Role Description AO Globe Life is expanding its remote team and seeking experienced professionals who are ready to bring their leadership mindset and client-focused experience into a mission-driven organization. This fully remote opportunity is ideal for individuals with backgrounds in management, operations, client service, or consulting who want flexibility while continuing to grow professionally. In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will schedule virtual consultations, guide clients through available options, and support them throughout the enrollment process while contributing to a collaborative and service-focused team environment. - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Assess client needs and provide guidance on available benefit options - Support clients through the enrollment process and follow-up communication - Maintain accurate and organized digital client records - Deliver professional, client-focused service throughout the client experience - Participate in ongoing training, team development sessions, and leadership discussions Qualifications - Have experience in management, leadership, consulting, operations, or client service roles - Communicate confidently in virtual environments - Are organized, self-motivated, and comfortable working remotely - Enjoy helping others while contributing to team success - Are comfortable using Zoom and other digital collaboration tools Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote work environment — work from anywhere in the United States - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Full training and licensing support - Monthly and quarterly performance bonuses - Leadership development opportunities and advancement pathways - Supportive and collaborative team culture Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States. Our remote-first organization focuses on service, leadership development, and creating meaningful career opportunities for professionals nationwide.

Provide technical, analytical, and administrative support while coordinating budget activities and special projects. Advise leadership on priorities, manage data collection, and prepare official documents to facilitate park operations.

Title: Pretreatment Operations Coordinator Location: Palatine, IL Job Description: HOH Water Technology is a leading, growing, third-generation family-owned water treatment company proudly celebrating 58 years in business. Our success is built on a commitment to excellence, innovation, and exceptional service to our customers. At HOH, we believe our people are the foundation of that success, and we look for individuals who align with our core values of Accountability, Creativity, Teamwork, and Service. We are passionate about Investing, Rewarding, and Giving Back, for a lasting impact on our clients, coworkers, and community. We are seeking a full-time Pretreatment Operations Coordinator. Our pretreatment team works across a range of water treatment technologies such as water softeners, reverse osmosis, filtration systems, and deionization (DI) that keep our customers' processes and downstream equipment protected and running smoothly. This role is the operational backbone of the pretreatment team — owning the layer between the Application Engineer's technical expertise and the field's need for timely quotes, coordinated projects, and accurate documentation. The ideal candidate is execution-oriented, detail-driven, and thrives on keeping things moving without being told twice. This is a hybrid position working out of the Palatine, IL office. What we offer - Competitive compensation: Annual salary range $60,000–$75,000 based on experience. - Comprehensive benefits: Medical and dental insurance with generous employer contributions, HSA contributions ($1,200 family / $800 individual annually), and 401K with company matching. - Generous time off: 15 PTO days, 16 paid holidays including extended holiday pay at year-end. - Profit sharing bonus: Company profit sharing bonus (2026 budget projection: 3–4 weeks of additional pay). - Engaging culture: Caring leadership and managers who foster high engagement — HOH earned a 4.69/5 Gallup Employee Engagement Q12 score. Team and company events throughout the year. - Career growth: Hands-on training, employee development, and continuing education reimbursement. Key responsibilities Help desk management - Monitor the pretreatment help desk queue and ensure all tickets are triaged, assigned, and resolved within established response time standard. - Independently resolve standard scope tickets — parts/labor quotes for replacements, Preventative Maintenance work, and single-component installs. - Escalate tickets involving custom system design, multiple treatment stages, or new equipment configurations to the Application Engineer immediately upon identification. - Proactively flag ticket backlog or response time risks to the Pretreatment Manager before they impact service delivery. Quoting & proposal support - Build accurate parts and labor quotes for standard scope requests using current vendor price lists and the approved product catalog. - Deliver completed quotes within the stated turnaround with all supporting documentation stored in the shared file location. - Maintain updated vendor price lists for commonly quoted items in partnership with the Application Engineer. - Support the team on larger, complex scopes when directed — assembling parts lists, gathering vendor pricing, and handling documentation logistics. Project coordination - Own back-end coordination of all active pretreatment projects — tracking milestones, procurement status, and delivery logistics. - Maintain all active projects in Smartsheet with current status, open actions, and accurate ship dates. Provide stakeholder updates at least weekly and within 24 hours of any material change. - Serve as the primary vendor contact for delivery timelines, PO status, and logistics coordination. - Coordinate with field technicians and account managers to ensure pre-job planning is complete and all parties are aligned before mobilization. - Track and resolve procurement issues — mismatched parts, delayed deliveries, incorrect pricing, and managing part returns and exchanges with vendors — escalating when needed. ERP & documentation - Enter all accepted job orders into the ERP system accurately, including correct part numbers, product codes, costs, and pricing. - Follow up on purchase orders promptly upon job acceptance and track through delivery confirmation. - Prepare monthly pretreatment orders for invoicing review, ensuring accuracy before submission. - Escalate misquoted parts or labor discrepancies to the Pretreatment Manager with documentation before invoicing proceeds. Cross-functional coordination - Serve as the operational liaison between the pretreatment team, account managers, field service, sales, and operations — keeping stakeholders informed without requiring them to inquire. - Participate in relevant cross-functional meetings and surface coordination issues that affect project timelines or service quality. Requirements - Relevant experience water softeners, reverse osmosis, filtration systems, and deionization (DI) - Strong communication skills — you keep people informed proactively and surface delays before they become surprises. - Execution-oriented — you thrive on closing loops, clearing queues, and keeping trackers current. You prefer clarity and consistency over ambiguity. - Scope judgment — you can reliably distinguish standard scope work from work requiring engineering judgment, and you escalate the latter without being asked twice. - Process-driven — you follow documented workflows consistently, flag broken processes rather than working around them, and treat project management tools as living documents. - Detail-oriented — accurate in ERP entry, quote documentation, and vendor PO tracking. - Comfortable working under deadlines and managing a high volume of concurrent tasks in a fast-paced environment. - Proficiency with project management software (Smartsheet experience a plus) and ERP systems. - Must be located within approximately a one-hour driving distance from our Palatine, IL office. - A distraction-free home workspace if utilizing remote work options. - Must pass a drug screening and relevant background checks. - Must be legally authorized to work in the United States. HOH Water Technology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary Description $60,000-$75,000

Title: Director of Data Operations – Operational Support & Data Platform Stability Location: Phoenix Arizona United States Type: 1ST Category: Data Analytics Job Description: Description Role Summary As a Director of Data Operations focused on Operational Support and Data Platform Stability, you will provide senior technical leadership to a team of data engineers responsible for operating, and continuously improving enterprise-scale data platforms. This role extends beyond traditional engineering to ensure high availability, resiliency, and performance of critical data pipelines and systems supporting core banking and analytics functions. You will partner with business and technology stakeholders to modernize data ecosystems using AI-driven automation, Lakehouse architecture, and cloud-native platforms, while ensuring operational excellence. Your leadership will drive consistent, scalable, and reliable data delivery across the enterprise, enabling downstream analytics, regulatory reporting, and customer-facing applications. Specialized Responsibilities - Provide hands-on leadership for 24x7 operational support and reliability engineering of enterprise data platforms - Ensure data pipeline stability, resiliency, and performance at scale, including proactive monitoring and incident prevention - Establish and enforce AI-driven operational automation, including self-healing pipelines, anomaly detection, and predictive failure analysis - Partner with stakeholders to define SLAs, SLOs, and operational KPIs for data systems across critical business domains - Oversee root cause analysis and resolution of data incidents, pipeline failures, and performance bottlenecks - Drive modernization of legacy ETL/ELT processes into cloud-native, event-driven, and scalable data frameworks - Lead implementation of observability frameworks, including logging, tracing, metrics, and lineage tracking - Standardize data engineering lifecycle practices, including CI/CD, automated testing, and release governance - Optimize data platforms for cost, performance, and throughput efficiency across distributed systems - Collaborate across teams to ensure downstream data consumption readiness, including analytics, reporting, AI/ML, and regulatory use cases - Mentor and develop engineering teams in site reliability engineering (SRE) principles and operational excellence Preferred Technical Expertise - Advanced experience with Lakehouse architectures (e.g., Delta Lake, Apache Iceberg, Hudi) and related engineering patterns - Deep expertise in cloud-based data ecosystems (AWS, Azure, or GCP), including distributed storage and compute - Strong experience with streaming and event-driven processing (e.g., Kafka, Spark Streaming, Flink) - Expertise in data pipeline orchestration and automation tools (Airflow, Dagster, native cloud orchestration) - Proficiency in AI/ML-driven operational analytics, including anomaly detection, forecasting, and optimization models - Experience implementing data observability and monitoring platforms (e.g., Monte Carlo, Datadog, Prometheus, CloudWatch) - Advanced programming experience in Python, Java/Scala, SQL, and distributed processing frameworks - Expertise in performance tuning for large-scale data systems, including storage optimization, partitioning, and indexing strategies - Familiarity with DevOps and SRE practices, including Infrastructure as Code (Terraform, CloudFormation) Business Outcomes and Impact - Improved data platform stability and uptime, ensuring reliable delivery of mission-critical data assets - Reduced mean time to detect (MTTD) and mean time to resolve (MTTR) for data incidents - Increased operational efficiency through automation, reducing manual intervention and support overhead - Enhanced data pipeline scalability and performance, enabling high-volume, low-latency data processing - Accelerated enterprise data modernization, transitioning from legacy systems to cloud-native architectures - Improved data quality and trust, supporting regulatory compliance and critical business decision-making - Optimized infrastructure cost and utilization across distributed cloud environments - Enabled faster downstream analytics and AI/ML innovation through reliable, well-governed data pipelines Preferred Qualifications - 12+ years of experience in data engineering, with significant focus on large-scale operational support and platform reliability - Proven experience leading teams in enterprise data platform operations within financial services or regulated industries - Demonstrated expertise in cloud migration and data modernization initiatives - Experience implementing AI-driven automation in production data environments - Strong understanding of consumer and commercial banking data domains and regulatory requirements - Experience with Agile delivery models and cross-functional stakeholder engagement - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field - Relevant certifications in Cloud, Big Data, or Agile methodologies Modernization and Architecture Expectations - Lead the transition to Lakehouse-driven architectures to unify analytics, AI, and operational workloads - Establish cloud-first, modular data platform designs supporting scalability and resilience - Implement event-driven, loosely coupled data pipelines to improve adaptability and real-time capabilities - Drive adoption of AI-powered operational intelligence, including automated remediation and predictive monitoring - Standardize data platform observability, governance, and lineage frameworks - Replace legacy ETL systems with modern, scalable, and metadata-driven pipeline architectures - Ensure all data systems are designed with resiliency, fault tolerance, and failover capabilities as core principles - Embed security, compliance, and data privacy controls into platform architecture by design Hours & Work Schedule - Hours per Week: 40 - Work Schedule: Monday-Friday - Hybrid: 4 days per week on-site Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.