Horizontal Digital

• Directly lead and manage a portfolio of multiple accounts, typically $5-10M • Build advisory relationships that result in business impact and revenue growth: - Ability to understand our client’s business challenges and guide them to appropriately using the Horizontal methodology and solutions to drive business impact. - Ability to network within a client organization; create, own and expand the senior and executive relationships within a clients’ organization. - Ability to conduct and create opportunities for advisory conversations through the power of industry thought leadership, application of relevant case studies and best practices, and compelling business insights. - Own the 360-degree view of our clients (their organization, remit, reporting structure, goals, and financing). - Lead client mapping activities — ensuring client relationships are nurtured with the ideal personnel from Horizontal. - Foster internal curiosity with our clients’ business, experience, technology and brand goals amongst the Horizontal team. - Lead the successful onboarding of Horizontal to client and client to Horizontal, including project kickoff and a seamless transition to delivery leadership. - Leverage your industry expertise to guide clients through the myriad of solutions and opportunities to ensure clients have the opportunity to make confident, informed decisions. - Oversee customer satisfaction measurement for your portfolio of accounts and guide teams through improvement strategies when applicable. - Partial billability (25-50%) when doing hands on strategy or delivery work. • Drive organic growth and ensure account-level profitability: - Ability to author and execute a strategic plan for each of your accounts, articulating, pursuing and landing opportunities to expand Horizontal’s footprint within the client organization. - Ability to build stewardship with clients, acting as their strategic consultant, solidifying relationships and ensuring profitable YoY growth. - Manage revenue closely, ensure all opportunities are accurately reflected and forecasted, and uphold annual commitments. - Lead scope definition across multiple complex client accounts – including shaping ambiguous asks into proposals and contracts, including defendable statements of work, but with a focus on achieving mutually beneficial outcomes for client and consultancy. - Maintain a thorough understanding of the Horizontal service offerings and partnerships to enable cross selling across capabilities and solutions — creating sustainable and diverse portfolios. • Form strong partnerships with internal Horizontal capability teams: - Inspire and support delivery excellence while representing the client voice to ensure we are meeting client expectations and driving outcomes. - Partner on new business efforts in order to bring your industry expertise to set up new engagements for success. - Partner with delivery and operations to ensure forecasts are clean and accurate. - Produce case studies with capabilities teams to highlight business value delivered to our clients.

Role Description The Client Partner oversees and cultivates client relationships to deliver measurable business impact to our clients. The Client Partner is responsible for overseeing the growth, management, retention, and satisfaction of their portfolio of clients. The ideal candidate has a fervent passion for transforming customer experiences through experience strategy and technical implementations. They have a proven track record of managing, retaining, and persistently expanding within their client portfolio – proactively guiding clients through meaningful changes and directly impacting profitable year-over-year growth for their consultancy. The Client Partner deeply understands their client’s business strategy and goals, within broader industry context, and can effectively align client needs with Horizontal’s service offerings to positively impact our client’s business and their customer experiences. The Client Partner has insatiable curiosity for navigating complex business and digital strategies, motivating and advising clients through significant transformation, while also contributing to a vibrant culture within Horizontal. What you’ll do: - Directly lead and manage a portfolio of multiple accounts, typically $5-10M. - Build advisory relationships that result in business impact and revenue growth: - Understand our client’s business challenges and guide them to appropriately use the Horizontal methodology and solutions to drive business impact. - Network within a client organization; create, own, and expand senior and executive relationships. - Conduct and create opportunities for advisory conversations through industry thought leadership, relevant case studies, best practices, and compelling business insights. - Own the 360-degree view of our clients (their organization, remit, reporting structure, goals, and financing). - Lead client mapping activities — ensuring client relationships are nurtured with the ideal personnel from Horizontal. - Foster internal curiosity with our clients’ business, experience, technology, and brand goals amongst the Horizontal team. - Lead the successful onboarding of Horizontal to client and client to Horizontal, including project kickoff and a seamless transition to delivery leadership. - Leverage your industry expertise to guide clients through the myriad of solutions and opportunities to ensure clients make confident, informed decisions. - Oversee customer satisfaction measurement for your portfolio of accounts and guide teams through improvement strategies when applicable. - Partial billability (25-50%) when doing hands-on strategy or delivery work. - Drive organic growth and ensure account-level profitability: - Author and execute a strategic plan for each of your accounts, articulating, pursuing, and landing opportunities to expand Horizontal’s footprint within the client organization. - Build stewardship with clients, acting as their strategic consultant, solidifying relationships and ensuring profitable year-over-year growth. - Manage revenue closely, ensure all opportunities are accurately reflected and forecasted, and uphold annual commitments. - Lead scope definition across multiple complex client accounts, including shaping ambiguous asks into proposals and contracts. - Maintain a thorough understanding of the Horizontal service offerings and partnerships to enable cross-selling across capabilities and solutions. - Form strong partnerships with internal Horizontal capability teams: - Inspire and support delivery excellence while representing the client voice to ensure we meet client expectations and drive outcomes. - Partner on new business efforts to bring your industry expertise to set up new engagements for success. - Partner with delivery and operations to ensure forecasts are clean and accurate. - Produce case studies with capabilities teams to highlight business value delivered to our clients. Who you are: - You are a solution-oriented, customer experience enthusiast who can understand and support a program with complex business, user experience, and technical challenges. - You have a thirst for knowledge – especially business acumen – and thrive in creating commercially viable opportunities for the firm that drive growth for clients. - You see ambiguity through the lens of opportunity, rather than of concern. - You are recognized as trusted and accountable in relationships with clients, colleagues, partners, and other industry professionals. How you will be measured: - Ability to identify and roadmap account strategies and OKRs ensuring a measurable approach to the impact Horizontal has on our clients’ businesses. - Ability to expand Horizontal Digital’s service offering in support of achieving client’s business goals. - Revenue and account margin targets. - Client satisfaction measured by NPS measurement. - Partner certifications where applicable. What you bring: - Exemplary stakeholder management and communication skills. - Proven experience in growing key and growth clients, of $5M+. - Ability to define and drive strategic vision and orchestrate and create consensus around ideas and concepts to drive outcomes. - Strong leadership and communication skills: ability to lead meetings and presentations with senior clients, as well as inspire, organize, and create consensus around ideas and concepts internally. - Experience in Healthcare, Financial Services, Travel & Hospitality, Manufacturing, and/or CPG vertical preferred. - Industry expertise and experience for your relevant industry focus area. - Experience with Sitecore, Optimizely, Contentstack, and/or other composable DXP preferred. - Strong financial acumen: skilled in forecasting and revenue management. - Bachelor's degree and minimum of 10 years of experience in a digital agency, consultancy, or digital product development environment.

• Lead one large program or multiple small programs that require multiple contributing project managers; personally manage complex and/or high-profile projects as needed • Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc. • Oversee and/or create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies. • Proactively manage your program/project budgets to ensure the work we’re planning to deliver can be accomplished. • Proactively identify and mitigate project risks before they become issues. • Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables – but also to build strong client relationships and be seen as a delivery leader and consultant. • Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently. • Support Client Partner and Business Development teams to estimate, pitch, and scope work to new clients. • Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence). • Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. to understand client objectives and successfully deliver solutions that achieve them. • Actively participate in initiatives that uplevel and mature the Horizontal Delivery team. • Mentor junior program managers and team members, fostering a culture of continuous learning and development.

Role Description We are seeking a seasoned Principal Delivery Manager with a consulting mindset to join our growing team. In this role, you will be responsible for cultivating high-performing teams and acting as a trusted advisor to our clients. You will drive delivery excellence and value outcomes with speed and quality on your programs/projects. You will bring your expertise to partner with clients, identify their needs and challenges, and then leverage Agile (and hybrid) practices to deliver exceptional results. - Program Delivery: Lead one large program or multiple small programs that require multiple contributing project managers; personally manage complex and/or high-profile projects as needed. - Delivery Consulting: Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc. Drive agile and product delivery methods wherever possible. Solve complex delivery issues and modify processes as needed for each engagement to ensure success. - Project Planning: Oversee and/or create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies. - Budget Management: Proactively manage your program/project budgets to ensure the work we’re planning to deliver can be accomplished within the approved budget. Monitor weekly burn and velocity to develop burndown reports against remaining scope. Understand and report on project margin performance and revenue forecasting. Develop plans to course-correct if project begins to trend over budget. - Risk Management: Proactively identify and mitigate project risks before they become issues. Triage projects in the red to identify a path to green. Escalate as needed to obtain support and solve risks before they become issues. Openly discuss risks with clients to ensure alignment and encourage collaborative solutioning. - Client Partnership: Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables – but also to build strong client relationships and be seen as a delivery leader and consultant. - Scope Management: Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently. Proactively prioritize scope where needed. Estimate, create, and deliver change orders as needed when scope deviates. - Account Growth: Support Client Partner and Business Development teams to estimate, pitch, and scope work to new clients. Drive delivery strategies during the sales phase to ensure success post-sale. Partner with Client Partners to grow existing accounts. - Tools Knowledge: Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence). - Team Leadership: Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. to understand client objectives and successfully deliver solutions that achieve them. Manage resourcing process within assigned projects. - Practice Involvement: Actively participate in initiatives that uplevel and mature the Horizontal Delivery team. Proactively identify ways we can improve our processes/methods and work with practice leadership to fill gaps as appropriate. - Mentorship and Coaching: Mentor junior program managers and team members, fostering a culture of continuous learning and development. Qualifications - Proven track record of leading and executing large-scale, enterprise-wide digital transformations that deliver significant business value and competitive advantage. - Deep expertise in leveraging key technologies like CMS, CRM, CDP, Sitecore, and Salesforce products to drive transformational digital initiatives. - Proven ability to collaborate with clients to develop customized digital solutions that address their unique needs and challenges. - Experience in advising key client stakeholders and C-suite executives on digital transformation best practices and emerging trends to optimize their program operations and enhance their digital presence. - Proven ability to identify and capitalize on new opportunities to drive growth and innovation. Requirements - Minimum 10+ years of experience leading digital projects/programs. - A minimum of 5 years agency/consultancy experience. 7+ years preferred. - Bachelor’s degree preferred. - Certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), PMI-ACP). - Experience and certifications in scaling Agile methodologies across an organization (e.g., SAFe Agilist (SA) or SAFe Practice Consultants (SPC)) preferred. Benefits - Health, dental, vision, and life insurance. - Retirement plans. - Paid time off and paid holidays. - Paid time off to volunteer. - Paid parental leave. - Flexible work environment. - And more.

• Own and run end-to-end content workflows, from intake and briefing through drafting, review, approval and publishing, keeping delivery predictable across multiple workstreams. • Build and maintain the operational toolkit, including trackers, intake forms, status dashboards, style guides and templates, so teams and clients always know where content stands. • Define and enforce content governance, including roles and responsibilities, quality standards, review gates and version control across Arabic and English. • Coordinate CMS teams, writers, translators, designers and developers, managing capacity, prioritisation and timelines so content lands on schedule. • Track content status and surface risks early, reporting clearly to clients and internal stakeholders on progress, blockers and next steps. • Continuously improve ways of working, identifying bottlenecks and embedding scalable processes and AI-assisted workflows where they add value. • Write clear, compelling copy in both Arabic and English for websites, journeys, campaigns and experiences across B2C and B2B sectors. • Adapt tone and messaging to suit different industries (e.g. finance, travel, retail) and sensitivities (e.g. regulated content). • Craft copy for CTAs, headlines, page narratives, microcopy, error states and everything in between. • Write for different funnel stages, from awareness to action to retention, across omni-channel experiences. • Own Arabic and English versions of content, transcreating rather than translating literally, and maintain quality and cultural nuance across both languages. • Work with an understanding of modular content models, structured data and tagging for reuse and personalisation. • Align content to Sitecore and Content Hub capabilities (e.g. components, assets, content types). • Lead and contribute to content migration, QA and authoring for digital builds. • Work in lockstep with UX, Strategy, Tech and Design teams to deliver joined-up experiences. • Drive user journey mapping and content planning sessions.

• Write clear, concise, accurate, and well-organized website copy for a healthcare brand, ensuring clinical accuracy with a distinct, approachable, and professional brand voice. • Merge existing content with updated voice and tone needs. Content areas may include cardiology, oncology, family medicine, mental health, orthopedics, pharmacy, insurance, patient care, and more. • Understand the client’s business and align it across website copy. • Support content work with a clear point of view that supports business objectives while giving users the information they need. • Pivot effortlessly based on evolving requirements, timelines and feedback – offering thoughtful solutions along the way. • Translate briefs, brainstorm inputs, and research into content that engages, educates, builds authority, and drives action. • Confidently present work to internal teams. • Build collaborative relationships with internal partners. • Deliver work efficiently and on time, within budget.

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.  We use these values to fuel superior results:    Lock arms  We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.  Show hustle  We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.  Embrace change  From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.  Elevate empathy  We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.  Never settle  We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.     But enough about us. Let’s talk about you.   Horizontal Digital recently kicked off a website transformation engagement with a new client in the healthcare industry. Within the scope of the work, we will be consolidating and rewriting content on their site—making the website highly brand resonant (immersing the consumer in their updated brand tone and promise) and elevating the clinically distinctive programs via storytelling and clear copy.   As a Junior/Mid-Level Healthcare Copywriter, you will be part of a team that shapes and helps facilitate copy/content creation for our regional healthcare client’s new website. Your writing will help re-establish their brand, clarify the specialty care they provide, and elevate the overall digital healthcare experience. Everything you create should ladder up to our client’s strategic business and brand goals, ultimately giving patients and caregivers clear and purposeful information that helps build confidence. You’ll bring an exceptional command of language to craft content that is informative, intuitive, and engaging, while collaborating closely with a high-caliber, multidisciplinary experience team.  What you’ll do:  - Write clear, concise, accurate, and well-organized website copy for a healthcare brand, ensuring clinical accuracy with a distinct, approachable, and professional brand voice.  - Merge existing content with updated voice and tone needs. Content areas may include cardiology, oncology, family medicine, mental health, orthopedics, pharmacy, insurance, patient care, and more.  - Understand the client’s business and align it across website copy.  - Support content work with a clear point of view that supports business objectives while giving users the information they need.  - Pivot effortlessly based on evolving requirements, timelines and feedback – offering thoughtful solutions along the way.   - Translate briefs, brainstorm inputs, and research into content that engages, educates, builds authority, and drives action.  - Confidently present work to internal teams.  - Build collaborative relationships with internal partners.  - Deliver work efficiently and on time, within budget.   Who you are:  - You think ahead, applying creative and strategic insight to complex business challenges and customer needs.  - A digital expert with excellent taste in what makes an experience great  - A writer, storyteller, content creator, creative with passion for the tone, feel, story and interactivity of digital experiences  - You are a proactive problem-solver who requires minimal direction  - You’re adaptable, comfortable with shifting priorities, and unfazed by ambiguity.  - You can roll with the punches and embrace change while carrying a positive, can-do attitude throughout the entirety of a project  - You have excellent written and verbal communication skills  What you bring:   - 2+ years of professional work in U.S. healthcare copywriting or content writing  - Recent experience supporting a healthcare brand beneficial   - Familiarity with regulatory and medical/legal review process   - Understanding of best practice use of AI tools, agents, and plugins to accelerate workflows and processes is highly desired  - Ability to contribute to workshops, and ability to help synthesize insights into actionable content direction.    Keywords: mid-level healthcare writer, copywriter, healthcare copywriter, clinical content writer, patient-friendly content, medical website copy, content writing, web copy The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Independently lead one large, complex project in a full-time capacity or multiple mid-size complex projects simultaneously comprised of cross-functional Horizontal team members. • Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc. Drive agile and product delivery methods wherever possible. • Create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies. • Proactively manage your project budgets to ensure the work we’re planning to deliver can be accomplished within the approved budget. • Proactively identify project risks and build mitigation plans in an ongoing RAID log. • Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables – but also to build strong client relationships and be seen as a delivery leader and consultant. • Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently. • Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence). • Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. to understand client objectives and successfully deliver solutions that achieve them. • Actively participate in initiatives that uplevel and mature the Horizontal Delivery team. • Mentor junior program managers and team members, fostering a culture of continuous learning and development.

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.  We use these values to fuel superior results:  Lock arms  We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.  Show hustle  We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.  Embrace change  From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.  Elevate empathy  We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.  Never settle  We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.     But enough about us. Let’s talk about you.      We are seeking a seasoned Senior Project Manager with a consulting mindset to join our growing team. In this role, you will be responsible for cultivating high-performing teams and acting as a trusted advisor to our clients. You will drive delivery excellence and value outcomes with speed and quality on your programs/projects. You will bring your expertise to partner with clients, identify their needs and challenges, and then leverage Agile (and hybrid) practices to deliver exceptional results.    What you’ll do:   - Project Delivery: Independently lead one large, complex project in a full-time capacity or multiple mid-size complex projects simultaneously comprised of cross-functional Horizontal team members.  - Delivery Consulting: Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc. Drive agile and product delivery methods wherever possible. Solve complex delivery issues and modify processes as needed for each engagement to ensure success.  - Project Planning: Create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies.  - Budget Management: Proactively manage your project budgets to ensure the work we’re planning to deliver can be accomplished within the approved budget. Monitor weekly burn and velocity to develop burndown reports against remaining scope. Understand and report on project margin performance and revenue forecasting. Develop plans to course-correct if project begins to trend over budget.  - Risk Management: Proactively identify project risks and build mitigation plans in an ongoing RAID log. Triage projects in the red to identify a path to green. Escalate as needed to obtain support and solve risks before they become issues.  - Client Partnership: Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables – but also to build strong client relationships and be seen as a delivery leader and consultant.  - Scope Management: Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently. Proactively prioritize scope where needed. Estimate, create, and deliver change orders as needed when scope deviates.  - Tools Knowledge: Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence).  - Team Leadership: Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. to understand client objectives and successfully deliver solutions that achieve them. Manage resourcing process within assigned projects.  - Practice Involvement: Actively participate in initiatives that uplevel and mature the Horizontal Delivery team. Proactively identify ways we can improve our processes/methods and work with practice leadership to fill gaps as appropriate.  - Mentorship and Coaching: Mentor junior program managers and team members, fostering a culture of continuous learning and development.      Who you are:   Digital Consulting Experience  - Proven track record of leading and executing large-scale digital transformation initiatives that deliver significant business value and competitive advantage.  - Deep expertise in leveraging key technologies like CMS, CRM, CDP, Sitecore, and Salesforce products to drive transformational digital initiatives.  - Experience in advising key client stakeholders on digital program best practices to optimize their program operations and enhance their digital presence.  - Ability to identify and capitalize on new opportunities to drive growth and innovation.  Project Management Expertise  - Proven ability to lead and manage multiple complex digital projects simultaneously, ensuring successful delivery of value with quality and speed to meet business objectives within budget and exceeding client expectations.  - Proven ability to align digital initiatives with overall business goals and drive measurable outcomes.  - Deep experience in managing large, geographically dispersed teams to foster collaboration and deliver results.  - Proven ability to define contracts and manage programs and partnership to contract terms that will achieve and drive business value.  - Proactive approach to risk management and issue resolution, ensuring project success.  - Strong financial acumen to estimate and optimize project profitability.  - Proficiency with advanced project management methodologies and tools, including Agile, Waterfall, and hybrid approaches.  - Analytical and problem-solving skills to anticipate and address complex challenges proactively  Team Leadership and Development  - Proven ability to build and lead high-performing teams of digital experts, fostering a culture of innovation and excellence.  - Strong leadership skills to inspire and motivate teams to achieve ambitious goals.  - Mentorship and coaching skills to develop and empower team members to reach their full potential.  - Effective conflict resolution skills to maintain a positive and productive team environment.  Effective Communication and Presentation  - Exceptional interpersonal skills to build strong relationships with clients and stakeholders at all levels.  - Proven ability to communicate complex technical concepts to technical and non-technical audiences clearly and concisely.      - Influence and persuasion skills to drive consensus and gain buy-in from key stakeholders.  - Strong communication skills to present strategic recommendations and justify investment decisions.    What you bring:    - Minimum 7+ years of experience leading digital projects/programs.  - A minimum of 2 years agency/consultancy experience. 5+ years preferred.  - Bachelor’s degree preferred.  - Certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), PMI-ACP) preferred.  - Experience with standard project management tools including Smartsheet and Jira/Confluence (or similar).    HZTL offers a wide range of competitive benefits to eligible employees including health, dental, vision, life, retirement plans, paid time off, paid holidays, paid time off to volunteer, paid parental leave, flexible work environment, and more.     Keywords: Agile, SAFe Agile, End-to-end delivery, Sitecore, Product mindset / Product operations, Consulting, Optimizely, CMS, Cross-functional team leadership, Project Plans, Atlassian, Jira, Confluence, Collaboration The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Serve as the delivery lead over our Healthcare portfolio, in partnership with a Client Partner, Technology Director, and Strategist. • Serve as Program Manager for one large program or multiple small programs that require multiple contributing project managers. • Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc. • Oversee and/or create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies. • Proactively manage your program/project budgets to ensure the work we’re planning to deliver can be accomplished within the approved budget. • Proactively identify and mitigate project risks before they become issues. • Be the primary point of contact for clients in delivery to deliver consistent status, communicate risks, and manage deliverables. • Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently. • Support Client Partner and Business Development teams to estimate, pitch, and scope work to new clients. • Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence). • Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. • Actively participate in initiatives that uplevel and mature the Horizontal Delivery team. • Mentor junior program managers and team members, fostering a culture of continuous learning and development.