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Mattermost

Mattermost is a technology company that provides enterprise-grade messaging solutions for some of the world’s leading companies. Using a vibrant, open-source

Senior Account Manager

Location

Americas

Posted

5 days ago

Salary

$130K - $150K / year

Seniority

Lead

Job Description

Senior Account Manager

Mattermost

Role Description Mattermost is seeking a Senior Account Manager to own and grow a portfolio of commercial accounts across the Americas. This role is ideal for a proactive, strategic account leader who thrives on uncovering expansion opportunities, driving value-based conversations, and engaging confidently with stakeholders at every level of an organization. While maintaining strong customer relationships and renewal success is critical, this role places a strong emphasis on proactive account growth, strategic planning, and the ability to clearly demonstrate the value of Mattermost through compelling discovery and product demos. What You’ll Do - Own and manage a portfolio of commercial customer accounts across the Americas region. - Proactively identify, qualify, and drive expansion opportunities (upsell, cross-sell, increased adoption) within existing customers. - Develop and execute strategic account plans, including stakeholder mapping, whitespace analysis, and engagement strategies. - Lead customer discovery conversations to understand business goals, technical needs, and success criteria. - Deliver product demonstrations and value-based presentations tailored to technical, business, and executive audiences. - Engage with customer stakeholders at all levels, including senior and executive leadership, to position Mattermost as a strategic partner. - Partner closely with Customer Success, Sales Engineering, Product, and Marketing to ensure strong renewal outcomes and expansion execution. - Lead renewal and expansion negotiations, ensuring alignment with customer outcomes and commercial objectives. - Maintain accurate forecasting, pipeline hygiene, and account documentation in Salesforce. Qualifications - 5+ years of experience in Account Management, Customer Success, or a quota-carrying customer-facing role within SaaS or enterprise software. - Proven track record of driving expansion within existing accounts, not just managing renewals. - Strong consultative selling skills with the ability to run discovery and position solutions against customer needs. - Demonstrated ability to deliver effective product demos and articulate technical value to diverse audiences. - Confidence and credibility engaging with VP- and C-level stakeholders. - Strong business acumen with the ability to analyze accounts, prioritize opportunities, and execute strategically. - Excellent written, verbal, and presentation skills. - Experience working cross-functionally in a fast-paced, remote-first environment. - Proficiency with CRM tools (Salesforce preferred) and structured account planning. Nice to Have - Experience supporting commercial or mid-market customers. - Familiarity with DevOps, incident response, collaboration platforms, cybersecurity, or open-source software. - Experience navigating complex buying processes involving IT, security, procurement, and business stakeholders. How Success Is Measured - Consistent renewal performance across assigned accounts. - Identification and closure of expansion opportunities within existing customers. - Strong customer engagement reflected in multi-threaded relationships and executive alignment. - High-quality account plans and accurate forecasting. - Positive cross-functional feedback from Customer Success, Sales Engineering, and Product partners. Compensation Target Salary Range: $130,000 to $150,000 USD, plus commission. Mattermost takes a market-based approach to pay. Compensation is determined based on skills, experience, qualifications, and work location. Ranges may be updated as market conditions evolve.

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