• The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio • You’ll work with customers whose accounts are 31–60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses • Negotiate with customers to develop payment plans that fit their individual situations • Meet and exceed daily and monthly goals while maintaining quality and compliance standards • Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies • Collaborate with teammates and contribute to the department’s overall success • Manage a high volume of calls efficiently and professionally in a fast-paced environment • Use skip-tracing tools to locate customers or collateral when needed • Reduce delinquency within your assigned queue and contribute to department-wide goals • Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences

• Primary role will be to support our Healthcare Corporate Accounts Team. • The Key Account Manager – Water Hygiene will work with our sales force, customers, engineering, and technical marketing group to support ongoing water management plans for existing customers. • Responsibilities include administrative, technical, consultative, and sales support. • Participate in ongoing customer WMP meetings to provide technical support, remediation recommendations, and changes to operation to ensure patient safety. • Audit existing plans and confirm service expectations are being met • Consult customers to determine the appropriate water treatment and maintenance practices to minimize the risks associated with Legionella and other waterborne pathogens. • Collaborate with technical marketing and engineering teams to improve processes, documentation, literature, and collateral material. • Other projects and administrative duties as assigned by manager.

• Build and maintain strong, long-term relationships with key customer stakeholders, including senior-level decision makers and influencers • Manage an assigned portfolio of customer accounts with a focus on customer satisfaction, retention, and revenue growth • Identify, develop, and close new sales opportunities within existing accounts • Increase customer spend and profitability through strategic account development and solution selling • Create demand for products and services by elevating brand awareness and demonstrating value to customers • Conduct regular business reviews and strategy meetings with customer leadership teams to understand operational needs and align solutions accordingly • Provide technical sales support and product recommendations that help customers improve performance and efficiency • Research customer challenges, analyze opportunities, and develop recommendations that support business growth • Collaborate cross-functionally with internal teams to ensure successful execution and customer support • Maintain pricing discipline, support margin improvement initiatives, and contribute to overall gross profit goals

• Cultivating and maintaining relationships with medium to large and complex auto dealer accounts • Developing and executing strategy, proposals, and initiatives to generate additional revenues • Assessing the needs of the auto dealer to ensure satisfaction • Managing auto applications, loan volume, and overall stability of credit portfolio • Establishing and maintaining dealer relationships • Terminating non-performing dealers • Resolving complex situations and exercising independent judgment • Establishing and maintaining relationships with all levels of internal and external customers