AnswersNow

• Lead all front-end operations, including registration, benefits verification, medical documentation, and prior authorization • Analyze root causes of rejections and edits to implement corrective actions and minimize denials • Monitor key performance indicators (KPIs) such as clean claim rates, insurance verification accuracy, and charge lag • Provide regular executive-level updates on credentialing performance, priorities, and operational risks • Hire, train, and manage staff productivity, providing coaching to ensure compliance with HIPAA and payer policies • Collaborate with clinical, back-end RCM, and billing teams to improve cash flow and revenue acceleration • Develop SOPs and implement new IT systems to improve process efficiency

Head of Finance Location Remote Employment Type Full time Location Type Remote Department Ops & Admin OverviewApplication Head of Finance Remote, Anywhere in the US About the Role The Head of Finance is a key member of the executive leadership team, reporting to the CEO and partnering closely with the Board and cross-functional leaders. This role will own and evolve the company’s financial strategy, build scalable infrastructure, and provide clear, data-driven insights to guide decision-making in a complex, high-growth environment. About AnswersNow AnswersNow is a high-growth, venture-backed digital health company delivering personalized, virtual autism care to families across the U.S. Through our proprietary platform, we provide faster access to care, improved clinical outcomes, and a more convenient experience for families—while building a differentiated model powered by technology and data. We are at a pivotal stage of growth, expanding nationally and investing in the financial and operational infrastructure needed to scale effectively and support future strategic opportunities. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Job Details - Fully remote – work from anywhere in the U.S. - W2 Full-Time Job Requirements - 10+ years of progressive finance leadership experience - Background in venture-backed, private equity, or high-growth environments preferred - Experience with fundraising, investor relations, and board engagement - Strong technical foundation in accounting, financial reporting, and internal controls - CPA, CFA, or MBA preferred Who You Are - Strategic, hands-on finance leader who thrives in high-growth, venture-backed environments - Deep expertise in financial modeling, unit economics, and capital strategy - Proven experience building and scaling finance functions, systems, and teams - Strong understanding of complex business models; healthcare or payer experience is a plus - Clear and effective communicator, able to translate complex financial data into actionable insights - Builder mindset with the ability to operate both strategically and tactically in a fast-paced environment What You’ll Do - Lead company-wide financial strategy, including long-range planning, capital allocation, and investment prioritization - Serve as a trusted advisor to the CEO and leadership team on growth, performance, and strategic decisions - Own forecasting, budgeting, and financial planning, translating insights into clear recommendations and actions - Build and scale financial infrastructure, including FP&A, accounting oversight, systems, and internal controls - Oversee revenue cycle financial performance and unit economics, partnering cross-functionally to drive improvements - Lead board and investor engagement, including reporting, storytelling, and fundraising support - Ensure strong financial operations, including cash management, audits, compliance, and external partnerships - Evaluate and support strategic initiatives, including new markets, partnerships, and M&A opportunities - Own end-to-end payroll operations-ensuring full compliance with federal, state, and local payroll tax regulations, while partnering with HR on employee lifecycle input What we Offer - $225,000- $275,000 annual salary - Medical, Dental, and Vision - Meaningful investment in the company via stock options - Generous time-off - Flexible hours with an async-friendly team culture

• Lead company-wide financial strategy, including long-range planning, capital allocation, and investment prioritization • Serve as a trusted advisor to the CEO and leadership team on growth, performance, and strategic decisions • Own forecasting, budgeting, and financial planning, translating insights into clear recommendations and actions • Build and scale financial infrastructure, including FP&A, accounting oversight, systems, and internal controls • Oversee revenue cycle financial performance and unit economics, partnering cross-functionally to drive improvements • Lead board and investor engagement, including reporting, storytelling, and fundraising support • Ensure strong financial operations, including cash management, audits, compliance, and external partnerships • Evaluate and support strategic initiatives, including new markets, partnerships, and M&A opportunities • Own end-to-end payroll operations-ensuring full compliance with federal, state, and local payroll tax regulations, while partnering with HR on employee lifecycle input

• Oversee end-to-end revenue operations including claims submission, payment posting, denials, and collections. • Own and optimize end-to-end RCM workflows, which includes several integrated external vendors, ensuring data accuracy, process efficiency, and high collection performance. • Manage the patient billing process and ensure a clear, transparent, and family-friendly billing experience. • Analyze data to uncover operational issues (e.g., coding errors, payer lag) and drive corrective action with Candid and internal partners in Clinical Operations. • Report RCM performance and insights to Finance and executive leadership. • Lead and mentor a small team focused on billing, collections, and denial management.

• Evaluate current intake procedures and identify areas for improvement to enhance efficiency and effectiveness. • Take ownership of the intake process from start to finish, ensuring smooth operations and timely completion of tasks. • Supervise and provide leadership to intake specialists, including hiring, training, performance management, and professional development. • Develop and implement standardized workflows for handling incoming requests, including prioritization and allocation of resources. • Collaborate with various departments to understand their intake-related needs and requirements, ensuring alignment with organizational goals. • Implement quality control measures to ensure accuracy and completeness of intake data and documentation. • Establish key performance indicators (KPIs) to measure the effectiveness of the intake process and implement strategies for continuous improvement. • Provide training and guidance to intake specialists to ensure adherence to established procedures and standards. • Identify and leverage technology solutions to automate and streamline the intake process where possible. • Identify potential risks and bottlenecks in the intake process and develop mitigation strategies to minimize disruptions. • Generate regular reports on intake process performance, highlighting areas of success and opportunities for improvement.

• Design, build, and evolve our AWS cloud infrastructure, with a focus on reliability, scalability, and security. • Own and improve CI/CD pipelines to support fast, safe, and repeatable deployments. • Build and maintain ETL pipelines that ingest data from third-party vendors and internal systems into our data warehouse. • Partner with data and product teams to ensure data is accurate, timely, and well-modeled for analytics and reporting. • Lead initiatives around cloud security, including IAM best practices, infrastructure hardening, monitoring, and compliance support. • Implement and maintain monitoring, logging, and alerting to protect uptime and quickly surface issues. • Drive AWS cost optimization, identifying inefficiencies and implementing tooling, budgets, and architectural improvements. • Collaborate closely with application engineers to improve deployment processes, system performance, and developer experience. • Act as a technical owner for cloud systems, balancing immediate needs with long-term platform health.

• Denial Review and Resolution: Review and resolve denied insurance claims by contacting insurance carriers, researching denial reasons, and ensuring accurate billing and coding practices. • Documentation and Appeal: Compile necessary documentation to support insurance appeals and collaborate with other departments to address editing, coding, and payment issues. • Trend Analysis: Identify denial trends and work with billing and coding teams to implement process changes to prevent future denials. • Follow-up and Communication: Maintain communication with insurance companies and patients to ensure accurate and timely payment. • Compliance: Stay abreast of current insurance regulations and managed care contractual obligations. • Customer Service: May assist with patient phone calls and customer service inquiries. • Reporting: May be responsible for generating reports on denial trends and other relevant metrics. • Cash Reconciliation/Payment Posting: Review and post electronic and manual payments from insurance carriers and patients, Perform reconciliation of bank deposits to posted payments.