• Driving customer satisfaction through supporting installation excellence, process-related efficiencies, and outstanding communications • Protecting and advancing the brand by ensuring a 5-star experience during product installations and communication with customers • Oversight of each project life cycle and accuracy of project documentation • Creating and running reports for projects and work • Acting as the first point of contact for market customers regarding measures, projects and warranty issues • Ensuring timely handling of warranty requests according to SOPs • Reviewing service requests for warranty coverage • Submitting installer chargebacks for labor warranty • Processing payments for chargeable services • Scheduling project measures and warranty services • Managing project workflow and documentation with reports

Role Description This position will primarily be responsible for ensuring accurate payment of commissions through a well-established daily auditing process and providing superior customer service to our sales force via email, phone or in person regarding commission related topics. - Perform activities in the commissions department. - Compile and record agent commission data. - Compute commission, post commissions, deductions, and process changes. - Answer commission questions via phone and email. Essential Functions: - Answer phone calls for the commission department. - Monitor and respond to commission emails. - Send emails for the commission department. - Process and issue commissions. - Process transfer requests, commission changes, terminations, and update agent information. - Review commission calculations and other information to ensure accuracy and reconcile commission discrepancies. - Conduct audits of agent records. - Maintain records management system (electronic). - Mail out checks related to the processing of commissions as appropriate. Additional Responsibilities: - Prepare reports for management. - Recommend improvements to work methods or procedures. - Use government regulations, forms, and policies. - Use knowledge of agent classification system. - Assist in other areas of the commission department as needed. Programs Used: - Microsoft Office - Excel - Word - Teams - Exchange - SNL Admin - Viper/Lion - Internet browsing software (Google) - Zoom - AdobeSign Qualifications - Basic computer operation skills. - Ability to type 35 wpm. - Working knowledge of Microsoft Office (Outlook, Excel, Word, Teams). - Ability to pay close attention to detail. - Mathematics (adding, subtracting, multiplying, dividing, fractions, percentages). - Basic Accounting skills. - Ability to quickly learn new processes and procedures. - Ability to work independently and with a team when needed. - Ability to work Monday through Friday, 7:00 am to 4:00 pm. - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift to 10 pounds at times, and engage in repetitive movements. Education and Experience - High school diploma or equivalent. - Work experience of 1-2 years preferred. - Bilingual in English and Spanish preferred. - Education or experience in accounting basics preferred.

• Betreuung, Konfiguration und kontinuierliche Pflege der d.velop DMS-Umgebung • Analyse von Systemstörungen sowie nachhaltige Fehlerbehebung im Dokumentenmanagementsystem • Verwaltung von Benutzern, Rollen und Berechtigungen im DMS • Technischer Support und Unterstützung der Anwender bei Fragen rund um das Dokumentenmanagement • Integration des DMS in bestehende IT-Systeme wie ERP, E-Mail oder SAP über Schnittstellen und Prozessketten • Durchführung von Updates, Patches und Optimierung der Systemlandschaft • Erstellung und Pflege von Systemdokumentationen, Prozessbeschreibungen und Anwenderleitfäden • Durchführung von Schulungen und Einweisungen für Anwender im Umgang mit dem Dokumentenmanagementsystem

Leave of Absence Administrator Southlake, TX Type: Contract Category: Human Resources Reference ID: 10076126 Job Title: LOA Administrator (Contract) Location: Southlake, TX Work Schedule: Hybrid (3 days onsite / 2 days remote), Monday – Friday, 8:00 AM – 5:00 PM Type of Employment: Contract Compensation: $28.00 - $30.00/hour Industry: Healthcare Benefits: This position is eligible for medical, dental, vision and 401(k). Job Description Addison Group is partnering with our client to identify an experienced Leave of Absence (LOA) Administrator for a contract opportunity. This role will provide critical support to a growing organization by assisting with leave administration, accommodations, compliance tracking, and employee communications. The ideal candidate will be comfortable managing a high-volume caseload, working independently, and navigating complex leave situations across multiple states. Key Responsibilities - Assist with the administration of employee leave programs and workplace accommodations while supporting a large portfolio of active leave cases. - Evaluate leave requests for eligibility and ensure compliance with applicable federal, state, and company policies, including FMLA and ADA guidelines. - Maintain accurate leave records and case documentation within the HRIS system, ensuring timely updates and reporting. - Generate and distribute required leave-related correspondence, including eligibility determinations, approvals, designations, and return-to-work notifications. - Coordinate leave-related payroll and timekeeping updates, including PTO adjustments and employee record maintenance. - Monitor and manage a shared leave administration inbox, responding to inquiries from employees, managers, and HR stakeholders regarding leave processes and status updates. Qualifications - Minimum of 2 years of Leave of Absence administration experience required. - Experience managing multi-state leave programs and compliance requirements. - Prior experience with Paycom is strongly preferred; candidates with comparable HRIS experience will also be considered. - Working knowledge of FMLA, ADA, and other applicable leave regulations. - Strong organizational skills with the ability to manage a high-volume workload and competing priorities. - Self-motivated professional who can work independently while collaborating effectively with HR and business partners. - Excellent written and verbal communication skills.