• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. • Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. • Maintain sufficient account knowledge to assist clients without delay. • Check queues daily to ensure accuracy and that all issued tickets are complete. • Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. • Provide travel expertise to clients. • Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. • Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. • Become knowledgeable in ADTRAV's industry and customer base. • Participate in ongoing training to continuously build knowledge and skills in the industry. • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. • Adhere to company policies and procedures. • Other duties as assigned.

Role Description The Gender Consultant will undertake the following tasks: - Review and operationalize the Gender Action Plan (GAP). - Review the integration of gender consideration across project components and outputs. - Support the development of an M&E framework to ensure it is gender responsive. - Support the development of the knowledge management, learning, and communications plan to ensure it is gender-sensitive with messaging targeted to include women. - Coordinate/liaise with stakeholders to ensure the participation and leadership of women in project activities, including through the communication of the Gender Action Plan to project stakeholders. - Strengthen gender-responsive data systems in fisheries information systems. - Support the incorporation of gender-responsive approaches into national and regional fisheries management plans. - Develop and deliver capacity-building programmes on gender mainstreaming to project staff, fisheries agencies, and local communities. - Develop gender-sensitive indicators and support integration of gender into project monitoring, reporting, and evaluation frameworks. - Ensure gender-balanced participation in project activities and support the active engagement of women’s groups, CSOs, and community actors through gender-sensitive and gender-responsive practices. - Contribute to communication materials, awareness programmes, and knowledge products that promote gender equality and women’s empowerment. - Provide technical advisory support to the CTA, PMU, and partners on gender mainstreaming and support to address socio-cultural barriers to women’s participation. Qualifications - Advanced university degree (Master’s or higher) in Gender Studies, Social Sciences, Rural Development, Fisheries, Aquaculture, Natural Resource Management, Development Studies, or related field. - Minimum 7–10 years of proven experience in Gender mainstreaming in development projects, working in fisheries, aquaculture, or natural resource management. - Integrating gender into monitoring and evaluation (M&E) systems, including indicators and sex-disaggregated data. - Supporting inclusive stakeholder engagement, particularly with women and community-based groups. - Experience working on gender activities in the region (fisheries or more broadly in agriculture). - Fluency in Arabic strongly desired. - Demonstrated experience with GEF and/or FAO MEL systems is a strong asset. Requirements - Develop Inception Report with detailed methodology, workplan, and operational roadmap for implementation of the Gender Action Plan, within 4 Weeks. - Refine project operational Gender Action Plan and Mainstreaming Tools for integrating gender across all project components and activities. - Development of gender training materials and delivery of targeted training sessions for project staff, fisheries institutions, and stakeholders (with gender-disaggregated participation records). - Develop Gender-sensitive indicators, tools, guidance for enumerators, for sex-disaggregated data collection, and inputs to project monitoring and reporting systems. - Strategy and documentation demonstrating enhanced participation of women in project processes (e.g., working groups, consultations), including identification of women champions. - Develop Gender-sensitive communication/knowledge products (e.g., case studies or briefs) and a final report summarizing achievements, lessons learned, and recommendations. Consultancy Duration The duration of the contract will initially be for a 12-months period with the possibility of extension, depending on funding and performance. How to Apply Interested consultants are invited to submit the following materials for consideration no later than 23:59 (MYT) 26 June 2026: - A brief cover letter outlining relevant experience related to this consultancy requirement. - A CV highlighting similar past assignments. - A financial proposal indicating the total cost for the task. We will begin reviewing applications as soon as they are submitted and may make an offer before the submission deadline. Our Gender, Diversity and Inclusion Commitment Over 40% of WorldFish staff is women with some 30 nationalities represented and contributing to its dynamic multicultural work environment. WorldFish is committed to promoting a work environment where diversity and inclusion are valued and we seek to have gender balance in the organization. We aim to also seek balance across other diverse dimensions. People in WorldFish are treated equally irrespective of gender, ethnicity/race, national or social origin, disability, religion, political affiliation, age, family size, marital status or any other form of personal identity. We are an equal opportunities employer and strongly encourage qualified women and men from developing nations to apply.

Role Description Buscamos un(a) Experto Funcional con entre 3 y 5 años de experiencia, responsable de liderar al equipo técnico desde el entendimiento del negocio, asegurando la correcta aplicación de lineamientos, estándares tecnológicos y cumplimiento de las fases de implantación de proyectos y plataformas. Este rol será el nexo entre el Product Owner y los equipos de Negocio, Arquitectura, Desarrollo, DevSecOps, SQA, Infraestructura, Cloud y Datos. - Guiar al equipo técnico con base en las necesidades del negocio y los lineamientos definidos. - Coordinar con áreas intervinientes la gestión de impedimentos, riesgos y dependencias técnicas. - Asegurar la aplicación de políticas, estándares y lineamientos tecnológicos en las soluciones. - Contribuir a planes de acción para mitigar riesgos, hallazgos normativos o auditorías internas. - Supervisar el avance de requerimientos y reportar periódicamente el estado de las iniciativas. - Co-responsable con el PO de asegurar disponibilidad y usabilidad de los entornos. - Participar en ceremonias ágiles como dailys, planning, retrospectivas y refinamientos. - Apoyar la coordinación entre negocio y tecnología para facilitar la ejecución de los proyectos. Qualifications - Deseable certificación y experiencia demostrable en el negocio o dominio funcional donde se desempeñe. - Experiencia de 3 a 5 años en coordinación de proyectos, gestión de recursos y acompañamiento funcional. - Conocimiento en planificación, control presupuestario, evaluación y dirección de proyectos de TI. - Experiencia en gestión de proyectos complejos de tecnología. - Conocimiento en gestión de cambios, mejoras tecnológicas e investigación de nuevas tecnologías. - Experiencia en manejo de proveedores y coordinación de equipos de trabajo. - Nivel de inglés intermedio mínimo. Requirements - Liderazgo. - Aprendizaje continuo. - Adaptación al cambio. - Orientación a resultados. - Comunicación efectiva. - Capacidad para proponer y gestionar cambios. - Desarrollo de personas.

• Support or lead Change Management activities within an HR transformation initiative. • Conduct stakeholder analysis and Change-Impact-Analyses. • Develop and execute communication and training concepts. • Drive user adoption and ensure successful system implementation. • Support HR system deployment activities and organizational change efforts. • Work closely with project management, business functions, and stakeholders.