HOH Water Technology

Title: Pretreatment Operations Coordinator Location: Palatine, IL Job Description: HOH Water Technology is a leading, growing, third-generation family-owned water treatment company proudly celebrating 58 years in business. Our success is built on a commitment to excellence, innovation, and exceptional service to our customers. At HOH, we believe our people are the foundation of that success, and we look for individuals who align with our core values of Accountability, Creativity, Teamwork, and Service. We are passionate about Investing, Rewarding, and Giving Back, for a lasting impact on our clients, coworkers, and community. We are seeking a full-time Pretreatment Operations Coordinator. Our pretreatment team works across a range of water treatment technologies such as water softeners, reverse osmosis, filtration systems, and deionization (DI) that keep our customers' processes and downstream equipment protected and running smoothly. This role is the operational backbone of the pretreatment team — owning the layer between the Application Engineer's technical expertise and the field's need for timely quotes, coordinated projects, and accurate documentation. The ideal candidate is execution-oriented, detail-driven, and thrives on keeping things moving without being told twice. This is a hybrid position working out of the Palatine, IL office. What we offer - Competitive compensation: Annual salary range $60,000–$75,000 based on experience. - Comprehensive benefits: Medical and dental insurance with generous employer contributions, HSA contributions ($1,200 family / $800 individual annually), and 401K with company matching. - Generous time off: 15 PTO days, 16 paid holidays including extended holiday pay at year-end. - Profit sharing bonus: Company profit sharing bonus (2026 budget projection: 3–4 weeks of additional pay). - Engaging culture: Caring leadership and managers who foster high engagement — HOH earned a 4.69/5 Gallup Employee Engagement Q12 score. Team and company events throughout the year. - Career growth: Hands-on training, employee development, and continuing education reimbursement. Key responsibilities Help desk management - Monitor the pretreatment help desk queue and ensure all tickets are triaged, assigned, and resolved within established response time standard. - Independently resolve standard scope tickets — parts/labor quotes for replacements, Preventative Maintenance work, and single-component installs. - Escalate tickets involving custom system design, multiple treatment stages, or new equipment configurations to the Application Engineer immediately upon identification. - Proactively flag ticket backlog or response time risks to the Pretreatment Manager before they impact service delivery. Quoting & proposal support - Build accurate parts and labor quotes for standard scope requests using current vendor price lists and the approved product catalog. - Deliver completed quotes within the stated turnaround with all supporting documentation stored in the shared file location. - Maintain updated vendor price lists for commonly quoted items in partnership with the Application Engineer. - Support the team on larger, complex scopes when directed — assembling parts lists, gathering vendor pricing, and handling documentation logistics. Project coordination - Own back-end coordination of all active pretreatment projects — tracking milestones, procurement status, and delivery logistics. - Maintain all active projects in Smartsheet with current status, open actions, and accurate ship dates. Provide stakeholder updates at least weekly and within 24 hours of any material change. - Serve as the primary vendor contact for delivery timelines, PO status, and logistics coordination. - Coordinate with field technicians and account managers to ensure pre-job planning is complete and all parties are aligned before mobilization. - Track and resolve procurement issues — mismatched parts, delayed deliveries, incorrect pricing, and managing part returns and exchanges with vendors — escalating when needed. ERP & documentation - Enter all accepted job orders into the ERP system accurately, including correct part numbers, product codes, costs, and pricing. - Follow up on purchase orders promptly upon job acceptance and track through delivery confirmation. - Prepare monthly pretreatment orders for invoicing review, ensuring accuracy before submission. - Escalate misquoted parts or labor discrepancies to the Pretreatment Manager with documentation before invoicing proceeds. Cross-functional coordination - Serve as the operational liaison between the pretreatment team, account managers, field service, sales, and operations — keeping stakeholders informed without requiring them to inquire. - Participate in relevant cross-functional meetings and surface coordination issues that affect project timelines or service quality. Requirements - Relevant experience water softeners, reverse osmosis, filtration systems, and deionization (DI) - Strong communication skills — you keep people informed proactively and surface delays before they become surprises. - Execution-oriented — you thrive on closing loops, clearing queues, and keeping trackers current. You prefer clarity and consistency over ambiguity. - Scope judgment — you can reliably distinguish standard scope work from work requiring engineering judgment, and you escalate the latter without being asked twice. - Process-driven — you follow documented workflows consistently, flag broken processes rather than working around them, and treat project management tools as living documents. - Detail-oriented — accurate in ERP entry, quote documentation, and vendor PO tracking. - Comfortable working under deadlines and managing a high volume of concurrent tasks in a fast-paced environment. - Proficiency with project management software (Smartsheet experience a plus) and ERP systems. - Must be located within approximately a one-hour driving distance from our Palatine, IL office. - A distraction-free home workspace if utilizing remote work options. - Must pass a drug screening and relevant background checks. - Must be legally authorized to work in the United States. HOH Water Technology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary Description $60,000-$75,000

Talent Acquisition Specialist Location: Chicago, IL, USA; Palatine, IL, USA Remote Candidates must reside within approximately 1 to 1.5 hours of the Chicagoland area Job Description: HOH Water Technology is a leading, growing, third-generation family-owned water treatment company proudly celebrating 58 years in business. Our success is built on a commitment to excellence, innovation, and exceptional service to our customers. At HOH, we believe our people are the foundation of that success, and we look for individuals who align with our core values of Accountability, Creativity, Teamwork, and Service. We are passionate about Investing, Rewarding, and Giving Back, for a lasting impact on our clients, coworkers, and community. Position Overview We are looking for a Talent Acquisition Specialist who is passionate about people, driven by purpose, and excited to build something meaningful. This is not a transactional recruiting role, it is a strategic seat on our People & Culture team. You will own the full recruiting lifecycle, serve as the first ambassador of the HOH employee experience, and play a direct role in our commitment to ensuring 100% of our employees are Thriving. If you love connecting great people to great opportunities and believe culture is built one hire at a time, this role is for you. This position is primarily remote; however, candidates must reside within approximately 1 to 1.5 hours of the Chicagoland area to support occasional in-person office needs, team collaboration, and company events as needed. What We Offer - Competitive Compensation: $65-80,000 annually - Comprehensive Benefits: Medical and Dental Insurance with generous employer contributions, HSA contributions ($1,200 family / $800 individual annually), and 401K with company matching and many more! - Generous Time Off: 15 PTO Days, 16 Paid Holidays including extended holiday pay at the end of the year - Profit Sharing Bonus: Company Profit Sharing Bonus (budget projection for 2026: 3–4 weeks of additional pay) - Engaging Culture: Caring leadership and managers who foster high engagement — HOH earned a 4.69/5 Gallup Employee Engagement Q12 score. Team and company events throughout the year. - Career Growth: Hands-on training, employee development, and continuing education reimbursement What You Will Do Your work touches every corner of HOH — from the first conversation with a candidate to the moment they walk through the door ready to thrive. Own the Full Recruiting Lifecycle From sourcing to signed offer, you own the process end-to-end. You manage all open requisitions, build proactive talent pipelines so HOH is never starting from zero, and partner closely with hiring managers to define what great looks like before recruiting begins. You coordinate every stage of the interview process and manage offers in partnership with the HR Director. Be HOH’s First Culture Ambassador Every candidate interaction is a reflection of who HOH is. You assess for values alignment alongside qualifications, communicate our thriving culture authentically, and ensure every candidate — hired or not — walks away with a positive impression. You partner with our Culture & Engagement Specialist to make sure culture fit is never an afterthought. Bridge Recruiting to Onboarding The moment an offer is accepted, the thriving journey begins. You execute a warm, detailed handoff to our onboarding team — sharing candidate context, personality notes, and ensuring all pre-hire steps are completed with care. Your handoff sets the tone for Day 1 and beyond. Build and Champion HOH’s Employer Brand You actively represent HOH across job boards, LinkedIn, and community networks. You manage and improve our recruiting tools and ATS, track key metrics like time-to-fill and quality of hire, and stay current on compensation benchmarks and labor market trends to keep HOH competitive and attractive as an employer. Partner with Leaders and Protect Process Integrity You are a trusted partner to hiring managers — setting expectations, coaching them on inclusive interviewing practices, and holding the process accountable to timelines. You determine when and how assessments should be used, maintain thorough documentation, and surface data-driven insights that help HOH hire smarter over time. Requirements What You Bring - 2+ years of full-cycle recruiting experience, preferably in a multi-department or multi-location environment - Experience with ATS platforms and sourcing tools (LinkedIn Recruiter, Indeed, or similar) - Strong interpersonal and communication skills — you connect easily with people at all levels and represent the organization with professionalism and warmth - High ownership mentality — you follow through, manage competing priorities, and hold yourself accountable to results, not just activity - Genuine passion for people and culture — you understand that every hire shapes the team and takes that responsibility seriously - Knowledge of employment law basics and equitable hiring practices - Comfortable using data to measure and improve recruiting effectiveness - Experience in a growing, multi-location, or family-owned business is a plus Why HOH? At HOH, you will not just fill seats — you will shape a team. You will work alongside a People & Culture team that is deeply invested in the employee experience, backed by leadership that believes people are the business. Our 4.62/5 Gallup engagement score and 58-year track record as a family-owned company are not marketing — they are proof. HOH Water Technology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Support organizations implementing Water Management Programs designed to reduce waterborne pathogen risks • Collaborate with facility teams, infection prevention specialists, engineers, and administrators • Maintain a portfolio of water safety accounts through exceptional service and proactive client engagement • Develop and maintain relationships with key decision makers across client organizations • Identify opportunities to expand services within existing accounts • Conduct regular business reviews with clients in alignment with service guidelines • Facilitate Water Safety Committee meetings according to client service agreements • Maintain documentation including service reports, lab reports, and compliance logs • Coordinate Legionella sampling activities and collect water samples when necessary • Implement new Water Management Programs with the Water Safety Product Manager