• Define the end-to-end family engagement strategy to ensure high retention and successful clinical outcomes. • Identify and mitigate Social Determinants of Health (SDOH) that create barriers to consistent treatment for families. • Oversee the family experience from the point of intake through assessment, treatment, and eventual discharge. • Develop and maintain a robust network of community partners, outside agencies, and higher levels of care (HLOC) for referrals. • Create innovative parent-engagement initiatives to drive the timely completion of clinical assessments and treatment goals. • Provide high-level support for families in crisis, offering resources for financial stability, housing, or specialized advocacy. • Partner with clinical leadership to ensure family engagement efforts are synchronized with the child’s clinical treatment plan. • Establish the 'Family Success Playbook,' documenting SOPs for care coordination that can be scaled as the team grows. • Act as the senior escalation point for complex family situations that require a high degree of empathy and creative problem-solving. • Collaborate with the Ops team to ensure that scheduling and administrative logistics support, rather than hinder, the family's journey. • Communicate with families on pauses in care and next steps. • Strategize and deploy AI-enhanced workflows to automate routine family interactions and administrative logistics, maximizing the team's capacity for high-touch client engagement efforts. • Harness AI-driven predictive analytics to identify real-time trends in family engagement and potential barriers to care, allowing for proactive, data-informed interventions at scale. • Evaluate and implement AI-powered tools for automated resources to ensure consistent, high-quality family support while maintaining operational efficiency. • Oversee all clinical appeals (from submission through final determination) and all external Peer-to-Peers and Peer Reviews; analyze outcomes for systemic change. • Collaborate with payers and agencies on utilization-related clinical issues and resolution.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences. This role will be part of Airwallex's Risk Platform team, building out our Anti-Fraud capabilities to protect our customers from Payment fraud. You will be responsible for developing and implementing strategies to prevent, detect, and mitigate fraud within our products and services at global scale, as well as leading Fraud-related product initiatives from ideation to launch. You will bring a fraud product to market, and productise a fraud product add on service for Airwallex to better serve our customers. Responsibilities: - Lead the strategy for our Payment fraud products and prioritise the roadmap for key features and capabilities - Work with commercial strategy teams to develop and enrich our customer facing fraud management offerings - Oversee the product lifecycle of our fraud prevention capabilities and tools for our risk analytics and operation teams and customers - Work with the risk analytics team to develop and implement fraud detection and prevention solutions, and monitor their effectiveness - Lead cross-functional teams, including engineering, data science, legal and compliance teams to develop market leading products that align with business objectives and regulatory requirements. - Manage Airwallex's team of Fraud Analysts and ensure proactive monitoring of fraud metrics, identification of patterns and trends, and gathering of insights to improve fraud prevention strategies and tooling. Requirement: - 7 to 15 years of overall professional experience - 5+ Years of experience in Payments Fraud or Payments Risk Management - Experience in product management, go-to-market propositions, product design, product planning and development - Excellent analytical, problem-solving, and communication skills Additionally, you should have: - Demonstrated high academic achievements across your Bachelor's or higher degree in a STEM field - Experience in Fintech or other domains with high conceptual complexity Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

Role Description To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Pricing Director located in US Remote Virginia Area. Reporting to the Global Sales Operations Director, the Pricing Director will be responsible for pricing strategy, commercial governance, deal support, pricing analytics and pricing operations across multiple regions. - Enhance and maintain the company's pricing strategy, architecture, and governance framework. - Lead pricing reviews, annual pricing actions, and pricing optimization. - Evaluate pricing opportunities across product, region, and customer segment. - Develop pricing recommendations supported by market, customer, and financial analysis. - Manage discount policies, pricing guidelines, and approval matrix execution. - Serve as the primary escalation point for strategic and non-standard commercial opportunities. - Partner with lead field sales to balance growth objectives with margin performance. - Ensure commercial pricing consistency across regions. - Drive deal review processes and governance mechanisms to improve pricing discipline. - Develop reporting and KPIs that measure pricing effectiveness. - Monitor price realization, discount trends, and margin performance. - Lead price leakage analysis. - Identify and quantify opportunities for revenue and margin improvement. - Enhance and maintain processes for price lists, price books, and controls. - Oversee pricing-related processes within configurators, ERP, and contract management platforms. - Ensure operational excellence in pricing execution and compliance. Qualifications - 8 - 12 years of experience in pricing, commercial strategy, deal desk, sales operations, finance, or related disciplines. - 3 - 5+ years of leadership experience. - Demonstrated experience developing and enhancing pricing strategies. - Experience supporting complex B2B, engineer-to-order, and run-rate sales environments. - Strong financial, analytical and commercial acumen. - Experience supporting multiple geographic regions and customer segments. - MBA or advanced business degree preferred. Benefits - Full range of medical, dental, and vision plans - Life Insurance - Short-term and Long-term Disability - Matching 401(k) Contributions - Vacation and Paid Sick Time - Tuition Reimbursement Company Description Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.

• Engagement leadership across the EHR lifecycle. • Lead implementation, go-live, and post-live optimization engagements end to end, including command center operations, cutover and conversion strategy, defect management, adoption planning, and the stabilization activities required to achieve a fully operational system. • Revenue cycle performance. • Lead revenue cycle implementation and optimization engagements with measurable impact on key financial metrics, including net collection rate, cash acceleration, denial rate, accounts receivable days, cost-to-collect, and clean claim rate. • Connect technical configuration — charging, claims, remittance, 835/ERA, cash posting, and lockbox and banking transitions — to financial outcomes that are visible to client leadership. • Patient throughput and logistics. • Lead engagements across capacity and patient logistics platforms, including Grand Central, Transfer Center, and Capacity Command Center, linking bed management, transfer operations, and command center workflows to outcomes such as length of stay, transfer acceptance, capacity utilization, and patient flow. • Executive relationship management. • Serve as a trusted advisor to CFO, COO, CIO/CMIO, and revenue cycle and operational leadership. Anticipate client needs and develop individual engagements into sustained, multi-workstream relationships. • Account growth and practice development. • Own account strategy and growth, lead pursuits and proposal development, and apply sound commercial judgment to scoping and pricing. • Contribute to the development of the practice through delivery frameworks, methodologies, and the mentorship and growth of consulting staff. • Thought leadership. • Advance a clear, evidence-based point of view on adoption and sustainability — the factors that determine whether a build, optimization, or other consulting solution endures beyond go-live — and apply that perspective to the design of engagements.