Field Access Manager
Location
South Carolina
Posted
5 days ago
Salary
$117K - $184.2K / year
Seniority
Lead
Job Description
Field Access Manager
MSD
• Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats • Analyze access trends • Partner cross-functionally to identify and address barriers to patient access and supporting patient satisfaction • Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy • Monitor payer trends to address access barriers • Provide access information to HCP offices • Provide access education to field teams upon approved direction • Escalate and coordinate on access issues with third parties including hub vendor • Provide education and support on Specialty Pharmacy issues • Provide information to HCP offices on how the products are covered under the benefit design (Commercial, Medicare, Medicaid) • Answer questions about coverage, including payer-specific access questions • Maintain deep knowledge of regional and national market dynamics, and payer coverage policies • Act as a subject matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans • Educate and update HCPs on key private and public payer coverage and changes that impact access for patients • Support patient access to the product by providing subject matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes and standard operating procedures • Educate HCP offices on the product hub program including, e.g., patient support offerings, financial assistance and hub educational resources • Demonstrate knowledge of and communicate information about access resources and payer processes/policies • Attend National and Regional Meetings
Job Requirements
- Bachelor’s Degree; 7+ years’ experience in patient support, healthcare sales or operations, project management, or reimbursement support
- Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes
- Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality
- Excellent interpersonal and communication skills; demonstrated ability to engage and influence stakeholders across teams and disciplines
- Exhibit competent understanding of hub and patient support activities
- Proven ability to manage multiple priorities in a hybrid environment with 20-25% travel; Must reside in the assigned territory/metro area
- Ability to operate as a “team player” in collaborating with multiple sales representatives, sales leadership, and internal colleagues appropriately to reach common goals
- Must be at least 21 years old with a valid driver’s license and a clean driving record
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays
- vacation
- compassionate and sick days
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