Veolia UK

• Manage and develop a portfolio of hazardous waste customers to deliver revenue and scope growth across the full Veolia service offering. • Develop long term partnerships with the aim of renewing strategic contracts and delivering innovation • Oversee and prepare tenders for existing and new customers as necessary. • Inform operational site budgeting forecasts and influence Veolia investment and business development strategies to ensure service offering meets customer requirements.

• Act as Technical Support for ECI reactive / maintenance issues • Support technical ECI due diligence, feasibility studies, and options assessments • Draft supporting documentation for new technologies • Monitor KPI progress and manage complete vs incomplete tickets • Escalate high-risk issues if not timely addressed • Ensure PPM schedule is uploaded and reviewed timely • Provide weekly reporting on completed vs outstanding ECI work • Maintain continuous improvement activities for ECI FSM platform • Provide Technical Support and fault finding for Network and PLC Systems • Manage Software Maintenance Support for Site Operations Scada Systems

• Work as part of a team of other mechanical engineers or mechanical fitters, often consisting of two engineers across a range of sites • Carry out complex and detailed asset overhauls and replacements • Undertake mechanical repairs and modifications to dewatering equipment, pumps, pipework, valves and other ancillary equipment • Carry out inspections, services and repairs to customers’ dewatering assets machines • Carry out pipework installations using plastic, stainless steel and mild steel materials and other ancillary equipment • Undertake standby cover and overtime as required as well as flexibility to work away from home • Complete test reports, installation certificates and customer feedback documents • Complete customer paperwork such as permits to work and safety paperwork • Work alongside on-site customer teams. Liaise on site with customers as the first point of contact • Lead the maintenance and repair of dewatering equipment and ancillaries on sewage and clean water treatment facilities. • Ensure energy efficient operation of assets, minimise downtime and potential pollution risks by effectively maintaining assets • Help reduce raw material usage on assets by completing thorough service and maintenance tasks using first time fixes

• Responsible for a portfolio of client accounts situated around the South Coast • Your primary responsibility is to develop any new accounts added to your portfolio, support our Business Development team during mobilisation, retain existing accounts by creating opportunities and strategies, and enhance your portfolio accounts and wider business opportunities by working with regional resources. • Take ownership of the business relationship with the customer, building relationships with senior-level customers & Veolia stakeholders. • Complete internal contract review meetings at the internal Director and Investco / EXCO level and ensure all elements of the contract are delivered in line with client expectations. • Interaction with key stakeholders to manage and deliver business innovation, best practices and strategic value projects across all relevant customer accounts and portfolios. • Take overall responsibility for the generation and growth of Revenue and Net Revenue across defined Strategic Accounts. • To work with account managers to produce individual Account Management Plans for each aspect of the client, giving full visibility of all account details to relevant personnel. • To maintain customer touch plans that facilitate the strategic alignment of all service delivery and management functions, including 'top-to-top' senior management/sector leadership teams. • Ensure debt levels are managed within each account's commercial terms and support with any invoice disputes. • To develop sector-specific knowledge and become the sector expert in terms of industry trends, commercial outlook, future market trends and customer business objectives. • To own the renewal process of accounts, delivering a value proposition to customers covering financial, operations and CSR improvement, whilst also maintaining and improving the net revenue of services to Veolia.

• Lead the team to deliver municipal contracts in line with defined contract KPIs and specifications. • Develop and maintain relations with key stakeholders; client, members, residents, staff, unions and internal partners. • Manage resources (people, vehicles, equipment) to best effect prioritising the wellbeing of our people and service to our customer and communities. • Act as TM1 and be responsible for implementing and maintaining compliance of all company policies and procedures including fleet compliance and any changes to regulatory standards and legislation within the TM1/TM2 role capacity. • Ensure compliance against the Veolia standards, supporting assurance checks and improvement planning to enhance contract performance and customer service. • Support and drive positive financial outcomes for the commercial portfolio by supporting and driving collaborative working. • Ensure the safe delivery of a first-time collection culture and all contractual performance KPI’s. • Ensure the commercial performance of the contract overseeing all expenditure, staffing and resources. • Assess Service Delivery Managers and Chargehands competency including observing them carrying out their role (crew monitoring, PDR, team briefings). • Set and present budgets. • Manage monthly financial performance.

• Lead and develop strategic Material sales initiatives across Paper, Metals and Textiles, directing and motivating sales teams to achieve revenue targets and market penetration goals while managing already large revenue returning accounts. • Build and manage high-performing teams, maximising competitiveness and value. • Develop talent within the region, create succession plans for three to five years in advance, and drive engagement across all teams. • Develop and maintain strategic, long-term relationships with key customers, identify new business opportunities, and establish robust contractual and commercial frameworks for material sales. • Monitor, understand, analyse and forecast market trends and changes, reporting back to the business on expected impact and developing long-term sales strategies for commodities. • Lead the team to ensure customers' facilities are audited in line with Veolia's procedures, that all customers respect UK legislation regarding waste duty of care, and deliver consistently high levels of customer service. • Drive cross-functional collaboration between sales, operations, and supply chain teams, partnering with other internal leaders across Veolia to deliver dynamic end-to-end customer environmental and efficiency needs.

• Lead execution of comprehensive commissioning plans and provide technical oversight for system integration testing and validation • Configure and calibrate complex control systems including VSDs, instruments, metering, PLC, HMI, and SCADA applications • Author and lead Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) with customers • Resolve complex technical issues during startup phases and provide expert troubleshooting under pressure • Mentor and train customer personnel and junior engineers on system operation and maintenance • Coordinate with project teams, customers, and subcontractors while ensuring compliance with safety standards and regulatory requirements

• Secure, deliver & drive efficiencies and project delivery for our hospitality sector stakeholders. • Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus. • Building, developing and delivering on KPIs / SLAs to drive a continuous improvement agenda. • Own the client relationships end-to-end, adopting contractual and P&L responsibility. • Innovate - developing and delivering on environmental and resource management contract activity, staying ahead of sector best practice and legislation. • Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio. • Maintaining a Salesforce pipeline to manage and measure business growth, business development and contracts at risk. • Managing customer contract expectations and service level agreements / key performance indicators. • Facilitating the cross-sell of resource management solutions from all relevant Veolia group activities. • Deliver the strategy and ensure the customer journey is implemented, and become the expert on the customer in terms of industry trends, commercial outlook and the customer’s business objectives. • Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders. • Ensure debt levels are managed within each account’s commercial terms and support invoice dispute resolution.

• Carry out work as per schedule supplied by the Services Manager or Supervisor and as per site policies, schedules and procedures. • Troubleshoot problems with equipment as necessary, and as directed by site supervisors. • Carry out Risk Assessment of Equipment Maintenance Task Lists and ensure these are always kept valid. • Update maintenance task list and site documentation as appropriate. • Carry out Periodic reviews of EWI/SOP to ensure documents are always current and valid. • All work on site to be carried out in accordance with site EHS (Environmental Health and Safety) and Veolia EHS rules and guidelines. • Flexibility to work on equipment in all buildings, work around Maintenance Shutdowns and be familiar with GMP rules and Statutory requirements. • Participate in Audits of the Mechanical and Electrical plant rooms and follow up on actions. • Ensure that the CMMS system contains the most up to date information regarding equipment data, spares and maintenance man-hours. • This is a field-based role with nationwide coverage, requiring travel across multiple sites, with the majority of work being carried out on sewage treatment sites. • Be prepared to stay away from home when required to support operational needs. • Participate in a periodic call-out rota providing 24/7 coverage for one week at a time.

• Act as the primary liaison between the project team and the design team • Ensure design input is aligned with project timelines and objectives. • Assist in developing and managing design schedules, ensuring designs are delivered on time and within budget. • Coordinate with relevant teams to track progress and address potential delays. • Communicate regularly with stakeholders (clients, contractors, project managers, regulatory bodies) to update on design progress and requirements. • Address and manage any client design requests or changes. • Prepare and present regular design status reports to the project manager and other stakeholders. • Proactively identify design-related issues and collaborate with all disciplines design teams (Mechanical, Electrical, EC&I, Civil & specialist) to develop solutions. • Escalate critical design concerns promptly to the project manager or senior design leaders. • Ensure coordination of the design between all the designers from each discipline; Mechanical, Electrical, EC&I, Civil, specialists and contractors. • Act as and carry out the duty of Principal Designer in accordance with CDM (Construction (Design and Management) Regulations 2015). • Plan, manage, monitor and coordinate health and safety throughout the pre-construction and design phase, ensuring that significant and foreseeable risks are identified and managed effectively.