The application window is expected to close on: 03/09/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Who We Are Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. About The Role ThousandEyes is seeking a Technical Marketing Engineering Leader to manage a high-performing team of solutions architects in developing and communicating best-practice technical solutions for a broad range of customer challenges. This role combines technical expertise with people management to ensure the successful go-to-market execution and adoption of ThousandEyes products. You will serve as a subject matter expert, actively developing technical solutions material, while driving execution across your team. What You'll Do Lead, mentor, and develop a team of Product Solutions Architects, setting clear objectives, prioritizing workloads, and allocating resources to meet business goals. Develop and oversee the creation of reference architectures, guides, labs, and demos for ThousandEyes solutions and products. Ensure the delivery of high-quality technical solutions training for internal and external stakeholders. Collaborate closely with sales, product, and marketing teams to support go-to-market and adoption activities. Oversee new product and feature introduction activities, such as technical training and creation of technical decision-maker presentations. Engage directly with customers to gain in-depth understanding of their business processes and product needs, validate solutions, and develop product champions. Support field and marketing events, including conferences and customer meetings; some travel required for you and your team. Promote ThousandEyes' culture of collaboration, innovation, and technical excellence. Qualifications

Role Description As a part of the RMB Global Customer Support Team, the Validation Specialist is responsible for execution of validation protocols for a cutting edge, automated system, including: - Installation/Operation Qualifications - Performance Qualifications - Support throughout the Method Qualification process Additional responsibilities include: - Writing/revising SOPs and validation documents - Documenting customer feedback - Contributing as the technical expert during the Sales process This role requires up to 80% travel across North America, Europe, and Asia. Typical trips last approximately one week, with occasional longer assignments. The anticipated start date for this role is Monday, July 6. Qualifications - Bachelor's Degree in Life Sciences Discipline - 2+ years of experience in the pharmaceutical industry in either Microbiology QC Labs or Validation Requirements - Strong technical writing, verbal communication, and presentation skills - Excellent problem solving and troubleshooting skills - Experience and competence in a range of microbiological methods - Knowledge of GxPs - Knowledge of 21 CFR Part 11 and Annex 11 - Enthusiastic, detail oriented, and capable of working independently as well as within a cross-functional team - Proficient in Microsoft Office including Word, Excel, and PowerPoint - Ability to form dependable and professional relationships with customers - Project Management experience is a plus Benefits - Competitive total compensation package - Attractive benefits package - Cash incentive opportunities - Equity grant The base annual salary hiring range for this position is $70,000-$85,000. Starting salaries are determined based on skills, experience, budget, and other job-related factors. More information about our total compensation package will be shared with candidates during the recruitment process.

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.  We use these values to fuel superior results:  Lock arms  We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.  Show hustle  We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.  Embrace change  From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.  Elevate empathy  We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.  Never settle  We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.     But enough about us. Let’s talk about you.      We are seeking a seasoned Senior Principal Delivery Manager with a consulting mindset to join our growing team. In this role, you will be responsible for cultivating high-performing teams and acting as a trusted advisor to our clients. You will drive delivery excellence and value outcomes with speed and quality on your programs/projects. You will bring your expertise to partner with clients, identify their needs and challenges, and then leverage Agile (and hybrid) practices to deliver exceptional results.    What you’ll do:   - Portfolio Leadership: Serve as the delivery lead over our Healthcare portfolio, one of Horizontal’s four industry-based portfolios, in partnership with a Client Partner, Technology Director, and Strategist. Provide delivery oversight, leadership, and coaching to ensure the successful delivery of all engagements within your portfolio. Serve as a point of escalation for both client and internal teams.  - Program Delivery: Serve as Program Manager for one large program or multiple small programs that require multiple contributing project managers. Personally manage individual projects as needed.  - Delivery Consulting: Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc. Drive agile and product delivery methods wherever possible. Solve complex delivery issues and modify processes as needed for each engagement to ensure success.  - Project Planning: Oversee and/or create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies.  - Budget Management: Proactively manage your program/project budgets to ensure the work we’re planning to deliver can be accomplished within the approved budget. Monitor weekly burn and velocity to develop burndown reports against remaining scope. Understand and report on project margin performance and revenue forecasting. Develop plans to course-correct if project begins to trend over budget.  - Risk Management: Proactively identify and mitigate project risks before they become issues. Triage projects in the red to identify a path to green. Escalate as needed to obtain support and solve risks before they become issues. Openly discuss risks with clients to ensure alignment and encourage collaborative solutioning.  - Client Partnership: Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables – but also to build strong client relationships and be seen as a delivery leader and consultant.  - Scope Management: Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently. Proactively prioritize scope where needed. Estimate, create, and deliver change orders as needed when scope deviates.  - Account Growth: Support Client Partner and Business Development teams to estimate, pitch, and scope work to new clients. Drive delivery strategies during the sales phase to ensure success post-sale. Partner with Client Partners to grow existing accounts.  - Tools Knowledge: Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence).  - Team Leadership: Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. to understand client objectives and successfully deliver solutions that achieve them. Manage resourcing process within assigned projects.  - Practice Involvement: Actively participate in initiatives that uplevel and mature the Horizontal Delivery team. Proactively identify ways we can improve our processes/methods and work with practice leadership to fill gaps as appropriate.  - Mentorship and Coaching: Mentor junior program managers and team members, fostering a culture of continuous learning and development.      Who you are:   Digital Consulting Experience  - Proven track record of leading and executing large-scale, enterprise-wide digital transformations that deliver significant business value and competitive advantage.  - Deep expertise in leveraging key technologies like CMS, CRM, CDP, Sitecore, and Salesforce products to drive transformational digital initiatives.  - Proven ability to collaborate with clients to develop customized digital solutions that address their unique needs and challenges.  - Experience in advising key client stakeholders and C-suite executives on digital transformation best practices and emerging trends to optimize their program operations and enhance their digital presence.  - Proven ability to identify and capitalize on new opportunities to drive growth and innovation.  Project Management Expertise  - Proven ability to oversee and manage large-scale, multi-disciplinary digital projects/programs with complex requirements and timelines.  - Strategic mindset to align digital initiatives with overall business goals and drive measurable outcomes.  - Experience in managing global, distributed teams across multiple time zones and cultures.  - Proven ability to define and manage complex contracts and partnerships with key stakeholders.  - Proactive approach to risk management and issue resolution, ensuring project success.  - Strong financial acumen to estimate and optimize project profitability.  - Proficiency with advanced project management methodologies and tools, including Agile, Waterfall, and hybrid approaches.  - Analytical and problem-solving skills to identify and address complex challenges proactively.  Team Leadership and Development  - Proven ability to build and lead high-performing teams of digital experts, fostering a culture of innovation and excellence.  - Strong leadership skills to inspire and motivate teams to achieve ambitious goals and exceed expectations.  - Mentorship and coaching skills to develop and empower team members at all levels of their careers.  - Effective conflict resolution skills to maintain a positive and productive team environment.  Effective Communication and Presentation  - Exceptional interpersonal skills to build and maintain strong relationships with C-suite executives and other key stakeholders.  - Proven ability to communicate complex technical concepts to technical and non-technical audiences clearly and concisely.      - Influence and persuasion skills to drive consensus and gain buy-in from key stakeholders.  - Executive-level communication skills to present strategic recommendations and justify investment decisions to senior leadership.    What you bring:    - Minimum 12+ years of experience leading digital projects/programs.  - A minimum of 5 years agency/consultancy experience. 7+ years preferred.  - A minimum of 5 years delivering programs for Healthcare clients.  - Bachelor’s degree preferred.  - Certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), PMI-ACP).  - Experience and certifications in scaling Agile methodologies across an organization (e.g., SAFe Agilist (SA) or SAFe Practice Consultants (SPC)) preferred.  HZTL offers a wide range of competitive benefits to eligible employees including health, dental, vision, life, retirement plans, paid time off, paid holidays, paid time off to volunteer, paid parental leave, flexible work environment, and more.   Keywords: Program Manager, Program Management, Program Delivery, Portfolio Leadership, Agile, Consulting, Healthcare The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Drive the successful delivery of complex technical programs with a primary focus on infrastructure, cloud and SaaS platforms, systems and network engineering, database services, and operational reliability. • Coordinate work across infrastructure and application stakeholders to ensure environments, platform capabilities, and operational processes are delivered predictably and meet service expectations. • Build and manage integrated program plans; aligning roadmaps and dependencies across teams; and improving how infrastructure and platform work is planned, delivered, measured, and supported. • Lead end-to-end delivery of cross functional technical programs across cloud infrastructure, SaaS platforms, systems and network engineering, and database services. • Establish and maintain integrated program plans, milestones, and dependency maps across multiple technical teams and vendors. • Proactively manage risks, constraints, and tradeoffs (scope, timelines, cost, and operational impact) and drive decisions to keep work moving. • Prepare clear executive level updates that surface delivery progress, risks, operational impact, and decisions needed.