• Develop and maintain a catalog of services and contacts by collaborating with other local, state, federal, and private agencies • Provide research and liaison function for sourcing federal, state, tribal, local, and social service authorities and/or community-based entities regarding victim witness services • Continuously conduct agency needs assessments and analyze results to create and implement effective outreach strategies • Establish and conduct annual/bi-annual training in conjunction with SOIB/VMS training approved through the USMS Training Academy • Compile information resources for USMS personnel, including social service and community points of contact • Analyze victim-oriented activities for common problems • Develop methodologies for addressing problems and provide technical assistance and training to SOIB management • Represent USMS at committees, national conferences, and seminars • Maintain knowledge and technical expertise for victim witness assistance issues • Assist USMS personnel with preparing written responses to congressional inquiries, Executive branch agencies, and the public

• Provide program management support to BUMED Facility Management initiatives and strategic objectives. • Support advanced DMLSS-FM development and implementation efforts in coordination with JMLFDC. • Assist Program Managers with data analysis, reporting, and preparation of recurring and ad hoc deliverables. • Develop analytical products, executive briefings, dashboards, and reports supporting BUMED leadership decision-making. • Support responses to facility-related requests for information from BUMED leadership, Defense Health Agency (DHA), Department of the Navy, and other stakeholders. • Provide support for DMLSS-FM development, testing, implementation, and sustainment activities. • Represent BUMED as a designated member of DMLSS facility management teams in developing, testing, and validating system functionality. • Execute DMLSS-FM and LogiCole facility record updates, additions, modifications, and removals as directed and approved by the BUMED Headquarters Real Property Officer. • Provide system integration support and develop user procedures necessary to implement and operate DMLSS-FM releases. • Deliver subject matter expertise regarding DMLSS-FM, LogiCole, and associated facility management systems. • Build, maintain, and execute complex queries across multiple facility management, maintenance, and financial systems. • Analyze facility, maintenance, project, and real property data to identify trends, risks, and performance indicators. • Develop reports and data visualizations from systems including MAXIMO, eProjects, GFEBS, PAX, iNFADS, FRES, DMLSS-FM, LogiCole, DHA Business Common System (BCS), DAIS Platform, and ARMS Facility Sustainment Model (FSM). • Support management and analysis of BUMED's facility and real property portfolio. • Conduct real property portfolio reconciliation activities between iNFADS, DMLSS-FM, Facility Sustainment Model, and other authoritative data sources. • Support DHA and BUMED real property reconciliation and validation efforts. • Analyze facility sustainment, restoration, modernization, and maintenance requirements. • Provide recommendations and technical expertise regarding facility asset management and lifecycle planning. • Support development and execution of Enterprise Maintenance Action Plans (MAPs), Program Objective Memorandum (POM) submissions, Special Projects Board initiatives, and Facility investment and sustainment planning activities. • Assist in development of funding analyses, project prioritization recommendations, and budget-related documentation. • Develop and maintain comprehensive training programs for DMLSS-FM and related systems. • Deliver on-site and virtual training to government personnel as required. • Update training materials, user guides, manuals, and reference documentation. Develop, review, and maintain Standard Operating Procedures (SOPs), policies, guides, and work instructions. • Review and evaluate facility management guidance, policies, and instructions from DoD, Navy, DHA, and BUMED.

• Manage delivery of end-to-end product solution across multiple delivery areas • Lead programs to successfully deliver and support complex product solution implementations • Oversee planning, execution, risk management, stakeholder alignment, and delivery across multiple areas • Serve as the primary point of coordination between business stakeholders and delivery teams throughout the implementation lifecycle

• Drive end-to-end coordination across all transformation workstreams, keeping interdependencies visible and teams aligned on shared goals. • Establish and maintain consistent milestone tracking, reporting, and accountability mechanisms across every team involved in the initiative. • Run centralized program communications and scheduling, serving as the single source of truth for status, timelines, and stakeholder updates. • Anticipate and address change management needs as the program scales, helping teams adopt new AI-enabled ways of working.