Service Nonstop, anywhere on the globe.
Travel Consultant – After Hours
Location
Alabama + 16 moreAll locations: Alabama | Arizona | Iowa | Kansas | Louisiana | Montana | North Carolina | North Dakota | Oklahoma | Michigan | Minnesota | Missouri | South Carolina | Tennessee | Utah | Virginia | Wisconsin
Posted
7 days ago
Salary
$24 - $26 / hour
Seniority
Mid Level
Job Description
Travel Consultant – After Hours
ADTRAV Travel Management
• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. • Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. • Maintain sufficient account knowledge to assist clients without delay. • Check queues daily to ensure accuracy and that all issued tickets are complete. • Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. • Provide travel expertise to clients. • Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. • Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. • Become knowledgeable in ADTRAV's industry and customer base. • Participate in ongoing training to continuously build knowledge and skills in the industry. • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. • Adhere to company policies and procedures. • Other duties as assigned.
Job Requirements
- High school diploma or equivalent required.
- At least 2 years of experience booking domestic and international travel; complex international a plus.
- Experience using a GDS System; Sabre required, Amadeus a plus.
- Highly knowledgeable of city, airline, hotel, and car rental codes.
- Knowledgeable of government travel requirements, visas, and passports.
- Understanding of federal travel regulations, Fly America Act and Open Skies Agreement.
- Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
- Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
- Ability to consistently deliver excellent customer service, internally and externally.
- Experience with Microsoft Office suite (Outlook, Word, Excel).
- Excellent English written and verbal communication skills.
- Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
- Strong attention to detail with emphasis on accuracy and quality.
- Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
- Strong organizational and problem-solving abilities.
- Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
- Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
- Ability to work remotely and meet the company home-office requirements.
- Able to sit and work at a computer for extended periods of time, without leaving the work area.
- Able to maintain confidentiality of company and client information.
- Able to work a schedule that is evening, night, overnight, and weekends; the afterhours schedule falls between 7pm-7am CT. In addition, able to work on holidays.
- Able to successfully pass a credit, criminal, and/or employment reference background check.
Benefits
- medical
- dental
- vision
- life
- disability
- Flexible Spending Accounts
- 401(k)
- PTO
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