team - Drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting - Serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance - Identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions. Who You Are - You have 5+ years of experience in digital advertising, including 3+ years working with programmatic advertising solutions. - You have experience leading, coaching, and developing high-performing technical or operational teams.; experience partnering with globally distributed support teams is a plus - You have experience in Ad Operations at a Publisher, SSP, and/or DSP - DSP experience is a strong plus - You have experience building strong cross-functional relationships across go-to-market teams such as Sales and Customer Success - You have strong technical knowledge of the digital ads ecosystem, including ad serving, programmatic buying, campaign delivery, and measurement - You have experience working on a ticket-based support or operations system - You have customer service or client-facing experience, with a track record of managing stakeholder expectations under pressure - You are highly adaptable to new systems, platforms, and technologies - You have strong knowledge of the broader digital advertising industry landscape, including DSPs, SSPs, DMPs, and ad verification tools Where You'll Be - This role is based in New York - We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. This team operates across our EST time zone for collaboration. The United States base range for this position is $114,486.00 - $163,552.00, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

• Provide technical thought leadership and advice to enterprise customers on how to transform their digital experience • Take total ownership of the technical sale and all associated processes • Identify and qualify technical opportunities while developing and maintaining trusted advisor relationships with key customer stakeholders • Deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations to ensure successful solution deployments

Role Description We are seeking an Application & Sales Engineer – Screening Business Line to join our Screening Applications and Sales Support team. You will be responsible for supporting screening equipment projects across North America, managing the application process from RFQ through delivery, and ensuring accurate technical solutions for customers. This involves coordinating closely with dealers, customers, and internal stakeholders while providing technical expertise on equipment selection, application suitability, and aftermarket support. Your role plays a crucial part in ensuring seamless project execution and customer satisfaction, which will positively impact business growth and long-term customer relationships. In this position, you will report to the Screening Business Line Manager / Applications Manager. This position is fully remote within the USA or Canada, and we are happy to offer flexible working arrangements. Team you belong to You will join a team of technical application engineers and sales support specialists who are passionate about delivering accurate, high-quality screening solutions and strive to support efficient project execution across the aggregates business. We work closely with internal stakeholders such as Engineering, Sales, Supply Chain, and Aftermarket teams, as well as external partners including dealers and customers across the USA and Canada. Our team culture is all about collaboration, responsiveness, technical excellence, and customer focus. What you’ll do - Serve as the primary point of contact for day-to-day communication with dealers and customers regarding screening equipment. - Manage the application process from RFQ receipt through internal review to final communication of solutions. - Provide technical support for capital screening equipment and feeders, ensuring correct selection and application suitability. - Coordinate workflows and information flow across Engineering, Sales, and Supply Chain teams. - Maintain clear and proactive communication with stakeholders regarding timelines, scope, and expectations. - Support spare parts and aftermarket activities, including stocking evaluations, parts selection, and availability coordination. - Work cross-functionally to ensure smooth project execution from inquiry through delivery. - Support the Aggregates business across the USA and Canada. Qualifications - Strong technical background with hands-on experience in screening equipment and feeders. - Solid understanding of aggregates industry applications and material processing workflows. - Excellent communication skills with the ability to interact effectively with customers, dealers, and internal teams. - Highly organized and detail-oriented, with the ability to manage multiple RFQs and projects simultaneously. - Comfortable working cross-functionally with Engineering, Sales, Supply Chain, and aftermarket teams. - Customer-focused mindset with the ability to balance technical accuracy and commercial priorities. - Strong coordination and problem-solving skills in a fast-paced environment. Nice-to-have - Experience with ERP/CRM systems (e.g., SAP, Salesforce). - Exposure to aftermarket support, spare parts planning, or inventory coordination. Benefits - Metso is committed to pay equity and transparent reward practices globally. - Compensation information is shared in line with local legislation and applicable recruitment practices. Company Description Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

Role Description Day-to-Day Responsibilities: - Execute personalized outbound outreach to existing/prospective client contacts on behalf of Client Partners. - Use CRM tools to send, track, and log all communications accurately. - Apply standardized tags and notes to capture context and outreach outcomes. - Coordinate with Client Partners to ensure messaging aligns with account history and intent. - Maintain data accuracy and consistency to support reporting and future automation. - Document recurring outreach patterns and flag opportunities for process improvement. Tooling Collaboration & Interim Automation Support: - Execution: Daily operations within Salesforce, Pipeliner, and Revenoid to maintain momentum. - MCAE Alignment: Submit successful "Personalization Patterns" to the MCAE Lead to be considered for broader Marketing Cloud Account Engagement automated tracks. - Product Feedback Loop: Bi-weekly "Friction Report" delivered to the Tech Enablement/Product team identifying manual tasks that are "Ready for Automation" based on volume and repeatability. Qualifications - Strong understanding of B2B sales workflows, preferably staffing or professional services. - Hands-on experience with CRM systems (Salesforce preferred). - Operational Content Creation: Ability to draft high-context, 1-to-1 sales messages that adhere to brand voice while documenting the triggers used for that personalization. - Process Documentation: Proven ability to map manual workflows into step-by-step logic that can be translated into Salesforce Flow requirements. - Data Integrity Mindset: Approach to CRM entry, understanding that a missed tag today means a broken AI model tomorrow. - Strongly Preferred: - Exposure to sales enablement, sales operations, or RevOps. - Familiarity with AI-assisted tools (content generation, enrichment, automation). - Comfort working in transitional, evolving systems. Company Description