This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Manager is responsible for guiding client partnerships, driving growth in media performance, and leading cross-functional collaboration to deliver outstanding campaign outcomes. This individual is equal parts strategist, relationship-builder, and operator—ensuring campaigns not only run smoothly but also push for meaningful results. - Growth Marketing & Selling – 35% - Analyze performance and uncover opportunities to improve and grow existing channels. - Test into new platforms and connect them to live campaigns through creative, reporting, and business objectives. - Build compelling client presentations and correspondence in partnership with AM leadership and strategy divisions. - Provide weekly (or as frequent as needed) performance insights and “if this, then next” recommendations. - Stay current on market trends to inform client strategies and deliver measurable impact. - Strengthen client relationships through proactive communication, in-person meetings, and engaging experiences. - Conduct formal business reviews based on client cadence. - Align pitches with agency initiatives and broader business expansion goals. - Develop accurate performance forecasts. - Individualized Management of Teams & Clients – 25% - Ensure internal and external stakeholders have what they need to succeed by tailoring deliverables and communications. - Manage correspondence across Basecamp, Salesforce, Biz Opps, Slack, and client-specific documentation. - Adapt communication styles and expectations to match each client’s unique needs. - Administrative & Budget Oversight – 15% - Manage Salesforce forecasting, scrum updates, and leadership reporting. - Oversee budget sheets, reconciliations, AP/AR processes, and vendor payment management. - Partner with Accounting to ensure accuracy and timeliness of financial operations. - Client Organization & Program Shepherding – 15% - Manage project timelines, agendas, Basecamp tasks, and both internal and external meetings. - Support execution of client requests when other teams lack bandwidth or context. - Further Education – 5% - Participate in self-guided learning, manager 1:1s, all-hands, and peer-to-peer trainings. - Invest time in understanding other departments’ functions to strengthen cross-team collaboration. - Miscellaneous – 5% - Complete one-off tasks such as documenting client user flows or handling unique client needs outside campaigns. Qualifications - Detail-oriented with strong project management abilities. - Excellent written and verbal communication skills. - Eager to learn marketing strategy and grow into a client-facing leadership role. - Ability to juggle multiple priorities and adapt to changing client needs. - Collaborative team player with a proactive mindset. Benefits - Unaccrued PTO policy. We go out of our way to take care of our people. - Exclusive discounts with clients. - Fun and surprising remote and in-person events (past events include virtual sip & paint and a magic show). - We’re a remote-first company and we provide full remote equipment setups. - Receive health, dental and vision insurance in 30 days.

This role is specifically for experienced Key Account Executives who have a proven track record of growing existing strategic enterprise accounts through upsell, cross-sell, and expansion within IT professional services (custom software development, data engineering, cloud services). To support continued growth in North America, GAP is seeking an experienced Key Account Executive to join our Go-To-Market team. In this role, you will own and grow a portfolio of strategic accounts, expanding revenue across GAP’s software engineering, data, AI and Agentic transformation services while protecting profitability and client satisfaction. You will collaborate closely with GAP Delivery leadership, practice leads, and nearshore engineering teams to ensure outstanding execution and outcomes for our clients at every interaction. This role is ideal for someone with deep commercial experience in IT services or nearshore software development, comfort engaging executive stakeholders, and a proven track record of growing complex enterprise accounts. Role-related responsibilities - Serve as the primary commercial and strategic point of contact for a portfolio of GAP’s key North American customers, including technology, data, AI and Agentic transformation stakeholders. - Grow accounts profitably through upsell and cross-sell of GAP’s offerings, including nearshore software development, data and analytics, AI and Agentic transformation, cloud and application services. - Build and maintain strong, customer-centric relationships, positioning GAP as a strategic technology partner and trusted advisor on how to scale smarter with nearshore teams and AI and Agentic transformation–enabled solutions. - Lead commercial negotiations, renewals and expansions with client procurement and executive leadership, aligning deal structures to client value, outcomes and GAP margin targets. - Partner closely with GAP Delivery Directors and Engagement Managers to ensure timely, high-quality delivery, proactively managing expectations, risks and dependencies across teams and time zones. - Collaborate with new business sales to smoothly transition wins into long-term key accounts, shaping account plans and multi-year roadmaps. - Identify, validate and develop new opportunities within client organizations (business units, product lines, regions) and within active engagements, including pilots, PoCs and scaled delivery programs to drive expansion revenue. - Capture lessons learned from your portfolio and feed them back into GAP’s offerings, playbooks and Centers of Excellence in software, data and AI and Agentic transformation. - Generate referenceable customer success stories, testimonials and referrals that drive net-new business and support marketing and sales motions. - Support Delivery in resolving issues or escalations, aligning stakeholders and driving recovery plans that maintain trust and long-term partnership. - Forecast and track key account metrics such as revenue, contribution margin, CSAT, NPS and team utilization, using GAP’s CRM and reporting tools with high data quality. - Prepare and present executive-ready account plans and QBR/MBR materials summarizing results, roadmap, opportunities, risks and stakeholder sentiment. - Initiate and lead recurring business reviews with client and GAP stakeholders to provide visibility into value delivered, progress against goals and next-step growth initiatives. - Model GAP’s values: low ego, high accountability, growth mindset, and commitment to helping teammates and clients succeed. Why Work at Growth Acceleration Partners (GAP)? At Growth Acceleration Partners (GAP), we consult, design, build and modernize revenue-generating software and data engineering solutions for clients. GAP helps businesses achieve a competitive advantage through technology by building and managing remote, integrated nearshore engineering teams across Latin America, with a strong focus on AI and Agentic transformation. GAP is a consulting and technology services company focused on custom software development, data engineering, analytics, AI and Agentic transformation for U.S.-based clients, from high-growth innovators to large enterprises. Our people-first culture emphasizes learning, collaboration, and long-term client partnerships, creating an environment where high-performing commercial leaders can thrive. What GAP offers At GAP, the focus is on building meaningful, long-term partnerships while solving challenging technology and data problems using modern tools and approaches, including AI and Agentic transformation. GAP invests heavily in upskilling its engineering and delivery teams, especially in AI, data, cloud, and Agentic transformation, so you can bring differentiated capabilities to your clients. - Comprehensive onboarding and ongoing enablement to quickly ramp into GAP’s offerings, delivery model and target industries. - Competitive, performance-based compensation, with benefits, paid time off, flexible work arrangements and people-centric policies. - A modern, transparent culture that emphasizes trust, accountability, and continuous learning, supported by strong leadership and clear values. About Growth Acceleration Partners Growth Acceleration Partners is a consulting and technology services company that provides custom software, data engineering and AI and Agentic transformation solutions for clients. GAP builds and manages nearshore engineering teams that deliver cloud-native applications, data platforms, analytics and AI and Agentic transformation solutions that drive revenue and operational efficiency. Headquartered in Austin, Texas, GAP serves clients across industries including technology, financial services, healthcare, manufacturing, and retail, helping them modernize legacy systems, unlock the value of data, and scale digital products. With a people-first culture and strong emphasis on professional growth, GAP continues to grow as a top choice for organizations seeking a strategic nearshore partner for software, data and AI and Agentic transformation initiatives.

• Manage and regularly visit existing customers in your region • Proactively sell our service offerings and achieve service plan targets • Acquire new customers and build long-term customer relationships • Prepare quotations and conduct contract negotiations • Ensure high customer satisfaction through close collaboration with internal specialist departments

• Manage and grow sales within the assigned territory in line with agreed targets • Develop long-term relationships with existing customers and actively identify new business opportunities • Build and maintain professional relationships with Key Opinion Leaders (KOLs) • Manage and support the tender process, including preparation, coordination, and follow-up with internal stakeholders • Organize and support product trainings, workshops, and local congresses • Monitor market developments and competitor activity to support commercial decision-making • Execute sales and marketing strategies in close cooperation with the wider team