• Maintain and continuously improve the ServiceNow platform. • Configure, administer, and enhance the ITSM, ITOM, CMDB, and HAM modules. • Support and optimize processes including Incident Management, Problem Management, Change Management, and Request Management. • Ensure the quality, governance, and integrity of CMDB data. • Gather and analyze requirements with business areas. • Translate functional needs into solutions within the ServiceNow platform. • Participate in automation and digital transformation projects. • Prepare functional and technical documentation. • Identify opportunities to improve and optimize processes. • Provide support to global users and stakeholders.

• Configuration of Armis solutions within ServiceNow platform • Support user provisioning and access certification processes • Develop and maintain integrations between ServiceNow Modules and third-party tools • Enhance automation and orchestration workflows using ServiceNow Flow Designer and Security Orchestration Automation and Response (SOAR) • Develop scripts, custom applications and workflow automation within ServiceNow to extend IRM and SecOps capabilities • Map Armis asset intelligence into ServiceNow data models, CI classes, ownership models, reconciliation patterns, and risk workflows • Assist in conducting client stakeholder workshops, participate in requirements gathering and documentation • Develop governance processes for human and non-human identities • Troubleshoot and resolve issues related to ServiceNow functionalities and integrations • Assist in creating and conducting product demos to stakeholders for the purpose of client discovery and or product training efforts • Establish trusted client relationships and advise clients on their business needs • Configure authorization visibility dashboards and access analytics reporting • Configure Armis platform settings, asset classifications, dashboards, reports, policies, alerting logic, exposure views, and use-case-specific workflows • Validate that Armis deployments align to client business outcomes, such as asset visibility, CMDB enrichment, OT visibility, vulnerability prioritization, incident response readiness, cyber insurance support, and audit evidence. • Develop direct system testing and validation procedures and documentation • Develop test plans to address specifications and requirements • Conduct testing and support deployment of identity security solutions • Assist Templar Shield clients with developing, implementing, and strengthening identity security programs • Participate in the installation, implementation, configuration, and support of ServiceNow system components • Comply with established Software Development Lifecycle (SDLC) and or Agile method for design and development of various solutions on the identity security platform to ensure all efforts are coordinated and controlled • Assist in soliciting and managing to completion feedback from requestors on quality, timeliness, and effectiveness of ServiceNow implementations against business and functional requirements • Stay up to date with the latest cybersecurity threats, vulnerabilities, and updates to the ServiceNow platform as well as identity security modules • Research and evaluate available identity security platforms to meet customer requirements • Support internal sales and client account teams in identifying new business opportunities • Support in the creation of proposals, effort, and cost estimates and submit responses to Request for Proposals (RFP's) • Assist in sales pursuits and proposals and assist growing Templar Shield practice areas • Work closely with dispersed resources throughout multiple cities and countries • Participate in development of training curriculum and course content • Travel as needed based on the project and business development requirements

Role Description GovCIO is currently hiring for ServiceNow developers to support on-going application development efforts for the Department of Homeland Security (DHS). This role will be responsible for executing on custom application development within the ServiceNow platform alongside an agile development team with additional developers, business analysts, and quality assurance personnel. This role will also support dashboard development and reporting based on data from ServiceNow applications. This role will be a fully remote position. - Develop, maintain, and expand a set of custom-developed ServiceNow applications utilizing the Now Platform. - Develop front and back-end components connected to a blended technology stack and focus on interconnecting these ServiceNow functions into legacy systems. - Support dashboard development and metrics creation based on data within ServiceNow applications. - Rapidly deliver both lightweight back-end services and front-end public-facing web stack. - Diagnose and troubleshoot production application issues. - Promote and drive innovation in technologies, processes, and tools. - Work with Product Owners and Scrum Teams in requirements decomposition, backlog refinement, and breakdown of user stories and tasks. - Interaction with stakeholders in support of the Product Owner. - Use unit and integration testing to ensure systems are defect-free. - Interface with internal and Government management personnel. Qualifications - Bachelor's Degree - 8+ Years of work experience - 4+ years of development experience - 2+ years' experience in ServiceNow and the Now Platform - ITSM, App Engine and/or Integration Hub - Must be a U.S. Citizen - Must be able to design, discuss, and document system strategies for platforms, applications, and networks - Experience writing both unit and end-to-end automated tests. - Proficient with Jira and GitHub Requirements - ServiceNow development and the Now Platform including ITSM, App Engine, Integration Hub, Mobile Studio, and Automated Test Framework - JAVA development experience - ServiceNow Certification (Certified System Administrator or Application Developer) - Ability to obtain and maintain a DHS clearance. (US Citizenship required) Posted Salary Range USD $120,000.00 - USD $130,000.00 /Yr.

• Develop quality software and web applications • Analyze and maintain existing software applications • Design highly scalable, testable code • Discover and fix programming bugs • 3rd party integration development (REST, SOAP, mid servers, etc) • Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, UI scripts • Work independently with customers on implementations and remote services • Troubleshoot basic configuration/script issues • Attend requirements review and validation sessions as needed • Participate in SCRUM calls • Utilize strong written and verbal communication skills • Stay on time and on task with assigned customer work